What Does Marchex Do?

Total employees210
HeadquartersSeattle
Founded2003

Marchex is a conversational intelligence company that leverages artificial intelligence (AI) and machine learning to analyze customer interactions across voice and text. Their solutions provide businesses with actionable insights to optimize sales processes, enhance customer engagement, and improve marketing ROI. By understanding the intent and outcome of customer conversations, Marchex empowers companies to make data-driven decisions, boost agent performance, and ultimately increase revenue.

Where Is Marchex's Headquarters?

HQ Function

The Seattle headquarters serves as the primary center for executive leadership, product development, engineering, AI research, sales, marketing, and corporate operations.

Notable Features:

Located in a modern high-rise building in downtown Seattle, offering panoramic city views and proximity to other major technology companies and amenities. The office space is designed to foster collaboration and innovation.

Work Culture:

Marchex fosters a work culture centered on innovation, data-driven decision-making, and collaboration. Employees often describe it as a dynamic environment where new ideas are encouraged, with a strong focus on leveraging AI to solve real-world business problems.

HQ Significance:

Being located in Seattle provides Marchex with access to a rich talent pool in software development, AI, and cloud computing, which is crucial for its technology-driven business. It also places the company within a leading global technology ecosystem.

Values Reflected in HQ: The headquarters' location, design, and operational focus reflect Marchex's commitment to innovation, technological excellence, and attracting top talent.

Location:

While Marchex's primary physical operations and headquarters are in the United States, its AI-powered conversational intelligence solutions are utilized by businesses with customers across North America and, to some extent, internationally. The company's technology can support various languages and caters to clients who may have a global footprint, although its direct office presence is concentrated in the US.

Street Address:

520 Pike Street, Suite 2000

City:

Seattle

State/Province:

WA

Country:

USA

Where Else Does Marchex Operate Around the World?

Distributed/Remote, USA

Address: N/A - Primarily Remote Workforce outside HQ

To effectively serve a national client base and tap into diverse talent markets without maintaining numerous physical branch offices. Focus is on remote collaboration and digital communication.

Buying Intent Signals for Marchex

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Marchex? Meet the Executive Team

As of April 2025, Marchex' leadership includes:

Ryan Polley - Chief Executive Officer
Michael Arends - Chief Financial Officer and Treasurer
Lila Sybesma - General Counsel and Corporate Secretary
John Pistner - Chief Revenue Officer

Who's Investing in Marchex?

Marchex has been backed by several prominent investors over the years, including:

Edenbrook Capital, LLC
Royce & Associates, LP
The Vanguard Group, Inc.
BlackRock, Inc.
Renaissance Technologies, LLC
Geode Capital Management, LLC

What Leadership Changes Has Marchex Seen Recently?

Hire1
Exits1

In the past year, Marchex experienced a key leadership change with Ryan Polley's appointment as CEO, succeeding Edwin Miller. Other executive roles have seen stability.

Departures

Edwin Miller, Edwin Miller stepped down as CEO, with Ryan Polley taking over the role.

New Appointments:

Ryan Polley, Ryan Polley was appointed as the new Chief Executive Officer of Marchex, bringing extensive experience from his prior roles within the company, including Chief Operating Officer.

What Technology (Tech Stack) Is Used byMarchex?

Discover the tools Marchex uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Marchex Email Formats and Examples

Marchex primarily utilizes the [first_initial][last_name]@marchex.com email format for its employees. This is a common pattern among technology companies.

flast@marchex.com (e.g., jdoe@marchex.com)

Format

rpolley@marchex.com

Example

90%

Success rate

What's the Latest News About Marchex?

Yahoo Finance (via Business Wire)February 28, 2024

Marchex Reports Fourth Quarter and Full Year 2023 Financial Results

Marchex announced its financial results for the fourth quarter and full year ended December 31, 2023. The company highlighted its progress in AI-driven conversational intelligence and discussed its financial performance and outlook....more

Marchex Press ReleaseOctober 3, 2023

Marchex Appoints Ryan Polley as Chief Executive Officer

Marchex announced that its Board of Directors appointed Ryan Polley as Chief Executive Officer, effective October 2, 2023. Polley, who previously served as Marchex’s Chief Operating Officer and Chief Product Officer, succeeded Edwin Miller....more

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