Konecta
Konecta's Overview
Konecta Group is a major multinational company specializing in Customer Experience (CX) Business Process Outsourcing (BPO) solutions. Formed from the merger of Konecta and Comdata in 2022, the group offers a comprehensive portfolio of services, including customer service, technical support, sales, collections, and digital transformation solutions. With a significant global presence across Europe, the Americas, and Africa, Konecta Group serves leading brands in diverse industries such as telecommunications, banking, utilities, retail, and healthcare, aiming to optimize customer interactions and drive business growth for its clients.
Where is Konecta's Headquarters?
HQ Function
Serves as the central hub for strategic decision-making, global operations management, corporate finance, and governance for Konecta Group's worldwide CX BPO services.
Notable Features:
Modern office facilities designed to foster collaboration and innovation, equipped with advanced technology infrastructure to support global operations and executive functions.
Work Culture:
A dynamic, client-centric, and results-oriented environment, emphasizing teamwork, continuous improvement, and a commitment to delivering exceptional customer experiences. The culture likely promotes diversity, talent development, and digital innovation.
HQ Significance:
Strategically located in Madrid, a major international business center, allowing Konecta Group to effectively manage its extensive global network, access a skilled multicultural talent pool, and engage with key European markets.
Values Reflected in HQ: The headquarters likely embodies Konecta Group's core values such as client focus, innovation, operational excellence, global collaboration, and commitment to its people.
Location:
Konecta Group supports a wide range of functions globally, primarily centered around customer experience (CX) and business process outsourcing (BPO). This includes omnichannel customer service (voice, chat, email, social media), technical support, sales and telemarketing, customer retention programs, collection services, back-office processing (e.g., data entry, claims processing), and digital transformation services (e.g., automation, AI-powered CX, analytics). These services are delivered from numerous centers across Europe (Spain, Italy, France, UK, Germany, etc.), the Americas (USA, Colombia, Peru, Argentina, Mexico, etc.), and Africa (e.g., Morocco).
Street Address:
Calle Serrano Galvache, 56. Edificio Abedul, Planta 3
City:
Madrid
State/Province:
Madrid
Country:
Spain
Konecta's Global Presence
Bogotá, Cundinamarca/Colombia
Address: Multiple locations, e.g., Connecta Business Park, Av. El Dorado #100-80, Bogotá, Colombia (Konecta has several large sites in Bogotá)
Serves as a strategic delivery center for the LATAM region and a key component of Konecta's nearshore offerings to the US market, benefiting from time zone alignment and cultural affinity.
Milan, Lombardy/Italy
Address: Multiple locations, e.g., Via G. Fara, 28, 20124 Milan MI, Italy (Reflecting Comdata's strong Italian roots and presence)
Acts as a core hub for Southern European operations and a center of excellence for specific service lines, reflecting the heritage of Comdata and its deep market penetration in Italy.
Miami, Florida/USA
Address: e.g., 6303 Blue Lagoon Dr Ste 275, Miami, FL 33126, USA
Supports Konecta Group's expansion and presence in the United States, catering to onshore service demands and acting as a gateway for nearshore services from Latin American centers.
Buying Intent Signals for Konecta
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Executive Team of Konecta
As of April 2025, Konecta' leadership includes:
Investors of Konecta
Konecta has been backed by several prominent investors over the years, including:
Executive New Hires/Exits in the Last 12 Months
In the past year, Konecta Group saw a significant leadership transition with the appointment of Jesús Vidal Barrio as the new CEO, succeeding Maximo Ibarra, following the integration phase after the Konecta-Comdata merger.
Departures
New Appointments:
Technology (Tech Stack) used by Konecta
Discover the tools Konecta uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Konecta Email Formats and Examples
Konecta Group likely uses standardized email formats for its employees, typical for large multinational corporations. Common patterns include combinations of first name and last name. Post-merger, emails would likely use the 'konecta-group.com' domain.
[first].[last]@konecta-group.com
Format
jane.doe@konecta-group.com
Example
75%
Success rate
News and media
Europa Press / Company Announcements • September 5, 2023
Konecta Group appoints Jesús Vidal Barrio as new CEO
Konecta Group announced the appointment of Jesús Vidal Barrio as its new Chief Executive Officer, succeeding Maximo Ibarra. Vidal Barrio, who was the CEO of Konecta prior to its merger with Comdata, steps in to lead the group's next phase of growth and consolidation....more
Konecta Group Official Website / PR Newswire • May 31, 2022
Konecta and Comdata Complete Their Merger to Create a Global Leader in CX BPO
Konecta and Comdata announced the successful completion of their merger, forming one of the largest global players in the Customer Experience (CX) Business Process Outsourcing (BPO) market. The combined entity, Konecta Group, is majority-owned by Intermediate Capital Group (ICG)....more
Konecta Group Newsroom • March 15, 2024
Konecta Recognized as a Leader in Gartner’s 2024 Magic Quadrant for Customer Service BPO
Konecta announced its recognition as a Leader in the Gartner 2024 Magic Quadrant for Customer Service Business Process Outsourcing. This acknowledgment highlights Konecta's ability to execute and completeness of vision in the CS BPO landscape....more
Highperformr’s free tools for company research
Explore Employees by Region or Country
See where a company’s workforce is located, by country or region.
View Funding Details
View past and recent funding rounds with amounts and investors.
Understand Revenue Insights
Understand company revenue estimates and financial scale.
Track Active Job Openings
Track active roles and hiring trends to spot growth signals.
Review Product and Offerings
Discover what a company offers—products, platforms, and solutions.
Get SIC or NAICS Codes
Get the company’s official SIC and NAICS classifications.
Analyze Website Traffic Trends
Analyze visitor volume, engagement, and top traffic sources.
Discover Social Profiles and Engagement
Explore LinkedIn, Twitter, and other active social profiles.
Identify Top Competitors
Identify top competitors based on similar business traits.
Research and Discover Companies with Highperformr — Smarter, Faster
Explore companies in depth — from the tech they use to recent funding, hiring trends, and buyer signals — all in one powerful view.
Highperformr AI helps you surface the right accounts and enrich your CRM with verified company and contact insights, so your teams can prioritize and engage faster.
- Track intent signals to find buyers who are actively in-market
- Enrich contacts and companies instantly, no need to switch tools
- Automate workflows to stay ahead of every change
- Connect your CRM & tools for seamless data sync and activation
Thousands of companies, including Konecta, are just a search away.