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Lovehoney
What Does Lovehoney Do?
Lovehoney is a multi-award-winning online retailer and manufacturer specializing in sex toys, lingerie, and erotic gifts. Founded in 2002 with the mission to promote sexual happiness and empower individuals to explore their desires, Lovehoney offers a wide range of products catering to diverse preferences and needs. The company is renowned for its discreet service, extensive product selection, accessible pricing, and a customer-centric approach that includes helpful advice and a non-judgmental shopping environment. Lovehoney aims to make sexual wellness products approachable and enjoyable for everyone, establishing itself as a leading voice in the industry.
Where Is Lovehoney's Headquarters?
HQ Function
Serves as the primary administrative, operational, and distribution hub for Lovehoney's UK and European operations. It houses departments such as customer service, marketing, product development, and warehousing.
Notable Features:
The HQ, often colloquially referred to by staff and media as the 'Pleasure Palace' or 'Lovehoney Lair', is a modern facility purpose-built to support its extensive e-commerce operations, including a large warehouse and contemporary office spaces. It's known for its vibrant internal branding reflecting the company's ethos.
Work Culture:
Lovehoney cultivates an open, inclusive, and energetic work environment. The culture is often described as valuing creativity, passion for the brand's mission of sexual happiness, and a positive, non-judgmental attitude towards sexual wellness.
HQ Significance:
The Bath HQ is pivotal to Lovehoney's brand identity and its logistical capabilities. It enables the efficient delivery and robust customer service that are cornerstones of its success and reputation in the global sexual wellness market.
Values Reflected in HQ: The HQ's efficient and modern design reflects Lovehoney's commitment to customer satisfaction, operational excellence, and innovation. The open-plan office spaces aim to foster collaboration and creativity, aligning with the company's progressive and approachable brand image.
Location:
Lovehoney operates a significant global e-commerce business with dedicated, localized websites and operations serving customers primarily in the UK, Europe (with multiple country-specific sites), USA, Canada, Australia, and New Zealand. Its international reach is supported by regional distribution centers that facilitate faster shipping, dedicated customer service teams catering to different languages and time zones, and marketing strategies tailored to diverse cultural contexts. Lovehoney also manages and distributes a portfolio of its own successful product brands internationally.
Street Address:
Locksbrook Road
City:
Bath
State/Province:
Somerset
Country:
United Kingdom
Where Else Does Lovehoney Operate Around the World?
Brisbane, Queensland/Australia
Address: Unit 1, 50 Borthwick Avenue, Murarrie, QLD 4172, Australia
To provide localized service, ensure faster shipping times, and offer a relevant product assortment for customers in Australia and New Zealand, thereby strengthening the brand's presence in the APAC region.
Atlanta, Georgia/USA
Address: 6070 Fulton Industrial Blvd SW, Atlanta, GA 30336, USA
To efficiently serve the large and diverse US market, reduce shipping times, and manage logistics for North American customers, adapting to regional consumer trends and demands.
Buying Intent Signals for Lovehoney
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Lovehoney? Meet the Executive Team
As of April 2025, Lovehoney' leadership includes:
Who's Investing in Lovehoney?
Lovehoney has been backed by several prominent investors over the years, including:
What Leadership Changes Has Lovehoney Seen Recently?
Following its acquisition by Panda Group in 2023, leadership for Lovehoney Group (which includes the Lovehoney brand) has been solidified. Johannes Plettenberg, who was CEO of Lovehoney Group, continues to lead the expanded entity. Specific individual hires or exits at other executive levels for the Lovehoney brand or Lovehoney Group are not widely publicized.
New Appointments:
What Technology (Tech Stack) Is Used byLovehoney?
Discover the tools Lovehoney uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Lovehoney Email Formats and Examples
Lovehoney likely utilizes common corporate email formats for its employees. While specific internal formats are not publicly detailed, typical structures often involve combinations of an employee's first name, last name, or initials. For customer support and general inquiries, Lovehoney provides dedicated email addresses on its official website.
Commonly used formats in similar companies are [first].[last]@lovehoney.com or [first_initial][last]@lovehoney.com. For employees within the broader Lovehoney Group, the domain might be @lovehoneygroup.com.
Format
example: jane.doe@lovehoney.com or jdoe@lovehoney.com
Example
75%
Success rate
What's the Latest News About Lovehoney?
Retail Gazette • May 24, 2023
Lovehoney acquired by Swiss group Panda Trading
Lovehoney Group, the owner of the renowned sex toy retailer Lovehoney, has been acquired by Panda Trading (Shanghai) Commercial Co Ltd. Panda Trading is also the owner of the Swiss sexual wellness retailer Amorana. This strategic acquisition aims to forge a global leader in the sexual wellness market, with Johannes Plettenberg set to lead the combined group....more
XBIZ • January 26, 2024
Lovehoney Wins Best Online Retailer at the 2024 XBIZ Europa Awards
Lovehoney was honored with the 'Best Online Retailer' award at the 2024 XBIZ Europa Awards. This recognition underscores Lovehoney's sustained leadership, innovation, and excellence within the competitive European sexual wellness e-commerce landscape....more
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