What Does MassMarket Do?

Total employees10
HeadquartersSpringfield
Founded2004

Massachusetts Mutual Life Insurance Company (MassMutual) is a leading American mutual life insurance company. Founded in 1851, MassMutual provides a broad portfolio of financial products and services, including life insurance, disability income insurance, long-term care insurance, retirement/401(k) plan services, and annuities. As a mutual company, MassMutual operates for the benefit of its members and participating policyholders. The company is committed to helping people secure their future and protect the ones they love, with a focus on financial well-being, community involvement, and sustainable practices. MassMutual serves millions of clients nationwide through a network of financial professionals and also has international operations, including its global asset manager, Barings.

Where Is MassMarket's Headquarters?

HQ Function

The Springfield headquarters serves as the core operational and strategic center, housing key functions such as executive leadership, corporate strategy, product development, underwriting, claims processing, and comprehensive support for its national operations.

Notable Features:

The Springfield campus features modernized workspaces, an on-site Learning and Conference Center, employee wellness facilities, and green spaces, reflecting a blend of its historic legacy with contemporary operational needs. The company is also recognized for its LEED-certified buildings, emphasizing sustainability.

Work Culture:

MassMutual cultivates a collaborative, inclusive, and purpose-driven work culture. It emphasizes innovation, continuous learning, employee well-being, and a strong commitment to diversity, equity, and inclusion, encouraging employees to contribute to both business success and community impact.

HQ Significance:

The Springfield headquarters symbolizes MassMutual's deep historical roots, its enduring commitment to the community where it was established, and its role as a major employer and economic contributor in Western Massachusetts. It stands as a testament to the company's stability and long-term vision.

Values Reflected in HQ: The headquarters reflects MassMutual's core values of acting with integrity, focusing on the customer, valuing people, working collaboratively, and achieving results. The environment is designed to foster these principles through open and flexible workspaces and amenities that support employee engagement.

Location:

While MassMutual's primary market is the United States, it maintains a significant global presence, primarily through its institutional asset management subsidiary, Barings, which has offices and operations across North America, Europe, and Asia Pacific. MassMutual International has also historically managed insurance and retirement businesses in select international markets, such as Japan (MassMutual Life Insurance Company (Japan)) and Hong Kong. The company provides services to U.S. citizens living abroad and supports multinational corporations, reflecting a strategic global reach in asset management and specialized insurance solutions.

Street Address:

1295 State Street

City:

Springfield

State/Province:

Massachusetts

Country:

USA

Where Else Does MassMarket Operate Around the World?

Boston, Massachusetts, USA

Address: 10 Fan Pier Boulevard, Boston, MA 02210

Serves as a key center for driving digital transformation and innovation across the company, enhancing MassMutual's competitive edge in the financial services industry and strengthening its presence in a major East Coast economic center.

Enfield, Connecticut, USA

Address: 100 Bright Meadow Blvd, Enfield, CT 06082

Supports key operational and administrative functions, leveraging regional talent and contributing to the company's overall service delivery and efficiency.

Tempe, Arizona, USA

Address: 200 W. Rio Salado Parkway, Tempe, AZ 85281

Enhances customer support capabilities and operational scalability, providing geographic diversity for business continuity and access to talent in the Southwestern U.S.

Buying Intent Signals for MassMarket

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading MassMarket? Meet the Executive Team

As of April 2025, MassMarket' leadership includes:

Roger W. Crandall - Chairman, President and Chief Executive Officer
Elizabeth A. Ward - Chief Financial Officer and Chief Actuary
Michael R. Fanning - Head of MassMutual U.S.
Sears Merritt - Head of Enterprise Technology and Experience
Susan T. Ciccarone - Head of Human Resources
Pia K. Thompson - General Counsel

Who's Investing in MassMarket?

MassMarket has been backed by several prominent investors over the years, including:

As a mutual company, MassMutual is owned by its participating policyholders. It does not have shareholders or external equity investors in the traditional sense. Profits generated are intended to benefit eligible policyholders, often through dividends, or are reinvested into the company to ensure its long-term financial strength and stability.

What Leadership Changes Has MassMarket Seen Recently?

Hire4
Exits2

Over the past year, MassMutual has made several strategic leadership appointments and managed planned executive transitions, particularly enhancing its distribution, investment solutions, and institutional business segments to support ongoing growth and strategic objectives.

Departures

Arthur Riel, Arthur Riel departed from his role as Head of Workplace Solutions following a strategic realignment of the business unit.
Keith McDonagh, Keith McDonagh announced his retirement as Head of Institutional Solutions, effective July 2024, after a distinguished career with the company.

New Appointments:

Dominic Blue, Dominic Blue was appointed to lead MassMutual's Third-Party Distribution and Worksite business, focusing on expanding market reach.
Dennis St. Jean, Dennis St. Jean was appointed Head of Intermediary Sales, driving strategy for sales through financial intermediaries.
Andrea Anastasio, Andrea Anastasio joined MassMutual as Head of Investment Management Solutions to enhance the company's investment offerings.
Amanda Wallace, Amanda Wallace was appointed as Head of Ceded Reinsurance, managing the company's reinsurance strategies.
Timothy Duncanson, Timothy Duncanson was appointed Head of Institutional Solutions, succeeding Keith McDonagh, to lead this key business segment.

What Technology (Tech Stack) Is Used byMassMarket?

Discover the tools MassMarket uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

MassMarket Email Formats and Examples

MassMutual typically uses a standard email format for its employees, which is most commonly the first initial followed by the last name. While variations might exist for common names or specific departments, this pattern is widely prevalent.

firstinitiallastname@massmutual.com (e.g., jsmith@massmutual.com)

Format

rCrandall@massmutual.com

Example

90%

Success rate

What's the Latest News About MassMarket?

MassMutual NewsroomMay 16, 2024

MassMutual Launches Envision Retirement Income to Help People Create Lifelong Income Streams

MassMutual announced the launch of EnvisionSM Retirement Income, a new solution designed to help individuals convert a portion of their retirement savings into a guaranteed stream of income for life, aiming to provide greater financial security in retirement....more

MassMutual NewsroomNovember 8, 2023

MassMutual Approves Estimated $2.2 Billion Dividend Payout for 2024 to Eligible Participating Policyholders

MassMutual's Board of Directors approved an estimated $2.2 billion dividend payout for 2024 to its eligible participating policyholders, marking the highest payout in the company's 172-year history and its 18th consecutive year of an estimated payout exceeding $1.7 billion....more

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