What Does Loop Do?

Total employees287
HeadquartersColumbus
Founded2017

Loop Returns is a software-as-a-service (SaaS) platform designed to simplify and automate the returns and exchange process for e-commerce businesses. By providing a seamless and user-friendly experience for both merchants and customers, Loop Returns helps reduce return-related costs, improve customer loyalty, and gain valuable insights into product performance. They offer features like automated return routing, instant exchanges, and data-driven insights to optimize the entire returns lifecycle.

Where Is Loop's Headquarters?

Loop officeLoop officeLoop officeLoop office
*Images sourced via web search. Rights belong to original owners

HQ Function

The headquarters serves as the central hub for Loop Returns's operations, housing departments such as engineering, product development, sales, marketing, and customer support.

Notable Features:

The Loop Returns headquarters features an open-concept workspace designed to foster collaboration and creativity. It also includes dedicated spaces for brainstorming, product demonstrations, and employee relaxation.

Work Culture:

The work culture at Loop Returns's HQ is described as collaborative, fast-paced, and customer-centric. Employees are encouraged to be innovative, take ownership, and contribute to the company's mission of transforming the e-commerce returns experience. They value transparency and open communication.

HQ Significance:

Columbus, Ohio, provides access to a growing pool of talent and a supportive ecosystem for technology startups. The strategic location allows Loop Returns to effectively serve its growing customer base and continue to innovate in the e-commerce returns space.

Values Reflected in HQ: The open-concept design and collaborative workspaces reflect Loop Returns's values of transparency, teamwork, and innovation.

Location:

Loop Returns supports customers globally, with a focus on North America and Europe. They offer multi-currency support, localized return portals, and integrations with international shipping carriers. Customer support is available in multiple languages. They also partner with fulfillment centers in strategic locations to streamline international returns.

Street Address:

711 N High St

City:

Columbus

State/Province:

OH

Country:

USA

Where Else Does Loop Operate Around the World?

New York, NY, USA

Address: 123 Main Street, New York, NY

Primarily serves the East Coast customer base, focusing on sales, account management, and partnerships.

Buying Intent Signals for Loop

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Loop? Meet the Executive Team

As of April 2025, Loop' leadership includes:

Jonathan Poma - Co-Founder & CEO
Aaron Schwartz - Co-Founder & CTO

Who's Investing in Loop?

Loop has been backed by several prominent investors over the years, including:

FirstMark
Drive Capital
Redhawk Capital

What Leadership Changes Has Loop Seen Recently?

Hire1
Exits0

Loop Returns has seen minimal executive turnover in the past year, focusing on internal promotions and strategic additions to support continued growth. One key hire was made to bolster the sales leadership team.

What Technology (Tech Stack) Is Used byLoop?

Discover the tools Loop uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Loop Email Formats and Examples

Loop Returns commonly uses the first initial last name email format. It is also possible they use the first name.last name.

[first_initial][last]@loopreturns.com

Format

jsmith@loopreturns.com

Example

80%

Success rate

What's the Latest News About Loop?

TechCrunch • October 26, 2023

Loop Returns raises Series C to expand its e-commerce returns platform

Loop Returns, a Columbus, Ohio-based startup that helps e-commerce companies manage and automate their returns and exchanges, has raised a $65 million Series C round led by FirstMark Capital....more

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