MAP Communications is a US-based provider of live answering services, virtual receptionist solutions, and comprehensive call center support for businesses of all sizes across various industries. Founded in 1991, they specialize in delivering 24/7/365 bilingual call handling, appointment scheduling, order processing, and emergency dispatch services. Their focus is on providing customized communication solutions to help companies enhance customer engagement, capture more leads, and improve overall operational efficiency without the overhead of in-house staff.
The headquarters serves as the primary operational hub, overseeing client services, technological infrastructure, staff training, and business development for their nationwide call center services.
The facility is equipped with advanced telecommunications technology, redundant power and connectivity systems to ensure uninterrupted 24/7 service, and workspaces designed for call center operations.
MAP Communications fosters a professional and customer-centric work environment, emphasizing reliability, teamwork, and continuous training for its agents to provide high-quality service. There's a focus on supportive management and leveraging technology to empower employees.
The Chesapeake headquarters is central to MAP Communications' ability to deliver consistent, high-quality answering services nationwide. It houses the core infrastructure and leadership driving their service excellence and technological innovation.
MAP Communications primarily serves clients across the United States and Canada. While their physical operations are US-based, their 24/7 services allow them to support businesses that have a national or international customer base by handling calls from any time zone, effectively extending their clients' reach.
840 Juniper Crescent, Suite 100
Chesapeake
Virginia
USA
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As of April 2025, MAP Communications' leadership includes:
MAP Communications has been backed by several prominent investors over the years, including:
As a private company, MAP Communications does not frequently publicize executive team changes. No major high-level executive hires or departures have been widely reported in the last 12 months, suggesting stability in the core leadership team.
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MAP Communications likely utilizes standard professional email formats. A common format for companies of this nature is the first initial followed by the last name.
[first_initial][last]@mapcommunications.com
Format
kolsen@mapcommunications.com
Example
85%
Success rate
MAP Communications Blog • December 13, 2023
MAP Communications announced its recognition as a 2023 Global Award winner by Clutch, a leading global marketplace of B2B service providers. This award highlights their industry expertise and consistent delivery of high-quality answering services....more
MAP Communications Blog • October 25, 2023
MAP Communications was recognized as a top service provider by both UpCity and DesignRush in 2023. These accolades are based on customer satisfaction, reviews, and overall market presence, affirming MAP's position as a leader in the call center industry....more
MAP Communications Blog • June 7, 2023
MAP Communications proudly announced winning the Association of TeleServices International (ATSI) Award of Excellence for the twelfth time. This prestigious award recognizes companies that demonstrate the highest levels of service quality in the teleservices industry....more
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