What Does Medallia Do?

Total employees2114
HeadquartersSan Jose
Founded

Medallia, Inc. is a global leader in experience management software. Its award-winning SaaS platform, the Medallia Experience Cloud, empowers companies to capture feedback and experience signals across various journeys and interactions, including from customers, employees, and citizens. By leveraging AI and machine learning, Medallia provides actionable insights that help organizations improve experiences, foster loyalty, drive operational efficiencies, and achieve better business outcomes. Medallia serves a wide range of industries, including retail, financial services, hospitality, healthcare, and the public sector, helping them understand and optimize every touchpoint.

Where Is Medallia's Headquarters?

HQ Function

Serves as the central hub for global operations, strategic decision-making, product innovation, engineering, sales, marketing, and corporate functions.

Notable Features:

Modern office facilities designed to foster collaboration and innovation, featuring open workspaces, meeting rooms equipped with advanced technology, and employee amenity areas.

Work Culture:

Medallia's HQ fosters a dynamic, customer-centric, and innovative work environment. It emphasizes collaboration, continuous learning, and empowering employees to make an impact. The culture is often described as fast-paced and driven by a mission to improve experiences.

HQ Significance:

Strategically located in Silicon Valley, providing access to top tech talent, a rich ecosystem of partners and innovators, and proximity to many key customers and industry events.

Values Reflected in HQ: The HQ environment aims to reflect Medallia's core values, such as 'Customer First,' 'Innovate & Execute,' 'One Medallia' (teamwork), and 'Play to Win,' by providing a space conducive to creativity, teamwork, and high performance.

Location:

Medallia operates globally with offices and teams across North America, Europe, the Middle East, Africa (EMEA), Asia-Pacific (APAC), and Latin America. This widespread presence enables Medallia to support its diverse international clientele with localized sales, customer success, professional services, technical support, and engineering functions, ensuring tailored experience management solutions worldwide.

Street Address:

6220 America Center Drive, Suite 100

City:

San Jose

State/Province:

CA

Country:

USA

Where Else Does Medallia Operate Around the World?

London, United Kingdom

Address: The Bindery, 51-53 Hatton Garden, London, EC1N 8HN, UK

Drives growth and supports Medallia's expanding client base across diverse industries in the EMEA market, tailoring solutions to local needs.

Sydney, Australia

Address: Level 12, 1 Pacific Highway, North Sydney, NSW 2060, Australia

Facilitates Medallia's expansion and service delivery in the growing APAC market, addressing unique regional customer experience demands.

Tel Aviv, Israel

Address: Alon Tower One, 94 Yigal Alon St., Tel Aviv, Israel

Contributes to global product development and innovation, particularly in areas like AI, analytics, and digital experience.

Buenos Aires, Argentina

Address: Av. Leandro N. Alem 855, C1001AAD, Buenos Aires, Argentina

Supports Medallia's presence and client base in Latin America, offering regional expertise and a hub for talent.

Buying Intent Signals for Medallia

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Medallia? Meet the Executive Team

As of April 2025, Medallia' leadership includes:

Joe Tyrrell - Chief Executive Officer
Shweta Ashok - Chief Financial Officer
Ben Brewer - Chief Revenue Officer
Simonetta Turek - Chief Product Officer
Mary Ainsworth - Chief People Officer
Daavid Castignola - Chief Legal Officer and Corporate Secretary
Andy Main - Senior Advisor (Former CEO, Alight Solutions; Former Global CEO, Deloitte Digital)

Who's Investing in Medallia?

Medallia has been backed by several prominent investors over the years, including:

Thoma Bravo (Primary investor, took Medallia private in 2021)
Sequoia Capital (Former key venture investor)
GGV Capital (Former venture investor)
Saints Capital (Former investor)

What Leadership Changes Has Medallia Seen Recently?

Hire1
Exits1

Medallia has seen key leadership updates in the past year, notably with the appointment of a new Chief Financial Officer to steer its financial strategy and growth.

Departures

Roxanne Oulman, Roxanne Oulman departed her role as CFO, with Shweta Ashok announced as her successor.

New Appointments:

Shweta Ashok, Shweta Ashok was appointed as the new Chief Financial Officer, joining Medallia to lead its global finance organization.

What Technology (Tech Stack) Is Used byMedallia?

Discover the tools Medallia uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Medallia Email Formats and Examples

Medallia, Inc. commonly uses a few standard email formats for its employees. The most prevalent patterns are [first].[last]@medallia.com and [first_initial][last]@medallia.com. Knowing these formats can be helpful when trying to reach out to individuals within the company.

[first].[last]@medallia.com

Format

jane.doe@medallia.com

Example

75%

Success rate

What's the Latest News About Medallia?

Medallia Press ReleaseApril 2, 2024

Medallia Announces Shweta Ashok as Chief Financial Officer

Medallia appointed Shweta Ashok as its new Chief Financial Officer. Ashok brings over 20 years of financial leadership experience, previously serving as CFO at other technology firms, to guide Medallia's financial strategy and execution....more

Medallia Press ReleaseFebruary 28, 2024

Medallia Unveils Ask AI to Revolutionize Contact Center Efficiency and Agent Performance

Medallia introduced Ask AI, a new generative AI capability integrated into Medallia Agent Connect. Ask AI aims to boost contact center efficiency by providing agents with quick answers, summarizing customer interactions, and automating post-call work....more

Medallia Press ReleaseNovember 14, 2023

Medallia and Concentrix Expand Partnership to Transform Customer Experience for Global Brands

Medallia and Concentrix announced an expanded partnership to combine Medallia's leading experience management platform with Concentrix's customer engagement services, aiming to deliver enhanced CX solutions for global enterprises....more

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