What Does J.D. Power Do?

Total employees1690
HeadquartersTroy
Founded1968

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. For over 50 years, the company has been delivering critical industry intelligence on customer interactions with brands and products. J.D. Power is widely recognized for its independent and unbiased customer satisfaction research, particularly its benchmark studies and awards in the automotive, financial services, healthcare, insurance, home, technology, media & telecom, travel & hospitality, and utilities industries. Their insights help businesses improve customer satisfaction, product quality, and overall performance.

Where Is J.D. Power's Headquarters?

HQ Function

Serves as the primary hub for global operations, strategic planning, research and development leadership, and core corporate functions including finance, legal, and human resources.

Notable Features:

A modern office facility designed to support a collaborative and data-intensive work environment. Specific architectural highlights are not widely publicized, typical of contemporary corporate offices.

Work Culture:

Characterized by a strong emphasis on data integrity, analytical rigor, and delivering actionable insights. Employees often highlight a collaborative atmosphere focused on quality and customer satisfaction.

HQ Significance:

The Troy headquarters' location is strategically significant due to its proximity to major automotive manufacturers and suppliers, a core industry for J.D. Power's research and benchmarking activities.

Values Reflected in HQ: The headquarters likely reflects J.D. Power's core values of independence, integrity, and impact, fostering an environment conducive to meticulous research and insightful analysis.

Location:

J.D. Power operates globally with key offices and operations in North America, Europe, and Asia Pacific. This extensive network allows the company to conduct worldwide market research, data collection, syndicated studies, proprietary research projects, and offer consulting and customer experience advisory services to a diverse range of industries across different geographies.

Street Address:

320 E. Big Beaver Rd.

City:

Troy

State/Province:

MI

Country:

USA

Where Else Does J.D. Power Operate Around the World?

Westlake Village, California, USA

Address: 2625 Townsgate Rd, Westlake Village, CA 91361, USA

Supports clients and research initiatives in the Western United States and contributes to global studies, leveraging its historical presence in California.

Shanghai, China

Address: Unit 2201-2202, 22/F, Ciro's Plaza, No.388 West Nanjing Road, Huangpu District, Shanghai 200003, China

Drives business growth and delivers tailored consumer insights for the dynamic and expanding Asia Pacific market.

London, United Kingdom

Address: The Economist Building, 25 St James's St, London SW1A 1HG, United Kingdom

Facilitates J.D. Power's engagement with European businesses and consumers, providing regional insights and supporting global data collection efforts.

Singapore

Address: 12 Marina Boulevard, #17-01 Marina Bay Financial Centre Tower 3, Singapore 018982

Provides localized expertise and research capabilities to clients in Southeast Asia, contributing to J.D. Power's comprehensive understanding of global consumer trends.

Buying Intent Signals for J.D. Power

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading J.D. Power? Meet the Executive Team

As of April 2025, J.D. Power' leadership includes:

Dave Habiger - President and Chief Executive Officer
Thomas King - President, Data & Analytics Division and Chief Product Officer
Bernardo Rodriguez - Chief Digital and Technology Officer
Doug Betts - President, Global Automotive Division
Joseph A. Neely - Chief Financial Officer
Catherine Gribben - Chief People Officer

Who's Investing in J.D. Power?

J.D. Power has been backed by several prominent investors over the years, including:

Thoma Bravo (Private Equity Firm - Owner)

What Leadership Changes Has J.D. Power Seen Recently?

Hire0
Exits0

J.D. Power periodically adjusts its executive team to align with strategic priorities, particularly in enhancing its data analytics capabilities and digital transformation. Specific high-profile external C-suite hires or departures are not always broadly publicized unless part of major strategic shifts. Most changes involve internal promotions or specialized leadership appointments.

What Technology (Tech Stack) Is Used byJ.D. Power?

Discover the tools J.D. Power uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

J.D. Power Email Formats and Examples

J.D. Power typically utilizes a standard corporate email format. The most common structure is firstname.lastname@jdpower.com. While variations might exist for specific departments or individuals, this pattern is generally reliable.

firstname.lastname@jdpower.com

Format

john.smith@jdpower.com

Example

90%

Success rate

What's the Latest News About J.D. Power?

J.D. Power Press ReleaseMay 7, 2024

J.D. Power News: Automotive Industry Faces a Bumpy Road to Full EV Adoption, According to Inaugural J.D. Power EV Forward Together Report

The automotive industry is navigating significant challenges on the path to full electric vehicle (EV) adoption, according to the inaugural J.D. Power EV Forward Together Report. The report highlights issues such as charging infrastructure, vehicle affordability, and consumer education as key hurdles....more

J.D. Power Press ReleaseFebruary 20, 2024

J.D. Power News: J.D. Power and Corporate Visions Partner to Transform B2B Sales Conversations

J.D. Power has partnered with Corporate Visions, a leader in science-backed sales, marketing, and customer success training and consulting services. The partnership aims to leverage J.D. Power's deep industry data and customer insights with Corporate Visions' proven B2B selling methodologies to help businesses create more compelling and effective sales conversations....more

PR NewswireApril 30, 2024

J.D. Power News: J.D. Power Names Lexus Overall Luxury Brand in 2024 U.S. Automotive Performance, Execution and Layout (APEAL) Study

Lexus ranks highest among all luxury brands in the J.D. Power 2024 U.S. Automotive Performance, Execution and Layout (APEAL) Study. The study measures owners' emotional attachment and level of excitement with their new vehicle across 37 attributes....more

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