What Does LUMA Institute Do?

Total employees52
HeadquartersPittsburgh
Founded2010

LUMA Institute is a global company that equips individuals, teams, and organizations to innovate and solve complex problems through the practice of Human-Centered Design. They provide a flexible system of methods, training programs (both in-person and virtual), and digital tools (like LUMA Workplace®) to foster collaboration, creativity, and a customer-centric approach. LUMA's goal is to make design thinking accessible and actionable for everyone, enabling them to create better products, services, and experiences.

Where Is LUMA Institute's Headquarters?

HQ Function

Serves as the primary center for operations, curriculum development, global strategy, instructor certification, and product development for LUMA Workplace®.

Notable Features:

Located in The Terminal, a historic building in Pittsburgh's Strip District, redeveloped into a modern hub for tech and creative companies. The office space is designed to foster collaboration and embody design thinking principles.

Work Culture:

Emphasizes collaboration, continuous learning, human-centered problem-solving, and a passion for empowering others. The environment encourages creativity, experimentation, and a practical application of design methods.

HQ Significance:

Pittsburgh's transformation into a technology and innovation hub aligns with LUMA's mission. The HQ location in a revitalized historic landmark reflects the company's ethos of innovation and purposeful design.

Values Reflected in HQ: Innovation, adaptability, respect for heritage combined with forward-thinking, and community engagement within the revitalized Strip District.

Location:

LUMA Institute supports organizations worldwide through its Pittsburgh headquarters, regional coordination, and an extensive global network of certified instructors and partners. They deliver training, workshops, and consulting services across North America, South America, Europe, the Middle East, Africa, and Asia-Pacific, adapting their Human-Centered Design system to diverse cultural and business contexts to empower innovation globally.

Street Address:

2100 Smallman Street, Suite 203

City:

Pittsburgh

State/Province:

PA

Country:

USA

Where Else Does LUMA Institute Operate Around the World?

Global Network (e.g., London, UK - EMEA Hub)

Address: Operates through a distributed global network of certified instructors and regional partners rather than numerous fixed branch offices. For EMEA, coordination might be centered around key European cities like London.

To provide localized support, culturally relevant training adaptations, and build strong client relationships within specific international markets, ensuring the LUMA System is effectively applied globally.

Buying Intent Signals for LUMA Institute

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading LUMA Institute? Meet the Executive Team

As of April 2025, LUMA Institute' leadership includes:

Chris Pacione - CEO & Co-founder
Bill Lucas - Co-founder & Chief Learning Officer
Jesse Faltraco - Chief Financial Officer
Meg Murgatroyd - Chief People Officer

Who's Investing in LUMA Institute?

LUMA Institute has been backed by several prominent investors over the years, including:

LUMA Institute is privately held. Information about specific external investors is not publicly disclosed, suggesting it may be primarily founder-funded or backed by private equity not widely publicized.

What Leadership Changes Has LUMA Institute Seen Recently?

Hire0
Exits0

Based on publicly available information, LUMA Institute's core executive team has remained stable, with no major widely publicized hires or departures in the top leadership roles within the last 12 months. Focus appears to be on internal growth and platform development.

What Technology (Tech Stack) Is Used byLUMA Institute?

Discover the tools LUMA Institute uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

LUMA Institute Email Formats and Examples

LUMA Institute likely employs standard professional email formats. The most common patterns observed for companies of this nature are [first].[last]@luma-institute.com or [first_initial][last]@luma-institute.com.

[first].[last]@luma-institute.com

Format

jane.doe@luma-institute.com

Example

85%

Success rate

What's the Latest News About LUMA Institute?

LUMA Institute BlogNovember 1, 2023

LUMA Institute news title: Introducing LUMA Workplace® 4.0!

LUMA Institute announced the launch of LUMA Workplace® 4.0, the latest iteration of their digital platform. This version brings enhanced features, an improved user experience, and expanded resources designed to help individuals and teams apply Human-Centered Design methods more effectively in their daily work....more

LUMA Institute BlogAugust 10, 2023

LUMA Institute news title: The LUMA System: Now Available in Japanese!

LUMA Institute announced that its LUMA System of Innovating is now fully available in Japanese, including method cards and resources. This expansion aims to better serve their clients and partners in Japan, making design thinking more accessible to Japanese-speaking users....more

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