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What Does Klarna Do?

Total employees4732
HeadquartersStockholm
Founded2005

Klarna is a Swedish fintech company that provides online financial services such as payment solutions for e-commerce, direct payments, and post-purchase payments. It aims to make shopping 'smoooth' by offering consumers flexible ways to pay, including 'Pay in 4', 'Pay in 30 days', and financing options. Klarna also offers a shopping app that allows users to discover products, track deliveries, and manage payments, positioning itself as an end-to-end shopping platform and AI-powered assistant for shoppers.

Where Is Klarna's Headquarters?

HQ Function

Serves as the central hub for Klarna's global operations, including strategic decision-making, product development, technology innovation, finance, and executive leadership.

Notable Features:

Modern, open-plan office design fostering collaboration, equipped with state-of-the-art technology and employee amenities. Reflects a dynamic tech company environment with spaces designed for innovation.

Work Culture:

Fast-paced, innovative, and ambitious, with a strong emphasis on challenging traditional norms in finance and e-commerce. Promotes a collaborative and international work environment focused on 'smoooth' solutions and customer obsession.

HQ Significance:

Symbolizes Klarna's Swedish origins and its growth into a global fintech leader. It's the nerve center for driving the company's mission to reshape the shopping and payments landscape worldwide.

Values Reflected in HQ: The headquarters' design and functionality embody Klarna's core values: customer obsession, innovation, high pace, and a courageous approach to challenging the status quo.

Location:

Klarna operates in over 45 countries, serving more than 150 million active consumers and 500,000+ merchants. Its global functions include engineering, product innovation, marketing, sales, customer service, and operational support, distributed across key international offices and through remote teams to cater to a worldwide user base.

Street Address:

Sveavägen 46

City:

Stockholm

State/Province:

Stockholms län

Country:

Sweden

Where Else Does Klarna Operate Around the World?

Columbus, Ohio, USA

Address: 629 N High St, Columbus, OH 43215, USA

Drives growth and service delivery within the significant US market, tailoring Klarna's offerings to North American consumers and merchants, and housing significant operational teams.

London, United Kingdom

Address: The Heal's Building, 196 Tottenham Court Rd, London W1T 7LQ, United Kingdom

Manages and expands Klarna's presence in the important UK market, leveraging London's status as a financial and tech center to foster partnerships and innovation.

Berlin, Germany

Address: Chausseestraße 86, 10115 Berlin, Germany

Focuses on technological innovation and serving the German-speaking markets, contributing to Klarna's strong European footprint and product development capabilities.

Buying Intent Signals for Klarna

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Klarna? Meet the Executive Team

As of April 2025, Klarna' leadership includes:

Sebastian Siemiatkowski - Co-Founder & Chief Executive Officer
Niclas Neglén - Chief Financial Officer
David Fock - Chief Product and Technology Officer
Michael Rouse - Chief Commercial Officer

Who's Investing in Klarna?

Klarna has been backed by several prominent investors over the years, including:

Sequoia Capital
Silver Lake
Dragoneer Investment Group
Permira
Visa
Ant Group
Commonwealth Bank of Australia
Mubadala Investment Company
Canada Pension Plan Investment Board (CPP Investments)
SoftBank Vision Fund 2

What Leadership Changes Has Klarna Seen Recently?

Hire1
Exits1

Over the past year (mid-2023 to mid-2024), Klarna has made strategic adjustments to its leadership team, including new hires in key growth areas like partnerships and some departures, as it continues to scale globally and navigate the evolving fintech landscape towards a potential IPO.

Departures

Alex Marsh, Alex Marsh stepped down from his role as the head of Klarna's UK operations after several years leading the company's growth in the region.

New Appointments:

Rachel Grier, Rachel Grier was appointed as Klarna's new Global Head of Partnerships to strengthen merchant relationships and drive growth initiatives worldwide.

What Technology (Tech Stack) Is Used byKlarna?

Discover the tools Klarna uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Klarna Email Formats and Examples

Klarna primarily utilizes the `firstname.lastname@klarna.com` email format for its employees. This is a common and professional structure, making it relatively predictable for communication purposes. Other less common formats like `firstinitiallastname@klarna.com` or `firstname@klarna.com` might exist in some cases but `firstname.lastname` is the most prevalent.

firstname.lastname@klarna.com

Format

sebastian.siemiatkowski@klarna.com

Example

75%

Success rate

What's the Latest News About Klarna?

Finextra / Klarna NewsroomMay 23, 2024

Klarna launches ‘Sign in with Klarna’ for smoother shopping

Klarna introduced 'Sign in with Klarna,' enabling users to utilize their Klarna login for expedited checkouts and tailored experiences at participating merchants, thereby improving convenience and data privacy for online shoppers....more

CNBC / Klarna NewsroomApril 29, 2024

Klarna's AI Assistant Now Handles 2/3 of Customer Chats, Equals 700 FTEs

Klarna's AI assistant, integrated with OpenAI technology, now manages two-thirds of all customer service chats, performing tasks equivalent to 700 full-time agents and achieving similar customer satisfaction scores to human agents, significantly improving efficiency....more

BloombergMay 8, 2024

Klarna Reportedly Targets $20 Billion Valuation in Potential US IPO

According to reports, Klarna is aiming for a valuation of approximately $20 billion in its anticipated U.S. Initial Public Offering, which could occur as early as the third quarter of 2024, marking a significant step for the fintech giant....more

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