What Does Masergy Do?

Total employees585
HeadquartersPlano
Founded

Masergy Communications was a leading provider of software-defined networking (SD-WAN), secure access service edge (SASE), unified communications as a service (UCaaS), and contact center as a service (CCaaS) solutions for global enterprises. Known for its highly resilient and secure global network, innovative technologies, and exceptional customer service, Masergy empowered businesses with agile, high-performance, and secure digital transformation tools. In October 2021, Masergy was acquired by Comcast Business, integrating its advanced capabilities and talent into Comcast's expanding portfolio of enterprise services.

Where Is Masergy's Headquarters?

HQ Function

Served as the primary center for executive leadership, strategic planning, global operations, engineering, product development, sales and marketing direction, and customer support management before the Comcast Business acquisition.

Notable Features:

The Plano headquarters was situated in a modern corporate environment, likely featuring advanced Network Operations Center (NOC) facilities to manage its global network infrastructure. It was designed to support a collaborative and innovative workforce.

Work Culture:

Masergy was recognized for fostering a customer-first, innovative, and agile work culture. Employees often described it as a dynamic environment that encouraged problem-solving, technological advancement, and a strong focus on service delivery excellence.

HQ Significance:

The Plano headquarters was crucial as the command center for Masergy's global service delivery and innovation, solidifying its reputation as a key player in the managed network and cloud communications industry. It represented its growth from a startup to a significant enterprise solutions provider.

Values Reflected in HQ: The headquarters likely embodied Masergy's core values of innovation, customer commitment, reliability, and technological leadership through its operational setup and employee environment.

Location:

Before being acquired by Comcast Business, Masergy Communications had a substantial global presence, serving multinational enterprises across North America, Europe, Asia, South America, and Australia. This was supported by a global software-defined network with numerous Points of Presence (PoPs), strategically located offices (e.g., London, Denver, and regional sales offices), and multiple Network Operations Centers (NOCs) providing 24/7 monitoring and support. Functions supported globally included international sales, service provisioning, technical support, network engineering, and managed security services.

Street Address:

7400 Communications Parkway

City:

Plano

State/Province:

Texas

Country:

USA

Where Else Does Masergy Operate Around the World?

London, United Kingdom

Address: Saffron House, 6-10 Kirby Street, London, EC1N 8TS, UK

To provide localized sales, technical support, and managed services to European enterprises and multinational corporations, ensuring tailored solutions and adherence to regional data and communication standards.

Greenwood Village, Colorado, USA

Address: 6400 S Fiddlers Green Cir, Suite 1000, Greenwood Village, CO 80111, USA

Supported the resilience and reliability of Masergy's global network, provided advanced technical support, and contributed to the development and maintenance of its sophisticated service offerings.

Buying Intent Signals for Masergy

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Masergy? Meet the Executive Team

As of April 2025, Masergy' leadership includes:

Chris MacFarland - Chairman and Chief Executive Officer
Terry Traina - Chief Technology Officer
Ashley Allen - Chief Financial Officer
Bob Laskey - Chief Revenue Officer
Rebecca Ryman Hinkebein - Chief Human Resources Officer

Who's Investing in Masergy?

Masergy has been backed by several prominent investors over the years, including:

Berkshire Partners LLC (Acquired Masergy in 2016)
ABRY Partners (Majority stakeholder prior to Berkshire Partners)

What Leadership Changes Has Masergy Seen Recently?

Hire0
Exits5

The most significant executive event for Masergy Communications in its final year as an independent entity was its acquisition by Comcast Business, announced in August 2021 and completed in October 2021. This resulted in the transition of Masergy's executive team as the company was integrated into Comcast Business's operations.

Departures

Chris MacFarland, Role as Chairman and CEO of independent Masergy Communications concluded following the acquisition by Comcast Business and subsequent integration.
Terry Traina, Role as CTO of independent Masergy Communications concluded following the acquisition by Comcast Business and subsequent integration.
Ashley Allen, Role as CFO of independent Masergy Communications concluded following the acquisition by Comcast Business and subsequent integration.
Bob Laskey, Role as CRO of independent Masergy Communications concluded following the acquisition by Comcast Business and subsequent integration.
Rebecca Ryman Hinkebein, Role as CHRO of independent Masergy Communications concluded following the acquisition by Comcast Business and subsequent integration.

New Appointments:

N/A, In the 12 months leading up to its acquisition, there were no major new independent executive appointments to Masergy's standalone leadership team, as the company's strategic direction was focused on the impending transaction with Comcast Business.

What Technology (Tech Stack) Is Used byMasergy?

Discover the tools Masergy uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Masergy Email Formats and Examples

Prior to its acquisition, Masergy Communications typically utilized a standard corporate email format. The most commonly observed pattern was the employee's first initial followed by their last name.

[first_initial][last]@masergy.com

Format

jdoe@masergy.com

Example

70%

Success rate

What's the Latest News About Masergy?

Comcast BusinessOctober 26, 2021

Comcast Business Completes Acquisition of Masergy

Comcast Business announced the completion of its acquisition of Masergy. This move was aimed at accelerating Comcast Business’s growth in serving mid-market and large enterprise customers globally by integrating Masergy's leading SD-WAN and cloud platform capabilities....more

PR Newswire (on behalf of Masergy/Comcast Business)August 24, 2021

Comcast Business to Acquire Masergy, Accelerating Growth in Serving Large and Mid-Size Enterprises Globally

Masergy and Comcast Business announced a definitive agreement for Comcast Business to acquire Masergy. The combination aimed to leverage Masergy's innovative SD-WAN, SASE, UCaaS, and CCaaS solutions with Comcast's extensive network infrastructure....more

Masergy / Cloud Computing MagazineMarch 2, 2021

Masergy's AIOps Solution Earns 2021 Cloud Computing Product of the Year Award

Masergy's AIOps (Artificial Intelligence for IT Operations) solution was recognized with a 2021 Cloud Computing Product of the Year Award by Cloud Computing Magazine. This award highlighted Masergy's commitment to innovation in AI-driven network optimization and proactive IT management....more

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