What Does Mates4Mates Do?

Total employees58
HeadquartersMilton, Brisbane
Founded2013

Mates4Mates is a prominent Australian non-profit organization dedicated to providing comprehensive support and recovery pathways for current and ex-serving Australian Defence Force (ADF) members who are wounded, injured, or ill, as well as their families. They offer a range of services including psychological support, physical rehabilitation and wellbeing programs, social connection activities, and skills for recovery programs. The core mission of Mates4Mates is to help veterans and their families navigate the challenges of service-related impacts and build a resilient, positive future. They emphasize a holistic approach to recovery, fostering mateship and understanding within a supportive community environment.

Where Is Mates4Mates's Headquarters?

HQ Function

The headquarters serves as the administrative and strategic core of Mates4Mates, overseeing national program development, fundraising initiatives, advocacy, financial management, and coordination of services across all Family Recovery Centres and outreach programs.

Notable Features:

The facility is designed to be a welcoming and accessible space for veterans and their families, co-located with a Family Recovery Centre offering direct support services. It likely includes private consultation rooms, group activity spaces, and administrative offices.

Work Culture:

The work culture at Mates4Mates is deeply mission-driven, characterized by compassion, respect, and a strong commitment to the well-being of the Defence community. Many staff members have personal connections to the ADF, fostering an empathetic and collaborative environment focused on making a tangible difference.

HQ Significance:

The Brisbane headquarters is pivotal for ensuring consistent, high-quality support for veterans nationally. It acts as the nerve centre for innovation in veteran care, resource allocation, and building strong partnerships to enhance service delivery.

Values Reflected in HQ: The headquarters and its operations reflect Mates4Mates' core values: Mateship (connection and support), Family (holistic care), Respect (for individuals and their service), and Resilience (empowering recovery and growth).

Location:

Mates4Mates operates primarily within Australia, with a national footprint dedicated to supporting Australian Defence Force members, veterans, and their families. Their services are delivered through physical Family Recovery Centres in key locations across Queensland, Tasmania, and an outreach office in the Northern Territory, complemented by a robust Virtual Family Recovery Centre offering telehealth and online programs nationwide. While their direct operations are focused on Australia, their work aligns with international best practices in veteran care and rehabilitation.

Street Address:

Level 2, 27 Douglas Street

City:

Milton, Brisbane

State/Province:

Queensland

Country:

Australia

Where Else Does Mates4Mates Operate Around the World?

Aitkenvale, Queensland, Australia

Address: 40 Anne Street, Aitkenvale QLD 4814

To deliver accessible, localized support and rehabilitation services in a major garrison city, ensuring veterans and their families in the region have direct access to Mates4Mates programs.

New Town, Tasmania, Australia

Address: 220 New Town Road, New Town TAS 7008

To provide dedicated support services to the Tasmanian veteran community, addressing their unique needs and fostering a sense of local community and mateship.

Palmerston, Northern Territory, Australia

Address: c/o Bravo VWC, Level 1, Goyder Centre, 25 Chung Wah Terrace, Palmerston NT 0830

To ensure veterans and their families in the Top End have access to Mates4Mates support, bridging geographical distances through local presence and digital services.

Online, Australia-wide

Address: Not Applicable (Digital Platform)

To offer equitable access to support services nationwide, particularly for those in remote or underserved areas, or those who prefer or require online engagement.

Buying Intent Signals for Mates4Mates

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Notable news
Hiring actively
Corporate Finance
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Corporate Finance
*Example signal, not calculated in real time

Who's Leading Mates4Mates? Meet the Executive Team

As of April 2025, Mates4Mates' leadership includes:

Emma Whitehead - Chief Executive Officer
Major General (Retd) Stephen Smith, AO, DSM - Chair of the Board
Georgia Sands - Chief Operating Officer
Dr Kate Ampfofo - Chief Clinical Officer

Who's Investing in Mates4Mates?

Mates4Mates has been backed by several prominent investors over the years, including:

RSL Queensland (Founding and Principal Partner)
Australian Government Department of Veterans' Affairs
Boeing Australia
Westpac
BAE Systems Australia
Individual Donors and Community Fundraisers
Various philanthropic trusts and foundations

What Leadership Changes Has Mates4Mates Seen Recently?

Hire1
Exits1

Mates4Mates has focused on maintaining stability within its core executive leadership while undertaking planned transitions within its Board of Directors to ensure robust governance. Recent changes reflect a commitment to bringing diverse expertise to the Board.

Departures

Michael Reisenberger, Michael Reisenberger departed from the Board of Directors following the conclusion of his valued term.

New Appointments:

Greg Johannes, Greg Johannes was appointed to the Board of Directors, bringing significant public sector and governance experience.

What Technology (Tech Stack) Is Used byMates4Mates?

Discover the tools Mates4Mates uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Mates4Mates Email Formats and Examples

Mates4Mates typically uses standard professional email formats for its staff, generally combining elements of an employee's name with their official domain. For general inquiries, specific email addresses like enquiry@mates4mates.org are provided on their website.

[firstinitial][lastname]@mates4mates.org or [firstname].[lastname]@mates4mates.org

Format

jdoe@mates4mates.org or jane.doe@mates4mates.org

Example

75%

Success rate

What's the Latest News About Mates4Mates?

Mates4Mates Official WebsiteApril 24, 2024

Mates4Mates Calls for Community Support This Anzac Day

Mates4Mates highlighted the ongoing need for support for veterans and their families, urging the community to contribute to funding vital mental health, physical rehabilitation, and social connection services. The appeal emphasized the importance of remembering and supporting those impacted by service....more

Mates4Mates Official WebsiteApril 19, 2024

Veteran Chris Finds Renewed Strength and Connection Through Mates4Mates

Sharing the personal story of veteran Chris, Mates4Mates illustrated the impact of its tailored physical rehabilitation and psychology services in helping manage PTSD and chronic pain, underscoring the importance of accessible, ongoing support for veterans....more

Mates4Mates Annual Report 2023 / WebsiteNovember 30, 2023

Mates4Mates Commemorates 10 Years of Supporting Veterans and Families

In 2023, Mates4Mates celebrated its 10th anniversary. By early 2024, the organization reported supporting over 35,000 current and ex-serving Defence Force members and their families since its founding, showcasing significant growth and a steadfast commitment to the veteran community, supported by key partners and public donations....more

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