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Jetstar Airways Pty Ltd, trading as Jetstar, is an Australian low-cost airline headquartered in Melbourne. It is a wholly owned subsidiary of Qantas, created in response to the entry of low-cost carrier Virgin Blue into the Australian market. Jetstar is part of Qantas's two-brand strategy, with Qantas Airways serving the premium full-service market and Jetstar catering to the low-cost segment. The airline operates an extensive domestic network, as well as regional and international services from its main base at Melbourne Airport, utilizing a fleet primarily composed of Airbus A320 family aircraft and Boeing 787 Dreamliners for long-haul routes. The Jetstar Group also includes sister airlines Jetstar Asia Airways (based in Singapore), and Jetstar Japan.
The Collingwood headquarters serves as the primary corporate office for Jetstar Airways and the Jetstar Group, housing key departments such as executive leadership, strategic planning, commercial operations, marketing, finance, human resources, and legal.
The office at 79 Victoria Parade is a modern corporate facility, likely designed with open-plan layouts to encourage collaboration and reflect the airline's efficient and dynamic culture. Its location offers good accessibility and proximity to Melbourne's CBD.
The work culture at Jetstar's headquarters is typically characterized as fast-paced, innovative, and results-driven, consistent with the low-cost airline model. There is a strong emphasis on teamwork, cost-consciousness, customer focus, and a proactive approach to challenges.
As the nerve center for one of the Asia-Pacific's largest low-cost airline groups, the Melbourne headquarters is pivotal for strategic decision-making, network management, and driving the brand's competitive edge in the budget travel sector across Australia and Asia.
Jetstar Airways, as part of the Jetstar Group, maintains a significant global presence primarily focused on the Asia-Pacific region. This includes extensive flight operations across Australia, New Zealand, Southeast Asia (via Jetstar Asia), and Japan (via Jetstar Japan). Globally supported functions include centralized group services, international sales and marketing teams, customer contact centers offering multilingual support, pilot and crew training facilities, and engineering and maintenance operations that adhere to international safety standards. The group's corporate functions also support this international network, ensuring cohesive strategy and operations across its different airline brands.
79 Victoria Parade
Collingwood
Victoria
Australia
Address: Jetstar Asia Airways Pte Ltd, Singapore Changi Airport, Airport Boulevard, Singapore
Serves as Jetstar's key base for the Southeast Asian market, leveraging Singapore's status as a major international aviation hub to offer low-fare travel options within the region and connect to Australia and other destinations.
Address: Jetstar Japan Co., Ltd., Narita International Airport Terminal 3, Narita-shi, Chiba, Japan
Drives Jetstar's presence in Japan, providing competitive low-fare options for domestic and international travel, and expanding affordable air travel choices for Japanese consumers and visitors.
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As of April 2025, Jetstar Airways' leadership includes:
Jetstar Airways has been backed by several prominent investors over the years, including:
In the last 12 months (approximately mid-2023 to mid-2024), Jetstar Group's top C-suite executive leadership, under CEO Stephanie Tully (appointed November 2022), has largely maintained stability. No major C-suite hires or departures directly within the Jetstar Group's highest executive ranks have been prominently announced during this period. The focus has been on operational performance, fleet renewal, and network adjustments.
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Jetstar Airways, as part of the Qantas Group, likely uses standardized corporate email formats. While specific internal patterns can vary, common structures often involve combinations of an employee's first name, last name, or initials with the '@jetstar.com' domain. For customer inquiries, Jetstar primarily directs users to their website's help sections and online contact forms rather than direct individual email addresses.
[firstinitial][lastname]@jetstar.com
Format
jdoe@jetstar.com
Example
75%
Success rate
Simple Flying • May 20, 2024
Jetstar Airways is set to resume direct flights from Melbourne and Perth to Bangkok, utilizing Boeing 787 Dreamliner aircraft. This move marks a return to popular leisure routes and aims to cater to the resurgent demand for travel to Thailand....more
Travel Weekly Australia • May 16, 2024
Jetstar Airways is increasing its services to Fiji, launching four weekly flights from Sydney to Nadi starting in July 2024. The new route aims to meet growing holiday demand for the popular Pacific Island destination, operated by its A320 aircraft....more
Jetstar Newsroom • February 22, 2024
The Jetstar Group reported a strong financial performance for the first half of FY24, with underlying EBIT of $174 million. This result was driven by increased flying, robust demand for low fares, and significant growth in its loyalty program, Club Jetstar....more
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