What Does Kapiche Do?

Total employees20
HeadquartersMilton
Founded2016

Kapiche is an advanced customer feedback analytics platform designed to help organizations make sense of large volumes of qualitative customer data. Utilizing powerful AI, machine learning, and natural language processing, Kapiche uncovers actionable insights from sources like surveys, reviews, support tickets, and social media. The platform enables businesses to understand the 'why' behind customer behavior, identify key drivers of satisfaction or dissatisfaction, and prioritize actions to enhance customer experience, product development, and operational efficiency. Kapiche is trusted by leading brands to transform unstructured feedback into clear, strategic intelligence, empowering data-driven decision-making across the enterprise.

Where Is Kapiche's Headquarters?

HQ Function

The Brisbane headquarters serves as Kapiche's primary hub for research and development, product innovation, engineering, executive leadership, and core business operations including sales, marketing, and customer support for the Asia-Pacific region.

Notable Features:

Located in a modern office building in the Milton business precinct, offering collaborative workspaces and proximity to Brisbane's tech ecosystem. The office is designed to foster creativity and teamwork.

Work Culture:

Kapiche fosters an innovative, agile, and customer-obsessed work culture. Employees are encouraged to be curious, collaborative, and driven by the impact of helping businesses better understand their customers. It's a dynamic environment typical of a growing tech scale-up.

HQ Significance:

The Brisbane HQ is significant as the birthplace of Kapiche and remains central to its technological advancements and strategic direction. Its location provides access to a growing pool of tech talent and a supportive startup ecosystem in Queensland.

Values Reflected in HQ: The headquarters reflects Kapiche's values of innovation, collaboration, and a strong focus on leveraging technology to solve complex problems. The space is likely designed to be open and conducive to agile development practices.

Location:

While headquartered in Australia, Kapiche serves a global clientele across various industries. The company supports its international customers through its advanced SaaS platform and a distributed team strategically located in key markets, including the United States and the United Kingdom. This global operational model enables Kapiche to provide sales, customer success, and support services tailored to different regions, ensuring clients worldwide can effectively leverage their customer feedback analytics solutions.

Street Address:

Level 1, 349 Coronation Drive

City:

Milton

State/Province:

QLD

Country:

Australia

Where Else Does Kapiche Operate Around the World?

Global (Distributed Teams - US, UK)

Address: N/A (Remote workforce)

To provide localized support, engage with international markets, and drive global growth initiatives without maintaining fixed physical office locations in these regions.

Buying Intent Signals for Kapiche

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Kapiche? Meet the Executive Team

As of April 2025, Kapiche' leadership includes:

Ryan Stuart - Chief Executive Officer & Co-founder
Benn Rappel - Chief Technology Officer & Co-founder

Who's Investing in Kapiche?

Kapiche has been backed by several prominent investors over the years, including:

Main Sequence Ventures
EVP (Equity Venture Partners)
Reinventure
Transition Level Investments (TLI)

What Leadership Changes Has Kapiche Seen Recently?

Hire0
Exits0

Based on publicly available information, there have been no major C-suite executive hires or departures announced for Kapiche in the last 12 months (as of mid-2024). The core leadership team, including co-founders Ryan Stuart (CEO) and Benn Rappel (CTO), appears stable. Any other senior leadership changes have not been prominently publicized.

What Technology (Tech Stack) Is Used byKapiche?

Discover the tools Kapiche uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Kapiche Email Formats and Examples

Kapiche primarily uses the [first].[last]@kapiche.com email format for its employees. This is a common and verifiable pattern for professional communication with the Kapiche team.

[first].[last]@kapiche.com

Format

ryan.stuart@kapiche.com

Example

95%

Success rate

What's the Latest News About Kapiche?

Kapiche BlogJune 4, 2024

Kapiche Recognized as a Leader in G2 Summer 2024 Grid Reports for Text Analytics

Kapiche announced its recognition as a 'Leader' in multiple categories in the G2 Summer 2024 Grid Reports, including Text Analytics and Feedback Analytics. This acknowledgment is based on high customer satisfaction scores and significant market presence, underscoring Kapiche's impact in helping businesses derive insights from customer feedback....more

Kapiche BlogDecember 13, 2023

Kapiche Strengthens Data Security Commitment with ISO 27001 Certification

Kapiche announced it has successfully achieved ISO 27001 certification, an internationally recognized standard for information security management systems (ISMS). This certification demonstrates Kapiche's commitment to maintaining the highest levels of data security and privacy for its customers' sensitive feedback data....more

Startup DailyJuly 20, 2023

Kapiche Secures AUD $7.2 Million to Fuel US Market Expansion

Customer feedback analytics startup Kapiche announced it has raised AUD $7.2 million in a funding round. The investment, reportedly led by an unnamed US investor with participation from existing backers Main Sequence and EVP, is aimed at accelerating Kapiche's growth in the US market and further developing its AI-powered platform....more

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