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Made.com was a British e-commerce company that designed and sold furniture and home accessories online. Founded in 2010, it aimed to make high-end designer furniture accessible by cutting out intermediaries and selling directly to consumers. The company focused on a design-led, digitally native approach, offering a wide range of contemporary pieces. In November 2022, Made.com entered administration, and its brand, website, and intellectual property were subsequently acquired by Next plc, which now operates the Made.com online store.
Served as the central hub for design, marketing, technology, and administrative operations for the original online furniture retailer.
Located in a modern office space in Shoreditch, reflecting its design-focused and tech-driven identity. It likely featured open-plan layouts to foster collaboration.
Historically known for a dynamic, fast-paced, and creative work environment, attracting talent in design, technology, and e-commerce. It emphasized innovation and a start-up culture during its growth phase.
The London HQ was pivotal to Made.com's original brand identity, product development strategy, and its ambition to disrupt the traditional furniture market through an online-first model.
Prior to its administration, Made.com operated primarily in the United Kingdom and several European countries, including France, Germany, Netherlands, Belgium, Austria, Switzerland, and Spain. Its global functions included design and product development (largely UK-based), e-commerce platform management, marketing tailored to different European regions, and an extensive supply chain operation with sourcing offices in Asia (e.g., China, Vietnam) to manage manufacturing and logistics.
5 Singer Street
London
Greater London
United Kingdom
Address: Sourcing and Operations Office
Managed relationships with Asian manufacturing partners, oversaw production, quality control, and coordinated shipping to European markets for the original Made.com.
Address: Former European Market Office & Showroom
To cater to the French customer base, manage local marketing initiatives, and provide a physical brand presence through a showroom for the original Made.com.
Address: Sourcing and Quality Control Office
Supported the global supply chain by overseeing production and quality assurance for a portion of Made.com's product range.
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As of April 2025, MADE.COM' leadership includes:
MADE.COM has been backed by several prominent investors over the years, including:
The period leading up to Made.com's administration in November 2022 involved key executive changes. The company's brand and IP were acquired by Next PLC, and Made.com as an independent operational entity ceased to exist. Consequently, there have been no executive hires or exits for the original Made.com entity in the last 12 months (e.g., May 2023 - May 2024). The following significant departure occurred prior to the administration:
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Prior to its administration in November 2022, Made.com commonly used standard corporate email formats. A frequently observed pattern was 'firstname.lastname@made.com'. These email formats are no longer active for the original Made.com entity.
firstname.lastname@made.com or firstinitiallastname@made.com
Format
jane.doe@made.com
Example
0%
Success rate
BBC News • November 16, 2022
Online furniture retailer Made.com officially fell into administration in November 2022 after failing to secure a rescue buyer. High street giant Next PLC subsequently acquired Made.com's brand, intellectual property, and domain names for £3.4m, though the deal did not include staff or stock....more
The Guardian • November 8, 2022
Made.com announced its intention to appoint administrators in early November 2022, leading to the suspension of its shares and halting of new customer orders. The move put hundreds of jobs at risk and created uncertainty for existing customer deliveries....more
Retail Gazette • December 12, 2022
Following its acquisition of the brand and IP, Next PLC swiftly relaunched the Made.com website in December 2022. The relaunch aimed to integrate the Made.com offering into Next's existing online infrastructure and continue selling products under the Made brand....more
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