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The Melbourne Star Observation Wheel was a giant observation wheel located in the Docklands precinct of Melbourne, Victoria, Australia. It offered passengers panoramic views of the city skyline, Port Phillip Bay, and surrounding areas from its air-conditioned cabins. After a troubled history including an initial opening in 2008 followed by a lengthy closure for structural repairs and a reopening in 2013, the Melbourne Star permanently ceased operations on September 6, 2021, citing the impacts of COVID-19 travel restrictions and ongoing lockdowns. It was one of the Southern Hemisphere's largest observation wheels and a significant tourist landmark for Melbourne during its operational years.
Served as the central hub for all operations including ticketing, ride management, maintenance, guest services, and administrative functions related to the attraction.
The giant observation wheel itself, with 21 air-conditioned glass cabins. The site also included a guest services area, retail, and a departure lounge.
As a tourist attraction, the work culture likely emphasized customer service, safety, and creating memorable experiences for visitors. Teamwork among ride operators, maintenance crew, and guest service staff would have been crucial.
The site was significant as it housed one of Melbourne's key modern landmarks and tourist attractions, contributing to the Docklands precinct's appeal.
The Melbourne Star Observation Wheel was a single-location attraction in Melbourne, Australia. Its global presence was as a recognized tourist destination drawing international visitors. The ultimate owner, Sanoyas Holdings Corporation, is a Japanese company, but the wheel itself did not have operational branches elsewhere.
101 Waterfront Way (The District Docklands)
Docklands, Melbourne
Victoria
Australia
No additional office locations available.
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As of April 2025, Melbourne Star Observation Wheel' leadership includes:
Melbourne Star Observation Wheel has been backed by several prominent investors over the years, including:
The Melbourne Star Observation Wheel permanently ceased operations in September 2021. Consequently, there have been no executive hires or exits related to its active operation in the last 12 months.
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As the Melbourne Star Observation Wheel is permanently closed, there are no active email formats. When operational, a common format for inquiries would have likely been a generic address.
Likely info@[domain_name_of_the_company].com (e.g., info@melbournestar.com)
Format
info@melbournestar.com (example, no longer active)
Example
0%
Success rate
ABC News • September 6, 2021
The Melbourne Star Observation Wheel announced its permanent closure, citing the financial impact of prolonged COVID-19 lockdowns and travel restrictions which severely affected visitor numbers....more
Herald Sun • November 23, 2023
Work has commenced on the dismantling of the Melbourne Star Observation Wheel in Docklands, more than two years after its permanent closure. The process is expected to take several months....more
The Age • February 15, 2024
The distinctive cabins of the Melbourne Star are being removed one by one as the careful dismantling process of the giant observation wheel continues in Docklands....more
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