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Medallia, Inc. is a global leader in experience management software. Its award-winning SaaS platform, the Medallia Experience Cloud, empowers companies to capture feedback and experience signals across various journeys and interactions, including from customers, employees, and citizens. By leveraging AI and machine learning, Medallia provides actionable insights that help organizations improve experiences, foster loyalty, drive operational efficiencies, and achieve better business outcomes. Medallia serves a wide range of industries, including retail, financial services, hospitality, healthcare, and the public sector, helping them understand and optimize every touchpoint.
Serves as the central hub for global operations, strategic decision-making, product innovation, engineering, sales, marketing, and corporate functions.
Modern office facilities designed to foster collaboration and innovation, featuring open workspaces, meeting rooms equipped with advanced technology, and employee amenity areas.
Medallia's HQ fosters a dynamic, customer-centric, and innovative work environment. It emphasizes collaboration, continuous learning, and empowering employees to make an impact. The culture is often described as fast-paced and driven by a mission to improve experiences.
Strategically located in Silicon Valley, providing access to top tech talent, a rich ecosystem of partners and innovators, and proximity to many key customers and industry events.
Medallia operates globally with offices and teams across North America, Europe, the Middle East, Africa (EMEA), Asia-Pacific (APAC), and Latin America. This widespread presence enables Medallia to support its diverse international clientele with localized sales, customer success, professional services, technical support, and engineering functions, ensuring tailored experience management solutions worldwide.
6220 America Center Drive, Suite 100
San Jose
CA
USA
Address: The Bindery, 51-53 Hatton Garden, London, EC1N 8HN, UK
Drives growth and supports Medallia's expanding client base across diverse industries in the EMEA market, tailoring solutions to local needs.
Address: Level 12, 1 Pacific Highway, North Sydney, NSW 2060, Australia
Facilitates Medallia's expansion and service delivery in the growing APAC market, addressing unique regional customer experience demands.
Address: Alon Tower One, 94 Yigal Alon St., Tel Aviv, Israel
Contributes to global product development and innovation, particularly in areas like AI, analytics, and digital experience.
Address: Av. Leandro N. Alem 855, C1001AAD, Buenos Aires, Argentina
Supports Medallia's presence and client base in Latin America, offering regional expertise and a hub for talent.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, Medallia' leadership includes:
Medallia has been backed by several prominent investors over the years, including:
Medallia has seen key leadership updates in the past year, notably with the appointment of a new Chief Financial Officer to steer its financial strategy and growth.
Discover the tools Medallia uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Medallia, Inc. commonly uses a few standard email formats for its employees. The most prevalent patterns are [first].[last]@medallia.com and [first_initial][last]@medallia.com. Knowing these formats can be helpful when trying to reach out to individuals within the company.
[first].[last]@medallia.com
Format
jane.doe@medallia.com
Example
75%
Success rate
Medallia Press Release • April 2, 2024
Medallia appointed Shweta Ashok as its new Chief Financial Officer. Ashok brings over 20 years of financial leadership experience, previously serving as CFO at other technology firms, to guide Medallia's financial strategy and execution....more
Medallia Press Release • February 28, 2024
Medallia introduced Ask AI, a new generative AI capability integrated into Medallia Agent Connect. Ask AI aims to boost contact center efficiency by providing agents with quick answers, summarizing customer interactions, and automating post-call work....more
Medallia Press Release • November 14, 2023
Medallia and Concentrix announced an expanded partnership to combine Medallia's leading experience management platform with Concentrix's customer engagement services, aiming to deliver enhanced CX solutions for global enterprises....more
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