What Does JD.COM Do?

Total employees36271
HeadquartersBeijing
FoundedN/A

JD.com (Jingdong) is a leading supply chain-based technology and service provider headquartered in Beijing, China. It offers a vast selection of products across every major category, delivered through its advanced nationwide logistics network, renowned for its speed and reliability. Known for its commitment to authenticity, quality, and customer experience, JD.com has heavily invested in AI, big data, autonomous delivery, and smart logistics to optimize operations and provide innovative services. Beyond its core e-commerce business (JD Retail), JD.com has expanded into diverse sectors including JD Logistics, JD Technology (formerly JD Digits/JD Finance), JD Health, and JD Industrials.

Where Is JD.COM's Headquarters?

HQ Function

Serves as the central hub for strategic decision-making, technological innovation, e-commerce operations, corporate management, and overall group strategy for all JD.com's business units.

Notable Features:

The JD.com headquarters in Beijing is a sprawling, modern campus designed to foster innovation and employee well-being. It features advanced office buildings, extensive green spaces, research and development facilities, multiple canteens offering diverse cuisines, a fitness center, a daycare center, and even employee housing and a small internal 'JD Hotel' for visiting employees. The architecture emphasizes natural light and collaborative workspaces.

Work Culture:

JD.com's HQ work culture is characterized by its 'can-do' spirit, rapid pace, and strong emphasis on execution and customer obsession – 'customer-first' is a core value. It's highly competitive yet fosters teamwork, especially in tackling complex technological and logistical challenges. Employees are encouraged to innovate, take ownership, and contribute to the company's high-growth environment.

HQ Significance:

As the nerve center of one of the world's largest e-commerce and retail infrastructure companies, the Beijing HQ is pivotal. It drives the company's strategic direction, technological innovation (especially in AI, drones, autonomous delivery), and operational excellence across China. It also serves as a showcase for JD.com's technological capabilities and corporate culture to partners, investors, and visitors.

Values Reflected in HQ: The headquarters reflects JD.com's values of innovation, efficiency, customer focus, long-term thinking, and employee well-being through its modern design, technological integration, comprehensive employee amenities, and focus on sustainability.

Location:

While JD.com's core market is China, it has an expanding global presence. This includes international R&D centers (e.g., Silicon Valley), procurement offices, and logistics operations with warehouses in Europe, the US, and Southeast Asia to support cross-border e-commerce. JD Logistics offers global supply chain solutions. The company also makes strategic investments and forms partnerships worldwide to extend its technological and retail expertise internationally, particularly in Southeast Asia (e.g., Thailand, Indonesia) and Europe.

Street Address:

No. 18 Kechuang 11 Street, Yizhuang Economic and Technological Development Zone, Daxing District

City:

Beijing

State/Province:

Beijing

Country:

China

Where Else Does JD.COM Operate Around the World?

Shanghai, China

Address: JD.com East China Headquarters, Minhang District, Shanghai, China (representative major office)

To manage and expand JD.com's retail, logistics, and technology operations in Eastern China, ensuring efficient service delivery and tapping into regional market potential and talent.

Shenzhen, Guangdong, China

Address: JD.com South China Headquarters, Nanshan District, Shenzhen, China (representative major office)

To drive technological innovation, manage operations in Southern China, and foster partnerships within the vibrant tech ecosystem of the Greater Bay Area.

Mountain View, California, USA

Address: JD.com US R&D Center, Silicon Valley, Mountain View, CA, USA

To tap into Silicon Valley's world-leading innovation ecosystem, drive fundamental technological advancements for JD.com's global operations, and explore international market and collaboration opportunities.

Hong Kong SAR, China

Address: JD.com Hong Kong Office, Central, Hong Kong

To support JD.com's international capital market activities, global partnerships, cross-border e-commerce initiatives, and expansion into Southeast Asia and other international markets.

Buying Intent Signals for JD.COM

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading JD.COM? Meet the Executive Team

As of April 2025, JD.COM' leadership includes:

Richard Qiangdong Liu - Founder and Chairman of the Board
Sandy Ran Xu - Chief Executive Officer and Executive Director
Ian Su Shan - Chief Financial Officer
Lijun Xin - Chief Executive Officer of JD Retail
Yui Yu - Chief Executive Officer of JD Logistics
Yayun Li - Chief Human Resources Officer and Chief Compliance Officer

Who's Investing in JD.COM?

JD.COM has been backed by several prominent investors over the years, including:

Tencent Holdings
Walmart
Baillie Gifford & Co.
The Vanguard Group
BlackRock, Inc.
Capital Research Global Investors

What Leadership Changes Has JD.COM Seen Recently?

Hire1
Exits1

The most significant executive change in the past 12-18 months was the appointment of Sandy Ran Xu as CEO of JD.com in May 2023, succeeding Lei Xu. This marked a key leadership transition for the company. Other changes may have occurred at the business group CEO level or senior VP levels.

Departures

Lei Xu, Lei Xu resigned as Chief Executive Officer of JD.com, transitioning to an advisory capacity.

New Appointments:

Sandy Ran Xu, Sandy Ran Xu was appointed as the new Chief Executive Officer of JD.com, previously serving as its CFO.

What Technology (Tech Stack) Is Used byJD.COM?

Discover the tools JD.COM uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

JD.COM Email Formats and Examples

JD.com likely utilizes standardized email formats for its employees, common for large corporations. While specific internal structures can vary, typical formats often include combinations of the employee's first name, last name, or initials. For external communication, official company email addresses (@jd.com) are used.

[firstinitial][lastname]@jd.com, [firstname].[lastname]@jd.com

Format

sxu@jd.com (example based on Sandy Xu and [firstinitial][lastname] format)

Example

75%

Success rate

What's the Latest News About JD.COM?

JD.com Corporate BlogJune 19, 2024

JD.com’s 2024 618 Grand Promotion Breaks Records in Transaction Volume and Orders

JD.com announced that its 2024 618 Grand Promotion set new records for both transaction volume and order numbers. The company highlighted strong performance in categories like home appliances and consumer electronics, attributing success to its low-price strategy and enhanced user experience, including significant growth in its 'JD Instant Delivery' service....more

JD.com Investor RelationsMay 16, 2024

JD.com Announces First Quarter 2024 Results

JD.com reported its first-quarter 2024 financial results, showcasing a 7.0% increase in net revenues to RMB260.0 billion (US$36.0 billion). Net service revenues grew by 8.8%. The company emphasized its focus on user experience, price competitiveness, and supply chain efficiencies, leading to improved profitability....more

JD.com Investor RelationsMarch 6, 2024

JD.com Announces Fourth Quarter and Full Year 2023 Results and Annual Cash Dividend and Share Repurchase Program

JD.com reported its Q4 and full-year 2023 financial results, indicating steady growth. The company also announced an annual cash dividend policy and a new share repurchase program, signaling confidence in its long-term prospects and commitment to shareholder returns....more

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