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JD.com (Jingdong) is a leading supply chain-based technology and service provider headquartered in Beijing, China. It offers a vast selection of products across every major category, delivered through its advanced nationwide logistics network, renowned for its speed and reliability. Known for its commitment to authenticity, quality, and customer experience, JD.com has heavily invested in AI, big data, autonomous delivery, and smart logistics to optimize operations and provide innovative services. Beyond its core e-commerce business (JD Retail), JD.com has expanded into diverse sectors including JD Logistics, JD Technology (formerly JD Digits/JD Finance), JD Health, and JD Industrials.
Serves as the central hub for strategic decision-making, technological innovation, e-commerce operations, corporate management, and overall group strategy for all JD.com's business units.
The JD.com headquarters in Beijing is a sprawling, modern campus designed to foster innovation and employee well-being. It features advanced office buildings, extensive green spaces, research and development facilities, multiple canteens offering diverse cuisines, a fitness center, a daycare center, and even employee housing and a small internal 'JD Hotel' for visiting employees. The architecture emphasizes natural light and collaborative workspaces.
JD.com's HQ work culture is characterized by its 'can-do' spirit, rapid pace, and strong emphasis on execution and customer obsession – 'customer-first' is a core value. It's highly competitive yet fosters teamwork, especially in tackling complex technological and logistical challenges. Employees are encouraged to innovate, take ownership, and contribute to the company's high-growth environment.
As the nerve center of one of the world's largest e-commerce and retail infrastructure companies, the Beijing HQ is pivotal. It drives the company's strategic direction, technological innovation (especially in AI, drones, autonomous delivery), and operational excellence across China. It also serves as a showcase for JD.com's technological capabilities and corporate culture to partners, investors, and visitors.
While JD.com's core market is China, it has an expanding global presence. This includes international R&D centers (e.g., Silicon Valley), procurement offices, and logistics operations with warehouses in Europe, the US, and Southeast Asia to support cross-border e-commerce. JD Logistics offers global supply chain solutions. The company also makes strategic investments and forms partnerships worldwide to extend its technological and retail expertise internationally, particularly in Southeast Asia (e.g., Thailand, Indonesia) and Europe.
No. 18 Kechuang 11 Street, Yizhuang Economic and Technological Development Zone, Daxing District
Beijing
Beijing
China
Address: JD.com East China Headquarters, Minhang District, Shanghai, China (representative major office)
To manage and expand JD.com's retail, logistics, and technology operations in Eastern China, ensuring efficient service delivery and tapping into regional market potential and talent.
Address: JD.com South China Headquarters, Nanshan District, Shenzhen, China (representative major office)
To drive technological innovation, manage operations in Southern China, and foster partnerships within the vibrant tech ecosystem of the Greater Bay Area.
Address: JD.com US R&D Center, Silicon Valley, Mountain View, CA, USA
To tap into Silicon Valley's world-leading innovation ecosystem, drive fundamental technological advancements for JD.com's global operations, and explore international market and collaboration opportunities.
Address: JD.com Hong Kong Office, Central, Hong Kong
To support JD.com's international capital market activities, global partnerships, cross-border e-commerce initiatives, and expansion into Southeast Asia and other international markets.
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As of April 2025, JD.COM' leadership includes:
JD.COM has been backed by several prominent investors over the years, including:
The most significant executive change in the past 12-18 months was the appointment of Sandy Ran Xu as CEO of JD.com in May 2023, succeeding Lei Xu. This marked a key leadership transition for the company. Other changes may have occurred at the business group CEO level or senior VP levels.
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JD.com likely utilizes standardized email formats for its employees, common for large corporations. While specific internal structures can vary, typical formats often include combinations of the employee's first name, last name, or initials. For external communication, official company email addresses (@jd.com) are used.
[firstinitial][lastname]@jd.com, [firstname].[lastname]@jd.com
Format
sxu@jd.com (example based on Sandy Xu and [firstinitial][lastname] format)
Example
75%
Success rate
JD.com Corporate Blog • June 19, 2024
JD.com announced that its 2024 618 Grand Promotion set new records for both transaction volume and order numbers. The company highlighted strong performance in categories like home appliances and consumer electronics, attributing success to its low-price strategy and enhanced user experience, including significant growth in its 'JD Instant Delivery' service....more
JD.com Investor Relations • May 16, 2024
JD.com reported its first-quarter 2024 financial results, showcasing a 7.0% increase in net revenues to RMB260.0 billion (US$36.0 billion). Net service revenues grew by 8.8%. The company emphasized its focus on user experience, price competitiveness, and supply chain efficiencies, leading to improved profitability....more
JD.com Investor Relations • March 6, 2024
JD.com reported its Q4 and full-year 2023 financial results, indicating steady growth. The company also announced an annual cash dividend policy and a new share repurchase program, signaling confidence in its long-term prospects and commitment to shareholder returns....more
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