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Market Force Information's Overview

Total employees616
HeadquartersPeachtree Corners
Founded2005

Market Force Information® is a leading global customer experience (CX) management company. They provide a robust framework for measuring and improving CX, employee engagement, and operational excellence for multi-location businesses. Their comprehensive suite of services includes mystery shopping, customer satisfaction surveys, employee engagement surveys, social media monitoring, contact center services, and advanced data analytics. Market Force helps clients protect their brand's reputation, delight customers, enhance operational efficiency, and ultimately drive improved financial performance by turning customer feedback and operational data into actionable insights.

Where is Market Force Information's Headquarters?

HQ Function

The headquarters houses key global functions including executive leadership, strategic planning, product development, data analytics, technology infrastructure management, finance, and client services coordination.

Notable Features:

Located in a modern office park, the headquarters offers contemporary facilities designed to foster collaboration and innovation. Specific architectural details are not widely publicized but are consistent with Class A office spaces in a technology-focused business park.

Work Culture:

The work culture at Market Force Information's headquarters is likely data-driven, client-centric, and collaborative, emphasizing innovation in customer experience solutions, continuous improvement, and professional development for its team members.

HQ Significance:

Its location in Peachtree Corners provides strategic advantages, including access to a rich talent pool, proximity to other technology companies, and excellent infrastructure for supporting its global client base and operations.

Values Reflected in HQ: The headquarters' setup likely reflects Market Force's core values such as a commitment to data-driven insights, operational excellence, technological innovation, and fostering strong client relationships.

Location:

Market Force Information maintains a significant global presence, primarily serving clients across North America and Europe. Functions supported globally include comprehensive customer experience measurement programs, advanced analytics and reporting through its KnowledgeForce® platform, technology solutions, client management, and extensive field operations for mystery shopping and site audits. Their global reach enables them to serve multinational corporations with consistent CX strategies adapted to local markets.

Street Address:

5150 Peachtree Parkway, Suite 250

City:

Peachtree Corners

State/Province:

GA

Country:

USA

Market Force Information's Global Presence

Mississauga, Ontario, Canada

Address: 2425 Matheson Boulevard East, 8th Floor, Mississauga, ON L4W 5K4, Canada

To manage and expand Market Force Information's client base and service delivery across Canada, providing localized support and insights for various industries.

Milton Keynes, United Kingdom

Address: Midsummer Court, 314 Midsummer Boulevard, Milton Keynes, MK9 2UB, United Kingdom

To lead Market Force Information's customer experience initiatives in the UK and continental Europe, adapting services to diverse cultural and market needs.

Buying Intent Signals for Market Force Information

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Executive Team of Market Force Information

As of April 2025, Market Force Information' leadership includes:

Ray Walsh - Chief Executive Officer
Brad Siefering - Chief Financial Officer
Scott Smith - Chief Revenue Officer
Kim Ellis - Chief Client Officer
Christophe Cais - Chief Information Officer
Stacey Kinkaide - SVP, People & Culture
Dirk Vandenhirtz - Managing Director, Europe

Investors of Market Force Information

Market Force Information has been backed by several prominent investors over the years, including:

Main Street Capital Corporation (NYSE: MAIN)

Executive New Hires/Exits in the Last 12 Months

Hire0
Exits0

Based on publicly available information and company announcements, there have been no major C-suite executive hires or departures widely reported for Market Force Information in the last 12 months (ending May 2024). The current leadership team appears stable.

Technology (Tech Stack) used by Market Force Information

Discover the tools Market Force Information uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Market Force Information Email Formats and Examples

Market Force Information commonly uses the email format combining the employee's first initial with their last name. While other formats could exist within the organization, this is a frequently observed pattern for professional communications.

finitiallast@marketforce.com

Format

jdoe@marketforce.com

Example

85%

Success rate

News and media

PR NewswireApril 11, 2024

Market Force Information Launches New AI-Powered Enhancements to its KnowledgeForce® Platform

Market Force Information announced significant AI-driven upgrades to its KnowledgeForce platform. These include generative AI for survey comment summarization, advanced text analytics for deeper customer sentiment insights, and AI-powered predictive modeling to identify key drivers of customer satisfaction and loyalty, aiming to provide clients with more powerful and efficient CX tools....more

PR NewswireOctober 2, 2023

Market Force Information® Announces Strategic Partnership with Intouch Insight Ltd.

Market Force Information has entered into a strategic partnership with Intouch Insight Ltd. This collaboration integrates Intouch's robust mobile forms, checklist, and audit capabilities into Market Force's KnowledgeForce platform, thereby enhancing the operational program offerings for their mutual and respective clients....more

marketforce.com (via PR Newswire)May 15, 2023

Market Force Information® Recognized as a Top Mystery Shopping Provider by CLIENTChoice Awards

Market Force Information was distinguished as a leading mystery shopping provider in the 2023 CLIENTChoice Awards. This recognition, based on client feedback, underscores the company's excellence in delivering high-quality, actionable insights through its comprehensive mystery shopping programs across various industries....more

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