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London Drugs is a Canadian retail store chain primarily operating in Western Canada. Founded in 1945 as a small community drugstore in Vancouver, British Columbia, it has since expanded to offer a diverse range of products including pharmacy services, electronics, computers, cameras, cosmetics, groceries, and general merchandise. Known for its strong customer service and community involvement, London Drugs has carved a unique niche by combining pharmacy operations with a broad retail offering, often being a one-stop shop for many consumers. They emphasize health and wellness, technological innovation in retail, and a commitment to sustainability.
The headquarters serves as the central administrative, strategic planning, operational, and distribution hub for the company's retail operations across Western Canada. This includes functions like merchandising, marketing, IT, human resources, finance, and pharmacy operations management.
The Richmond facility is a large, modern complex designed to support extensive logistics and administrative functions. While not a public tourist attraction, it's a key operational site for the company, likely featuring advanced warehousing and office spaces.
The work culture at London Drugs' headquarters is generally described as collaborative and community-focused, reflecting its retail roots. There's an emphasis on employee development, customer service excellence extending to internal support, and adapting to the evolving retail landscape.
This headquarters is significant as it centrally manages a diverse and trusted Canadian brand, coordinating everything from pharmacy regulations compliance to the latest tech product rollouts across its many stores. It's the nerve center for a company that plays a vital role in the communities it serves.
London Drugs operates exclusively within Canada, with a strong presence in British Columbia, Alberta, Saskatchewan, and Manitoba. While it sources products globally, its retail and corporate operations are concentrated in Western Canada. There are no international office or retail locations.
12831 Horseshoe Place
Richmond
British Columbia
Canada
Address: Serves as a major hub with multiple retail stores; specific regional administrative/distribution addresses are not typically publicized but support the Alberta market. Example: Distribution support for Southern Alberta.
To manage and supply London Drugs stores in Alberta, ensuring product availability and localized customer service, particularly in the Calgary metropolitan area.
Address: Key operational area with numerous retail locations; regional support infrastructure exists. Example: Distribution support for Northern Alberta.
To cater to the Northern Alberta market, managing retail operations, pharmacy services, and product distribution for stores in and around Edmonton.
Address: Represents the easternmost major market with multiple stores; likely supported by regional logistics.
To serve the Manitoba market, providing access to London Drugs' diverse product range and pharmacy services.
Address: Important market in Saskatchewan with several retail stores and supporting infrastructure.
To provide comprehensive retail and pharmacy services to the population of Saskatoon and surrounding areas in Saskatchewan.
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As of April 2025, London Drugs' leadership includes:
London Drugs has been backed by several prominent investors over the years, including:
As a private company, London Drugs does not frequently publicize executive changes unless they are of major significance. No major widely reported executive hires or exits have been noted in the last 12 months. Key leadership has remained stable.
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London Drugs primarily uses a [firstinitial][lastname]@londondrugs.com email format for its corporate employees. For customer service inquiries, specific departmental emails or contact forms on their website are preferred.
[firstinitial][lastname]@londondrugs.com
Format
jdoe@londondrugs.com
Example
75%
Success rate
Global News • May 8, 2024
London Drugs announced the gradual reopening of its stores across Western Canada following a cybersecurity incident that forced a week-long closure. The company confirmed that while its systems were compromised, there is no evidence customer databases were breached....more
CBC News • April 28, 2024
London Drugs closed all of its stores in Western Canada due to a 'cybersecurity incident.' The company stated it was working with third-party experts to investigate and resolve the issue, and that pharmacies would remain on standby for urgent needs....more
Retail Insider • February 15, 2024
London Drugs is enhancing its recycling initiatives, accepting a wider range of items including soft plastics and electronics, as part of its commitment to sustainability. The company aims to make recycling more accessible for customers....more
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