What Does Mandarin Oriental Do?

Total employees12955
HeadquartersCauseway Bay, Hong Kong
Founded

Mandarin Oriental Hotel Group is an international luxury hotel investment and management group with a rich heritage in providing exceptional hospitality. Renowned for its iconic fan symbol, the Group operates a portfolio of award-winning hotels, resorts, and residences in prime city and resort destinations worldwide. Each property reflects the Group's oriental heritage and unique sense of place, offering guests bespoke experiences, innovative dining, and holistic spa and wellness facilities. Mandarin Oriental is committed to sustainability, responsible tourism, and creating memorable moments that delight its discerning clientele.

Where Is Mandarin Oriental's Headquarters?

HQ Function

Serves as the central hub for global operations, strategic planning, brand management, development, finance, and corporate governance for the entire hotel group.

Notable Features:

Located in Causeway Bay, a vibrant commercial district, offering excellent connectivity. The office houses the core team driving the global luxury brand's strategy and operations.

Work Culture:

The headquarters fosters a professional, dynamic, and service-oriented work culture, reflecting the brand's commitment to excellence, attention to detail, and a global mindset. Emphasis is placed on collaboration, innovation, and upholding the group's esteemed reputation in the luxury hospitality sector.

HQ Significance:

The Hong Kong headquarters is significant due to the Group's origins in the city with the opening of The Mandarin in 1963. It underscores its Asian heritage and its strategic position in a key global financial center, facilitating its international growth and operations.

Values Reflected in HQ: The headquarters operations reflect values such as precision, quality, global connectivity, strategic leadership, and the enduring legacy of oriental hospitality that defines the Mandarin Oriental brand.

Location:

Mandarin Oriental Hotel Group supports a wide array of functions globally, including hotel and residence operations, brand management, global sales and marketing, public relations, finance, human resources, new hotel development and design, procurement, and information technology. These functions ensure consistent luxury service delivery and strategic growth across its international portfolio of hotels and residences.

Street Address:

281 Gloucester Road

City:

Causeway Bay, Hong Kong

State/Province:

Hong Kong Special Administrative Region

Country:

China

Where Else Does Mandarin Oriental Operate Around the World?

New York, NY/USA

Address: 780 Third Avenue, Suite 2501, New York, NY 10017, USA

To drive growth, maintain operational excellence, and support marketing and sales strategies for Mandarin Oriental properties throughout The Americas.

London/United Kingdom

Address: 22 Hanover Square, London, W1S 1JP, United Kingdom

To expand Mandarin Oriental's footprint in the EMEA region, manage existing properties, and ensure the delivery of luxury experiences aligned with global brand standards.

Buying Intent Signals for Mandarin Oriental

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Mandarin Oriental? Meet the Executive Team

As of April 2025, Mandarin Oriental' leadership includes:

Laurent Kleitman - Group Chief Executive
Craig Beattie - Group Chief Financial Officer
Christoph Mares - Group Chief Operating Officer
Joanna Flint - Group Chief Commercial Officer

Who's Investing in Mandarin Oriental?

Mandarin Oriental has been backed by several prominent investors over the years, including:

Mandarin Oriental International Limited (Parent Company, publicly traded on London, Singapore, and Bermuda stock exchanges)
Jardine Matheson Group (Significant Shareholder of Parent Company)

What Leadership Changes Has Mandarin Oriental Seen Recently?

Hire1
Exits1

The most significant executive change in the last 12 months (as of mid-2024) was the appointment of Laurent Kleitman as Group Chief Executive in September 2023, succeeding James Riley. Other senior management changes may have occurred across global and regional functions, typical for a large international organization.

Departures

James Riley, James Riley departed as Group Chief Executive, succeeded by Laurent Kleitman.

New Appointments:

Laurent Kleitman, Laurent Kleitman appointed as new Group Chief Executive, succeeding James Riley.

What Technology (Tech Stack) Is Used byMandarin Oriental?

Discover the tools Mandarin Oriental uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Mandarin Oriental Email Formats and Examples

Mandarin Oriental Hotel Group (mohg.com) commonly uses email formats such as first initial followed by last name, or first name followed by a period and then last name. Specific formats can vary, but these are typical for corporate communications.

[first_initial][last]@mohg.com, [first].[last]@mohg.com

Format

jdoe@mohg.com, jane.doe@mohg.com

Example

85%

Success rate

What's the Latest News About Mandarin Oriental?

CPP-LUXURY.COMJune 4, 2024

Mandarin Oriental Mayfair, London officially opens

Mandarin Oriental Hotel Group has officially opened its third London hotel, Mandarin Oriental Mayfair, located on Hanover Square. The hotel features 50 guestrooms and 77 private residences, alongside the first UK restaurant by Chef Akira Back....more

mandarinoriental.com (Press Release)March 7, 2024

Mandarin Oriental International Limited Announces 2023 Full Year Results

Mandarin Oriental reported a strong financial performance for 2023, with underlying profit of US$107 million, driven by robust recovery in travel and continued demand for luxury experiences. The Group highlighted new developments and renovations contributing to future growth....more

mandarinoriental.com (Press Release)February 7, 2024

Mandarin Oriental Hotels Receive Record Number of Five-Star Awards in Forbes Travel Guide's 2024 Star Awards

Mandarin Oriental Hotel Group has achieved its highest ever number of Five-Star awards in the annual Forbes Travel Guide Star Awards. The Group has 25 hotels with Five-Star status, 10 Spas with Five-Star status, and 7 Five-Star Restaurants, underscoring its commitment to excellence in luxury hospitality....more

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