Kool Smiles
Kool Smiles's Overview
Kool Smiles was a US-based dental services organization primarily focused on providing accessible dental care to children and families, particularly those in underserved communities and covered by Medicaid and CHIP. The clinics aimed to offer a child-friendly environment and comprehensive dental services. Kool Smiles operated numerous clinics across multiple states, managed by NCDR (National Children's Dental Health Resource), which later became Benevis. The company faced significant scrutiny, legal challenges, and major financial settlements related to its clinical practices and billing, including allegations of performing unnecessary procedures on children. These issues led to widespread changes in its operations, with many clinics being sold, closed, or rebranded under different management, though Benevis continues to support a network of dental practices.
Where is Kool Smiles's Headquarters?
HQ Function
The headquarters served as the central administrative and operational hub for the network of Kool Smiles dental clinics, handling management, finance, HR, marketing, compliance, and clinical support functions.
Notable Features:
Standard corporate office facilities designed to support a large, multi-state network of dental practices. Emphasis on call center operations for patient scheduling and support.
Work Culture:
The work culture likely focused on operational efficiency, supporting a large volume of patients, and, especially in later years, adherence to regulatory compliance due to heightened scrutiny. Roles included corporate management, clinical oversight, and practice support.
HQ Significance:
This central office was significant as it directed the strategy, operations, and administrative functions for all Kool Smiles branded clinics, impacting dental care access for many pediatric Medicaid patients across the US.
Values Reflected in HQ: Initially aimed to reflect accessibility and child-friendly care through its branding. Post-controversies, the operational focus from the HQ would have increasingly emphasized ethical practices, regulatory compliance, and quality of care assurance.
Location:
Kool Smiles operated exclusively within the United States. Its business model was focused on establishing and managing dental clinics in various US states, primarily targeting underserved pediatric populations. There is no public record or indication of Kool Smiles having any international operations or global presence outside of the USA.
Street Address:
2100 RiverEdge Parkway, Suite 800
City:
Atlanta
State/Province:
GA
Country:
USA
Kool Smiles's Global Presence
Various Cities, Texas, USA
Address: Multiple clinic locations across major Texan cities and towns (e.g., Dallas, Houston, San Antonio). Specific addresses varied.
To provide accessible dental care services to underserved communities in Texas.
Various Cities, Georgia, USA
Address: Numerous clinic locations throughout Georgia (e.g., Atlanta, Macon, Augusta). Specific addresses varied.
To expand access to dental care for families in Georgia, particularly in communities with limited dental providers accepting Medicaid.
Washington D.C., USA
Address: One or more clinic locations within Washington D.C. Specific addresses varied.
To address the dental health needs of children in the nation's capital, focusing on underserved areas.
Various States, USA
Address: Clinics were also historically present in over a dozen other states including SC, VA, MA, CT, AZ, IN, MD, LA, AR, NM, KY, MS, OK. Specific addresses varied per clinic.
To increase access to dental care for underserved pediatric populations in various regions across the United States.
Buying Intent Signals for Kool Smiles
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Executive Team of Kool Smiles
As of April 2025, Kool Smiles' leadership includes:
Investors of Kool Smiles
Kool Smiles has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
Specific executive changes for the 'Kool Smiles' brand itself are not typically publicized, as the brand's operational structure has significantly changed and is now part of the Benevis-supported network. Any recent high-level executive movements would generally be within Benevis, the dental service organization. No major executive news explicitly tied to the 'Kool Smiles' brand has been prominently reported in the last 12 months.
Departures
New Appointments:
Technology (Tech Stack) used by Kool Smiles
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Kool Smiles Email Formats and Examples
Email communications for Kool Smiles were historically managed through its parent/management company, NCDR (now Benevis). Common corporate email formats often use a combination of first name, last name, or initials. For current contact with the managing entity, Benevis formats would apply.
[first_initial][last_name]@benevis.com
Format
jdoe@benevis.com
Example
70%
Success rate
News and media
U.S. Department of Justice • January 10, 2018
Kool Smiles's Managing Company Benevis Reached $23.9 Million Settlement Over Alleged Unnecessary Dental Procedures
Benevis LLC (formerly NCDR) and its affiliated Kool Smiles dental clinics agreed to pay $23.9 million to the federal government and state Medicaid programs to resolve allegations that they knowingly submitted false claims for medically unnecessary dental services performed on children. The settlement addressed claims related to unnecessary pulpotomies, tooth extractions, and stainless steel crowns....more
KUT Austin (NPR) • August 14, 2020
Kool Smiles Clinics in Texas Faced Medicaid Provider Agreement Termination
Texas health officials announced termination of Medicaid provider agreements for all Kool Smiles dental clinics in the state. This action followed years of scrutiny and was based on allegations of ongoing fraudulent billing practices and failure to meet standards of care....more
Benevis Press Release • February 27, 2023
Kool Smiles's Former Managing Entity Benevis Partners to Expand Dental Care Access
Benevis, a leading dental healthcare and practice management services organization (and former operator of Kool Smiles clinics), announced a new partnership with Dr. Dale Mayfield (former Chief Dental Officer for Kool Smiles) to support practices in the Rio Grande Valley, Texas. This highlights Benevis's continued involvement in supporting dental practices serving Medicaid populations, evolving from the Kool Smiles era....more
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