LUSH
LUSH's Overview
Lush is a British cosmetics retailer founded by Mark Constantine and Liz Weir, known for its fresh, handmade products, ethical sourcing, and strong stance against animal testing. The company emphasizes vegetarian (many vegan) ingredients, minimal and often 'naked' (packaging-free) products, and active campaigning on social and environmental issues. Their product range includes soaps, shampoos, shower gels, lotions, moisturizers, scrubs, masks, and other cosmetics for the face, hair, and body, often distinguished by their unique scents, vibrant colors, and creative names.
Where is LUSH's Headquarters?
HQ Function
Serves as the central hub for global operations, product invention and innovation (the 'Lush Kitchen'), brand strategy, ethical campaign coordination, and financial management.
Notable Features:
Known for its creative and somewhat unconventional office spaces reflecting the brand's ethos. Features 'Invention Rooms' where new products are conceptualized and developed. Often showcases its ethical campaigns and product ingredients prominently.
Work Culture:
Described as creative, passionate, and activist-driven. Employees (often called 'Lushies') are encouraged to be knowledgeable about products and ethical stances. A strong emphasis on teamwork, sustainability, and a fun, vibrant atmosphere.
HQ Significance:
Poole is the birthplace of Lush, making the HQ deeply connected to the company's origins and core values. It's where the foundational principles of fresh ingredients and ethical practices were established and continue to be driven from.
Values Reflected in HQ: The HQ embodies Lush's commitment to freshness (with nearby manufacturing), creativity (innovation labs), ethical sourcing (campaign HQs), and a hands-on approach to business.
Location:
Lush maintains a significant global presence with manufacturing facilities in several countries including the UK, Canada, Germany, Croatia, Australia, and Japan. These facilities support a vast network of retail stores in approximately 50 countries across North America, Europe, Asia, Oceania, and the Middle East. Globally supported functions include ethical ingredient sourcing, international marketing campaigns, digital platform management, localized customer service, and ensuring consistent product quality and brand values worldwide.
Street Address:
29 High Street
City:
Poole
State/Province:
Dorset
Country:
United Kingdom
LUSH's Global Presence
Vancouver, British Columbia, Canada
Address: 8680 Cambie St, Vancouver, BC V6P 6M9, Canada (Manufacturing & Distribution)
To support the extensive retail and e-commerce network in North America by providing locally made fresh products, upholding quality standards, and managing regional logistics and supply chain.
Düsseldorf, Germany
Address: Grafenberger Allee 295, 40237 Düsseldorf, Germany (European Manufacturing)
To cater to the European market demand, ensuring product freshness, minimizing transportation impact, and supporting regional retail operations and growth across various European countries.
Sydney, New South Wales, Australia
Address: Villawood, NSW, Australia (Manufacturing for ANZ)
To provide fresh, locally-produced Lush products to customers in Australia and New Zealand, manage regional supply chains, and support local retail stores and online sales.
Buying Intent Signals for LUSH
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Executive Team of LUSH
As of April 2025, LUSH' leadership includes:
Investors of LUSH
LUSH has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
As a privately-owned company with a stable, founder-led leadership team, Lush does not frequently publicize executive changes in the same way publicly traded companies do. Major C-suite changes are rare and often involve internal promotions or shifts in responsibilities among the existing long-tenured leadership. No major high-profile executive hires or exits have been widely reported in the last 12 months.
Technology (Tech Stack) used by LUSH
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LUSH Email Formats and Examples
Lush's corporate email format typically uses the employee's name. For general inquiries or customer service, specific departmental or regional email addresses are used (e.g., wecare@lush.com or customercare@lush.co.uk).
[first_initial][last]@lush.co.uk (UK) or [first_initial][last]@lush.com (Global/NA). Also [firstname]@lush.co.uk or [firstname].[lastname]@lush.com can be found.
Format
mconstantine@lush.co.uk
Example
70%
Success rate
News and media
Cosmetics Business • March 7, 2024
Lush news title: Lush accused of union busting in Australia
Lush Australia is facing accusations of union busting from the Retail and Fast Food Workers Union (RAFFWU) due to alleged intimidation tactics against staff involved in negotiating a new enterprise agreement....more
FashionUnited • February 14, 2024
Lush news title: Lush launches new app featuring ‘Lush Lens’ for packaging-free products
Lush has launched a new global app featuring 'Lush Lens,' an AI-powered tool that allows customers to scan unpackaged products in-store to access ingredient information, 'how to use' demos, and ethical sourcing details....more
Global Cosmetic Industry • November 29, 2023
Lush news title: Lush Launches The Advent Calendar and Christmas Buds Advent Calendar
Lush released its 2023 Advent Calendar featuring 25 vegan products, and a new 'Christmas Buds' advent calendar with 25 bath, body, and shower products, emphasizing festive and ethically sourced items....more
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