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Lantern UK Ltd is a specialist debt purchase company based in the United Kingdom, authorised and regulated by the Financial Conduct Authority (FCA). They acquire non-performing loan portfolios from major UK lenders, including banks, credit card companies, and other financial institutions. Lantern's approach focuses on working ethically and constructively with customers to understand their financial situations and establish affordable, sustainable repayment plans. They emphasize fair treatment, transparency, and helping individuals navigate their debt to achieve financial stability.
Serves as the primary operational hub for Lantern UK, encompassing customer service, collections, account management, compliance, IT, and administrative functions.
Protection House is a modern office building providing a professional environment. Specific architectural highlights are not widely publicized, but it's equipped to support a financial services operation.
The work culture at Lantern UK likely emphasizes professionalism, empathy, regulatory compliance, and a customer-centric approach, given their focus on ethical debt recovery and FCA regulation. Teamwork and achieving positive outcomes for both the company and customers are probably key aspects.
The Leeds headquarters is central to Lantern UK's operations, allowing for streamlined management of debt portfolios, efficient customer communication, and adherence to the UK's stringent financial regulatory standards.
Lantern UK's operations are primarily focused on the United Kingdom market. They specialize in UK-based debt portfolios and serve customers within the UK. While they are part of the Arrow Global Group, which has a broader European presence, Lantern UK's direct services and operational footprint are UK-centric.
Protection House, 83 Bradford Road
Leeds
West Yorkshire
United Kingdom
Address: Operations are centralized at the Leeds headquarters. No other major public office locations are widely listed.
The centralized model in Leeds supports nationwide debt portfolio management and customer engagement across the UK.
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As of April 2025, Lantern' leadership includes:
Lantern has been backed by several prominent investors over the years, including:
No major, widely publicized executive hires or departures have been prominently reported for Lantern UK in the immediate last 12 months. The leadership team appears relatively stable based on available public information.
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Lantern UK likely employs standard corporate email formats. While not officially published, common structures for UK businesses include [first].[last]@[domain] or [first_initial][last]@[domain].
[first].[last]@lanternuk.com
Format
jane.doe@lanternuk.com
Example
80%
Success rate
Lantern UK Website • July 25, 2023
Lantern UK announced its nomination in three categories at the Credit & Collections Technology Awards 2023: Best Use of Technology - Customer Service, Best Use of Technology - Vulnerable Customer Support, and Innovation in Collections & Recoveries. This highlights their commitment to leveraging technology for improved customer outcomes....more
Lantern UK Website • May 16, 2023
Lantern UK has been awarded the 'Gold' standard by Investor in Customers (IIC) for the second consecutive year, following an independent assessment of its customer service and experience. This recognition underscores their focus on treating customers fairly....more
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