HQ Function

Served as the central hub for Kitewheel's global operations, including executive leadership, product development, engineering, sales, marketing, and customer support for its customer journey orchestration platform.

Notable Features:

Located in a modern office building in Boston's financial district, offering a dynamic environment conducive to innovation and collaboration. Its location provided proximity to other tech companies and a rich talent pool.

Work Culture:

Kitewheel fostered an innovative, fast-paced, and collaborative work culture, typical of a growth-stage technology company. There was a strong emphasis on customer success, agile problem-solving, and adapting quickly to market needs in the customer experience sector.

HQ Significance:

The Boston headquarters was strategically important for Kitewheel's growth, enabling access to venture capital, key partnerships, and specialized talent within one of North America's foremost technology ecosystems.

Values Reflected in HQ: The headquarters' environment likely reflected Kitewheel's core values such as innovation, customer-centricity, collaboration, and a commitment to developing cutting-edge technology for customer journey management.

Location:

Prior to its acquisition by CSG in 2021, Kitewheel established a notable global presence, primarily serving enterprise clients in North America and Europe. Its international operations were spearheaded from its Boston headquarters and significantly supported by its UK office in Reading, which functioned as the hub for the EMEA region. Kitewheel's customer journey orchestration platform was utilized by global brands across diverse industries, including retail, financial services, and telecommunications, to manage and optimize customer interactions worldwide.

Street Address:

101 Arch Street, Suite 1950

City:

Boston

State/Province:

MA

Country:

USA