MCI
What Does MCI Do?
MCI is a global leader in technology-enabled business process outsourcing (BPO) and customer experience (CX) solutions. They partner with businesses across various industries to optimize operations, enhance customer engagement, and drive growth through a combination of skilled human talent, advanced AI, automation, and data analytics. MCI offers a comprehensive suite of services including customer service, technical support, sales, back-office support, and digital transformation services, focusing on delivering cost-effective and high-quality outcomes for their clients worldwide.
Where Is MCI's Headquarters?
HQ Function
Serves as the central hub for MCI's global operations, including strategic planning, corporate governance, finance, technology development, and executive leadership.
Notable Features:
Modern office facility equipped with state-of-the-art technology infrastructure to support global operations and foster a collaborative work environment.
Work Culture:
Characterized by a focus on innovation, customer-centricity, and employee empowerment. MCI promotes a results-driven culture that values continuous improvement and technological advancement.
HQ Significance:
The Iowa City headquarters is pivotal for coordinating MCI's expansive network of delivery centers and ensuring consistent service quality and strategic alignment across all global operations.
Values Reflected in HQ: The headquarters likely reflects MCI's commitment to operational excellence, technological leadership, and providing a supportive and efficient environment for its core administrative and strategic teams.
Location:
MCI supports a wide array of functions globally, including omnichannel customer engagement, technical support, inbound and outbound sales, lead generation, back-office processing (e.g., data entry, claims processing), quality assurance, workforce management, AI and automation deployment, and digital transformation consulting. Their operations span North America (USA, Canada, Mexico), Asia (Philippines, India), Europe, and Africa (South Africa).
Street Address:
2500 North Dodge Street
City:
Iowa City
State/Province:
IA
Country:
USA
Where Else Does MCI Operate Around the World?
Manila, Philippines
Address: Various sites including Eastwood City, Quezon City, Metro Manila
Key operational center for Asia-Pacific clients and global 24/7 support, known for high-quality English proficiency and customer service skills.
Montreal, Quebec, Canada
Address: Downtown Montreal, Quebec (representative location)
Strengthens MCI's North American footprint and addresses specific linguistic and market needs within Canada and for clients targeting Canadian customers.
Cape Town, South Africa
Address: Business Parks in Cape Town (representative location)
Serves as a strategic location for servicing English-speaking markets with a favorable time zone overlap for European and North American clients.
Bangalore, Karnataka, India
Address: IT Parks in Bangalore (representative location)
Critical for advanced technical solutions, innovation in AI and automation, and supporting complex back-office functions for global clients.
Buying Intent Signals for MCI
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading MCI? Meet the Executive Team
As of April 2025, MCI' leadership includes:
Who's Investing in MCI?
MCI has been backed by several prominent investors over the years, including:
What Leadership Changes Has MCI Seen Recently?
MCI has maintained a relatively stable core executive team. Significant changes are typically announced via press releases or official company channels. As of late 2023/early 2024, there have been no major, widely publicized C-suite hires or exits outside of ongoing strategic role alignments.
What Technology (Tech Stack) Is Used byMCI?
Discover the tools MCI uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
MCI Email Formats and Examples
MCI primarily uses the email format of [first].[last]@mci.world. Other formats might exist but this is the most common one observed for company communications.
[first].[last]@mci.world
Format
jane.doe@mci.world
Example
90%
Success rate
What's the Latest News About MCI?
MCI News / Inc. Magazine • August 15, 2023
MCI Recognized on the Inc. 5000 List of Fastest-Growing Private Companies for the 11th Time
MCI announced its 11th appearance on the Inc. 5000 list, a prestigious ranking of the nation’s fastest-growing private companies. This recognition highlights MCI's consistent growth and success in the BPO industry....more
PR Newswire / MCI News • April 25, 2023
MCI Acquires ESG, Leading Provider of Outsourced Customer Management Solutions
MCI completed the acquisition of Enhanced Sorbent Products (ESG), a Pennsylvania-based provider of B2B and B2C outsourced customer management solutions. This acquisition expands MCI's service capabilities and market presence....more
PR Newswire / MCI News • November 1, 2022
MCI Announces Acquisition of Byron Center, Michigan-Based Graham Packaging Contact Center
MCI acquired the contact center operations of Graham Packaging located in Byron Center, Michigan. This move further strengthens MCI's footprint in the Midwest and adds experienced personnel to its team....more
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