What Does Macy's Do?

Total employees81090
HeadquartersNew York
Founded1858

Macy's, Inc. is one of the nation's premier omni-channel retailers, operating stores, websites, and mobile apps under three iconic brands: Macy's, Bloomingdale's, and Bluemercury. With a rich history dating back to 1858, Macy's has become a staple in American retail, known for its wide selection of fashion, home goods, and beauty products, as well as signature events like the Macy's Thanksgiving Day Parade. The company is focused on delivering distinctive brands, compelling value, and memorable experiences to customers both in-store and online, navigating the evolving retail landscape through strategic initiatives like 'A Bold New Chapter' and digital transformation.

Where Is Macy's's Headquarters?

HQ Function

The headquarters houses key corporate functions including executive leadership, merchandising, marketing, finance, human resources, technology, and strategic planning for Macy's, Inc. and its brands.

Notable Features:

The headquarters is co-located with the iconic Macy's Herald Square flagship store, a National Historic Landmark, known for its vast retail space, historic wooden escalators, and holiday window displays. Corporate offices are integrated within this historic retail environment.

Work Culture:

The work culture at Macy's HQ is dynamic and fast-paced, reflecting the retail industry. It aims to foster innovation, collaboration, and a customer-centric approach. Employees experience a blend of corporate strategy and direct connection to the retail pulse.

HQ Significance:

The New York City headquarters signifies Macy's deep roots in American retail history and its central role in the fashion industry. Its location in a major global city provides access to talent, trends, and business opportunities.

Values Reflected in HQ: The headquarters' location within a landmark retail space reflects Macy's commitment to its heritage and customer experience. The ongoing modernization within this historic setting mirrors the company's efforts to blend tradition with innovation under its strategic plans.

Location:

Macy's primary retail operations are concentrated in the United States (Macy's and Bluemercury stores). Bloomingdale's operates stores internationally through licensing agreements in Dubai (UAE) and Kuwait. Macy's global presence also extends to product sourcing through international buying offices and a robust global supply chain. Some technology and support functions may involve global teams or vendors to support its omnichannel operations.

Street Address:

151 West 34th Street

City:

New York

State/Province:

NY

Country:

USA

Where Else Does Macy's Operate Around the World?

Cincinnati, Ohio/USA

Address: Various operational offices; historically 7 West Seventh Street.

Serves as a key operational hub, supporting national operations and leveraging its historical significance and established infrastructure for the company.

Johns Creek, Georgia/USA

Address: 5985 State Bridge Rd, Johns Creek, GA 30097 (Macy's Technology)

Drives technological innovation and supports the digital transformation of Macy's retail operations, serving as a critical tech hub for the entire company.

Springdale, Ohio/USA

Address: 101 Tri-County Parkway, Springdale, OH 45246 (Macy's Credit and Customer Services)

Manages critical financial services and customer interaction points, supporting nationwide retail operations and customer loyalty programs.

San Francisco, California/USA

Address: Various office spaces supporting digital and West Coast operations.

Supports digital innovation, merchandising, and technology initiatives, particularly with a focus on West Coast markets and talent.

Buying Intent Signals for Macy's

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Macy's? Meet the Executive Team

As of April 2025, Macy's' leadership includes:

Tony Spring - Chief Executive Officer
Adrian V. Mitchell - Chief Operating Officer and Chief Financial Officer
Elisa D. Garcia - Chief Legal Officer and Secretary
Danielle Kirgan - Chief Transformation and Human Resources Officer
Laura Miller - Chief Information Officer
Dennis Mullahy - Chief Supply Chain Officer
Nata Dvir - Chief Merchandising Officer, Macy’s Brand
Sharon Otterman - Chief Marketing Officer, Macy’s Brand
Olivier Bron - Chief Executive Officer, Bloomingdale's
Maly Bernstein - Chief Executive Officer, Bluemercury

Who's Investing in Macy's?

Macy's has been backed by several prominent investors over the years, including:

Vanguard Group, Inc.
BlackRock, Inc.
State Street Corporation
Dimensional Fund Advisors LP
Arkhouse Management Co. LP
Brigade Capital Management, LP

What Leadership Changes Has Macy's Seen Recently?

Hire1
Exits3

Macy's has experienced significant leadership transitions in the past year, highlighted by Tony Spring's appointment as CEO in February 2024. The company also welcomed a new Chief Marketing Officer for the Macy's brand and saw key departures as it implements its 'A Bold New Chapter' strategy. Additionally, the CFO took on expanded COO responsibilities.

Departures

Jeff Gennette, Jeff Gennette retired as CEO, with Tony Spring taking over.
Matt Baer, Matt Baer left Macy's to become CEO of Stitch Fix.
Richard Lennox, Richard Lennox departed his role as Chief Customer Officer.

New Appointments:

Tony Spring, Tony Spring appointed CEO, succeeding Jeff Gennette (previously President and CEO-Elect).
Sharon Otterman, Sharon Otterman appointed as Chief Marketing Officer for Macy's brand, joining from outside the company.
Adrian Mitchell, Adrian Mitchell, CFO, expanded his role to include Chief Operating Officer responsibilities.

What Technology (Tech Stack) Is Used byMacy's?

Discover the tools Macy's uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Macy's Email Formats and Examples

Macy's, Inc. commonly uses standard corporate email formats. The most prevalent patterns typically involve combinations of an employee's first name, last name, and initials. These formats are standard for communication with corporate employees.

Common formats include [first].[last]@macys.com, [first_initial][last]@macys.com, or [first][last_initial]@macys.com. For example, jane.doe@macys.com or jdoe@macys.com.

Format

firstname.lastname@macys.com

Example

75%

Success rate

What's the Latest News About Macy's?

ReutersApril 22, 2024

Macy's News: Arkhouse Management Sweetens Takeover Bid for Macy's

Activist investor Arkhouse Management, along with Brigade Capital Management, increased its offer to acquire Macy's for $24 per share, valuing the department store chain at $6.6 billion. This follows Macy's earlier rejection of a $21 per share bid. Macy's board stated it would review the revised proposal....more

CNBCFebruary 27, 2024

Macy's News: Macy's to Close 150 Stores as Part of 'A Bold New Chapter' Strategy

Macy's announced plans to close approximately 150 underproductive stores over the next three years as part of its new 'A Bold New Chapter' strategy. The company aims to focus on its more profitable locations, expand its luxury brands Bloomingdale's and Bluemercury, and enhance its digital business....more

Macy's, Inc. Press ReleaseFebruary 5, 2024

Macy's News: Tony Spring Assumes Role of Chief Executive Officer of Macy's, Inc.

Tony Spring officially became the Chief Executive Officer of Macy's, Inc., succeeding Jeff Gennette who retired. Spring, formerly President and CEO-Elect, will lead the company in its ongoing transformation and execution of its strategic priorities....more

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