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Loop Returns is a software-as-a-service (SaaS) platform designed to simplify and automate the returns and exchange process for e-commerce businesses. By providing a seamless and user-friendly experience for both merchants and customers, Loop Returns helps reduce return-related costs, improve customer loyalty, and gain valuable insights into product performance. They offer features like automated return routing, instant exchanges, and data-driven insights to optimize the entire returns lifecycle.
The headquarters serves as the central hub for Loop Returns's operations, housing departments such as engineering, product development, sales, marketing, and customer support.
The Loop Returns headquarters features an open-concept workspace designed to foster collaboration and creativity. It also includes dedicated spaces for brainstorming, product demonstrations, and employee relaxation.
The work culture at Loop Returns's HQ is described as collaborative, fast-paced, and customer-centric. Employees are encouraged to be innovative, take ownership, and contribute to the company's mission of transforming the e-commerce returns experience. They value transparency and open communication.
Columbus, Ohio, provides access to a growing pool of talent and a supportive ecosystem for technology startups. The strategic location allows Loop Returns to effectively serve its growing customer base and continue to innovate in the e-commerce returns space.
Loop Returns supports customers globally, with a focus on North America and Europe. They offer multi-currency support, localized return portals, and integrations with international shipping carriers. Customer support is available in multiple languages. They also partner with fulfillment centers in strategic locations to streamline international returns.
711 N High St
Columbus
OH
USA
Address: 123 Main Street, New York, NY
Primarily serves the East Coast customer base, focusing on sales, account management, and partnerships.
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As of April 2025, Loop' leadership includes:
Loop has been backed by several prominent investors over the years, including:
Loop Returns has seen minimal executive turnover in the past year, focusing on internal promotions and strategic additions to support continued growth. One key hire was made to bolster the sales leadership team.
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Loop Returns commonly uses the first initial last name email format. It is also possible they use the first name.last name.
[first_initial][last]@loopreturns.com
Format
jsmith@loopreturns.com
Example
80%
Success rate
TechCrunch • October 26, 2023
Loop Returns, a Columbus, Ohio-based startup that helps e-commerce companies manage and automate their returns and exchanges, has raised a $65 million Series C round led by FirstMark Capital....more
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