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Kapiche is an advanced customer feedback analytics platform designed to help organizations make sense of large volumes of qualitative customer data. Utilizing powerful AI, machine learning, and natural language processing, Kapiche uncovers actionable insights from sources like surveys, reviews, support tickets, and social media. The platform enables businesses to understand the 'why' behind customer behavior, identify key drivers of satisfaction or dissatisfaction, and prioritize actions to enhance customer experience, product development, and operational efficiency. Kapiche is trusted by leading brands to transform unstructured feedback into clear, strategic intelligence, empowering data-driven decision-making across the enterprise.
The Brisbane headquarters serves as Kapiche's primary hub for research and development, product innovation, engineering, executive leadership, and core business operations including sales, marketing, and customer support for the Asia-Pacific region.
Located in a modern office building in the Milton business precinct, offering collaborative workspaces and proximity to Brisbane's tech ecosystem. The office is designed to foster creativity and teamwork.
Kapiche fosters an innovative, agile, and customer-obsessed work culture. Employees are encouraged to be curious, collaborative, and driven by the impact of helping businesses better understand their customers. It's a dynamic environment typical of a growing tech scale-up.
The Brisbane HQ is significant as the birthplace of Kapiche and remains central to its technological advancements and strategic direction. Its location provides access to a growing pool of tech talent and a supportive startup ecosystem in Queensland.
While headquartered in Australia, Kapiche serves a global clientele across various industries. The company supports its international customers through its advanced SaaS platform and a distributed team strategically located in key markets, including the United States and the United Kingdom. This global operational model enables Kapiche to provide sales, customer success, and support services tailored to different regions, ensuring clients worldwide can effectively leverage their customer feedback analytics solutions.
Level 1, 349 Coronation Drive
Milton
QLD
Australia
Address: N/A (Remote workforce)
To provide localized support, engage with international markets, and drive global growth initiatives without maintaining fixed physical office locations in these regions.
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
As of April 2025, Kapiche' leadership includes:
Kapiche has been backed by several prominent investors over the years, including:
Based on publicly available information, there have been no major C-suite executive hires or departures announced for Kapiche in the last 12 months (as of mid-2024). The core leadership team, including co-founders Ryan Stuart (CEO) and Benn Rappel (CTO), appears stable. Any other senior leadership changes have not been prominently publicized.
Discover the tools Kapiche uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Kapiche primarily uses the [first].[last]@kapiche.com email format for its employees. This is a common and verifiable pattern for professional communication with the Kapiche team.
[first].[last]@kapiche.com
Format
ryan.stuart@kapiche.com
Example
95%
Success rate
Kapiche Blog • June 4, 2024
Kapiche announced its recognition as a 'Leader' in multiple categories in the G2 Summer 2024 Grid Reports, including Text Analytics and Feedback Analytics. This acknowledgment is based on high customer satisfaction scores and significant market presence, underscoring Kapiche's impact in helping businesses derive insights from customer feedback....more
Kapiche Blog • December 13, 2023
Kapiche announced it has successfully achieved ISO 27001 certification, an internationally recognized standard for information security management systems (ISMS). This certification demonstrates Kapiche's commitment to maintaining the highest levels of data security and privacy for its customers' sensitive feedback data....more
Startup Daily • July 20, 2023
Customer feedback analytics startup Kapiche announced it has raised AUD $7.2 million in a funding round. The investment, reportedly led by an unnamed US investor with participation from existing backers Main Sequence and EVP, is aimed at accelerating Kapiche's growth in the US market and further developing its AI-powered platform....more
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