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J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. For over 50 years, the company has been delivering critical industry intelligence on customer interactions with brands and products. J.D. Power is widely recognized for its independent and unbiased customer satisfaction research, particularly its benchmark studies and awards in the automotive, financial services, healthcare, insurance, home, technology, media & telecom, travel & hospitality, and utilities industries. Their insights help businesses improve customer satisfaction, product quality, and overall performance.
Serves as the primary hub for global operations, strategic planning, research and development leadership, and core corporate functions including finance, legal, and human resources.
A modern office facility designed to support a collaborative and data-intensive work environment. Specific architectural highlights are not widely publicized, typical of contemporary corporate offices.
Characterized by a strong emphasis on data integrity, analytical rigor, and delivering actionable insights. Employees often highlight a collaborative atmosphere focused on quality and customer satisfaction.
The Troy headquarters' location is strategically significant due to its proximity to major automotive manufacturers and suppliers, a core industry for J.D. Power's research and benchmarking activities.
J.D. Power operates globally with key offices and operations in North America, Europe, and Asia Pacific. This extensive network allows the company to conduct worldwide market research, data collection, syndicated studies, proprietary research projects, and offer consulting and customer experience advisory services to a diverse range of industries across different geographies.
320 E. Big Beaver Rd.
Troy
MI
USA
Address: 2625 Townsgate Rd, Westlake Village, CA 91361, USA
Supports clients and research initiatives in the Western United States and contributes to global studies, leveraging its historical presence in California.
Address: Unit 2201-2202, 22/F, Ciro's Plaza, No.388 West Nanjing Road, Huangpu District, Shanghai 200003, China
Drives business growth and delivers tailored consumer insights for the dynamic and expanding Asia Pacific market.
Address: The Economist Building, 25 St James's St, London SW1A 1HG, United Kingdom
Facilitates J.D. Power's engagement with European businesses and consumers, providing regional insights and supporting global data collection efforts.
Address: 12 Marina Boulevard, #17-01 Marina Bay Financial Centre Tower 3, Singapore 018982
Provides localized expertise and research capabilities to clients in Southeast Asia, contributing to J.D. Power's comprehensive understanding of global consumer trends.
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As of April 2025, J.D. Power' leadership includes:
J.D. Power has been backed by several prominent investors over the years, including:
J.D. Power periodically adjusts its executive team to align with strategic priorities, particularly in enhancing its data analytics capabilities and digital transformation. Specific high-profile external C-suite hires or departures are not always broadly publicized unless part of major strategic shifts. Most changes involve internal promotions or specialized leadership appointments.
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J.D. Power typically utilizes a standard corporate email format. The most common structure is firstname.lastname@jdpower.com. While variations might exist for specific departments or individuals, this pattern is generally reliable.
firstname.lastname@jdpower.com
Format
john.smith@jdpower.com
Example
90%
Success rate
J.D. Power Press Release • May 7, 2024
The automotive industry is navigating significant challenges on the path to full electric vehicle (EV) adoption, according to the inaugural J.D. Power EV Forward Together Report. The report highlights issues such as charging infrastructure, vehicle affordability, and consumer education as key hurdles....more
J.D. Power Press Release • February 20, 2024
J.D. Power has partnered with Corporate Visions, a leader in science-backed sales, marketing, and customer success training and consulting services. The partnership aims to leverage J.D. Power's deep industry data and customer insights with Corporate Visions' proven B2B selling methodologies to help businesses create more compelling and effective sales conversations....more
PR Newswire • April 30, 2024
Lexus ranks highest among all luxury brands in the J.D. Power 2024 U.S. Automotive Performance, Execution and Layout (APEAL) Study. The study measures owners' emotional attachment and level of excitement with their new vehicle across 37 attributes....more
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