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Marchex is a conversational intelligence company that leverages artificial intelligence (AI) and machine learning to analyze customer interactions across voice and text. Their solutions provide businesses with actionable insights to optimize sales processes, enhance customer engagement, and improve marketing ROI. By understanding the intent and outcome of customer conversations, Marchex empowers companies to make data-driven decisions, boost agent performance, and ultimately increase revenue.
The Seattle headquarters serves as the primary center for executive leadership, product development, engineering, AI research, sales, marketing, and corporate operations.
Located in a modern high-rise building in downtown Seattle, offering panoramic city views and proximity to other major technology companies and amenities. The office space is designed to foster collaboration and innovation.
Marchex fosters a work culture centered on innovation, data-driven decision-making, and collaboration. Employees often describe it as a dynamic environment where new ideas are encouraged, with a strong focus on leveraging AI to solve real-world business problems.
Being located in Seattle provides Marchex with access to a rich talent pool in software development, AI, and cloud computing, which is crucial for its technology-driven business. It also places the company within a leading global technology ecosystem.
While Marchex's primary physical operations and headquarters are in the United States, its AI-powered conversational intelligence solutions are utilized by businesses with customers across North America and, to some extent, internationally. The company's technology can support various languages and caters to clients who may have a global footprint, although its direct office presence is concentrated in the US.
520 Pike Street, Suite 2000
Seattle
WA
USA
Address: N/A - Primarily Remote Workforce outside HQ
To effectively serve a national client base and tap into diverse talent markets without maintaining numerous physical branch offices. Focus is on remote collaboration and digital communication.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, Marchex' leadership includes:
Marchex has been backed by several prominent investors over the years, including:
In the past year, Marchex experienced a key leadership change with Ryan Polley's appointment as CEO, succeeding Edwin Miller. Other executive roles have seen stability.
Discover the tools Marchex uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Marchex primarily utilizes the [first_initial][last_name]@marchex.com email format for its employees. This is a common pattern among technology companies.
flast@marchex.com (e.g., jdoe@marchex.com)
Format
rpolley@marchex.com
Example
90%
Success rate
Yahoo Finance (via Business Wire) • February 28, 2024
Marchex announced its financial results for the fourth quarter and full year ended December 31, 2023. The company highlighted its progress in AI-driven conversational intelligence and discussed its financial performance and outlook....more
Marchex Press Release • October 3, 2023
Marchex announced that its Board of Directors appointed Ryan Polley as Chief Executive Officer, effective October 2, 2023. Polley, who previously served as Marchex’s Chief Operating Officer and Chief Product Officer, succeeded Edwin Miller....more
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