What Does Loyalty360 Do?

Total employees17
HeadquartersWest Chester
FoundedN/A

Loyalty360 is the leading unbiased, market-driven, and voice-of-the-customer-focused association dedicated to customer, channel, and brand loyalty. It provides marketers with insights, resources, and networking opportunities to understand and implement effective loyalty strategies. Through conferences, research, webinars, and daily news coverage, Loyalty360 helps professionals stay at the forefront of the evolving loyalty landscape.

Where Is Loyalty360's Headquarters?

HQ Function

The headquarters serves as the central operational hub for Loyalty360, managing member services, content creation, industry research, event organization, and overall association administration.

Notable Features:

Standard professional office suite within a larger commercial building; specific unique architectural highlights are not publicly emphasized for an association of this nature. The focus is on a functional and collaborative workspace.

Work Culture:

The work culture at Loyalty360's headquarters likely fosters collaboration, knowledge-sharing, and a strong member-centric approach, driven by a passion for customer loyalty and marketing innovation.

HQ Significance:

The headquarters' location provides a central base for its US operations and member engagement. Its primary significance is as the nerve center for an influential industry association, coordinating resources and thought leadership for the loyalty community.

Values Reflected in HQ: The headquarters operations likely reflect Loyalty360's core values of objectivity, market-driven insights, community building, and dedication to advancing the customer loyalty profession.

Location:

While headquartered in the United States, Loyalty360 serves a global audience of loyalty professionals. Its resources, including research reports, webinars, and industry news, are accessed by members and practitioners worldwide. The association's conferences and events also attract international participation, reflecting its commitment to addressing global trends and best practices in customer loyalty and engagement.

Street Address:

6100 West Chester Road, Suite 120

City:

West Chester

State/Province:

OH

Country:

USA

Where Else Does Loyalty360 Operate Around the World?

N/A - Centralized Operations

Address: Loyalty360 primarily operates from its headquarters in West Chester, Ohio. No other major physical office locations are publicly listed.

Not applicable, as distinct regional offices are not a primary feature of its operational model.

Buying Intent Signals for Loyalty360

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Loyalty360? Meet the Executive Team

As of April 2025, Loyalty360' leadership includes:

Carly Stemmer O'Brien - CEO
Mark Johnson - Chairman & Chief Insights Officer
Erin Ra Rauschenberg - President
Jeffrey Sopko - Chief Operating Officer
Cici Hixson - Senior Director, Content & Communications

Who's Investing in Loyalty360?

Loyalty360 has been backed by several prominent investors over the years, including:

Loyalty360 operates as an industry association. Its funding typically comes from membership dues, event sponsorships, and conference revenues rather than traditional equity investors like venture capital or private equity firms.

What Leadership Changes Has Loyalty360 Seen Recently?

Hire2
Exits0

Over the past year, Loyalty360 has focused on strengthening its leadership team with strategic appointments to key executive roles, enhancing its capacity for growth and operational management. Notably, new appointments were made for President and Chief Operating Officer.

New Appointments:

Erin Ra Rauschenberg, Erin Ra Rauschenberg was appointed President of Loyalty360, stepping up to lead key strategic initiatives for the association.
Jeffrey Sopko, Jeffrey Sopko joined Loyalty360 as Chief Operating Officer, bringing expertise to oversee and optimize the association's operations.

What Technology (Tech Stack) Is Used byLoyalty360?

Discover the tools Loyalty360 uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Loyalty360 Email Formats and Examples

Loyalty360 utilizes a professional email format for its staff, typically combining the employee's name with the organization's domain, loyalty360.org. The most common observed pattern is [firstname][lastname]@loyalty360.org.

[firstname][lastname]@loyalty360.org

Format

carlystemmer@loyalty360.org

Example

85%

Success rate

What's the Latest News About Loyalty360?

Loyalty360.orgMay 16, 2024

Loyalty360 Announces Finalists for 2024 Loyalty Awards

Loyalty360 has officially announced the finalists for its 2024 Loyalty Awards. These awards recognize brands that have implemented outstanding customer loyalty and engagement strategies. The winners are set to be revealed at the upcoming Loyalty Expo....more

Loyalty360.orgApril 2, 2024

Loyalty360 Announces Full Conference Agenda for 2024 Loyalty Expo

Loyalty360 released the comprehensive agenda for its 2024 Loyalty Expo. The schedule details numerous sessions, keynote speakers, and interactive workshops focused on the latest innovations and best practices in the customer loyalty industry....more

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