What Does Japan Airlines Do?

Total employees3306
HeadquartersTokyo
Founded1951

Japan Airlines (JAL), founded in 1951, is Japan's flag carrier and one of the world's premier airlines. As a member of the Oneworld alliance, JAL operates an extensive network of domestic and international routes, connecting Japan to over 376 airports in 64 countries and regions (including codeshare partners). Renowned for its punctuality, high-quality 'Omotenashi' (Japanese hospitality) service, and commitment to safety, JAL offers a superior travel experience. The airline is continuously investing in modernizing its fleet, enhancing customer service through digital innovation, and promoting sustainability initiatives to reduce its environmental impact.

Where Is Japan Airlines's Headquarters?

HQ Function

The headquarters serves as the primary command center for JAL's global operations, overseeing corporate strategy, finance, marketing, human resources, flight operations management, and executive decision-making.

Notable Features:

The JAL Building is a modern office facility designed for operational efficiency. Its strategic location in Shinagawa provides excellent access to transportation networks, vital for an international airline.

Work Culture:

JAL's headquarters fosters a work culture that blends traditional Japanese corporate values such as discipline, teamwork, and meticulous attention to detail, with a progressive, global mindset. There's a strong emphasis on safety, customer-first principles, and continuous improvement ('kaizen').

HQ Significance:

The headquarters is the heart of JAL's operations, symbolizing its status as Japan's leading airline and facilitating the coordination of its extensive domestic and international network.

Values Reflected in HQ: The headquarters' organization and operations reflect JAL's core values of safety, punctuality, exceptional service, and efficiency, projecting an image of a reliable and world-class airline.

Location:

Japan Airlines maintains a significant global presence, operating passenger and cargo services to major cities across Asia, North America, Europe, and Oceania. Its functions are supported globally through a network of regional offices responsible for sales, marketing, customer service, and airport operations. JAL's participation in the Oneworld alliance further extends its reach, offering customers access to a vast network of destinations and services worldwide. The airline also has international maintenance bases and partnerships to support its global flight operations.

Street Address:

JAL Building, 2-4-11 Higashi-Shinagawa, Shinagawa-ku

City:

Tokyo

State/Province:

Tokyo

Country:

Japan

Where Else Does Japan Airlines Operate Around the World?

Narita, Chiba Prefecture, Japan

Address: Narita International Airport (NRT), Narita-shi, Chiba 282-8611, Japan

Serves as JAL's primary international gateway from the Greater Tokyo Area, facilitating extensive connections between Japan and destinations worldwide.

Osaka, Osaka Prefecture, Japan

Address: Kansai International Airport (KIX), 1 Senshukukokita, Izumisano-shi, Osaka 549-8585, Japan

Provides vital air links for the Kansai region, catering to business and leisure travel, and supporting JAL's comprehensive domestic network and select international routes.

London, United Kingdom

Address: 3rd Floor, Standon House, 21 Mansell Street, London, E1 8AA, UK

Supports JAL's commercial activities and operations connecting Europe with Japan, fostering business development and customer engagement across the EMEA region.

Buying Intent Signals for Japan Airlines

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Japan Airlines? Meet the Executive Team

As of April 2025, Japan Airlines' leadership includes:

Mitsuko Tottori - Representative Director, President
Yuji Akasaka - Representative Director, Chairman
Hideki Oshima - Director, Senior Managing Executive Officer, Chief Financial Officer (CFO)
Ross Leggett - Managing Executive Officer, Senior Vice President - Route Marketing, International Relations and Alliances
Ryohei Nakano - Managing Executive Officer, Chief Digital Officer (CDO)

Who's Investing in Japan Airlines?

Japan Airlines has been backed by several prominent investors over the years, including:

The Master Trust Bank of Japan, Ltd. (Trust Account)
Custody Bank of Japan, Ltd. (Trust Account)
State Street Bank West Client - Treaty 505234
JP MORGAN CHASE BANK 385781
Financial institutions and individual shareholders (as a publicly traded company on the Tokyo Stock Exchange)

What Leadership Changes Has Japan Airlines Seen Recently?

Hire1
Exits0

The most significant executive change at Japan Airlines in the past year was the appointment of Mitsuko Tottori as President, effective April 2024. She succeeded Yuji Akasaka, who transitioned to the role of Chairman. This marks a historic leadership change for the airline.

New Appointments:

Mitsuko Tottori, Mitsuko Tottori appointed as new President of Japan Airlines, succeeding Yuji Akasaka. This is a significant leadership appointment for the company.

What Technology (Tech Stack) Is Used byJapan Airlines?

Discover the tools Japan Airlines uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Japan Airlines Email Formats and Examples

Japan Airlines (JAL) likely utilizes standardized email formats for its corporate communications. While exact internal structures can vary, common patterns usually involve combinations of employee names and the official company domain, 'jal.com' or 'jal.co.jp'.

Common formats are typically [firstname].[lastname]@jal.com or [f].[lastname]@jal.com. For example, `taro.yamada@jal.com` or `t.yamada@jal.com`.

Format

jiro.suzuki@jal.com

Example

70%

Success rate

What's the Latest News About Japan Airlines?

JAL Press ReleaseMay 2, 2024

Japan Airlines Reports Strong Recovery in FY2023 Financial Results

Japan Airlines announced its financial results for Fiscal Year 2023 (ending March 31, 2024), showcasing a significant recovery in passenger demand and profitability. The airline highlighted increased international travel and strong domestic performance contributing to the positive outcome....more

Multiple news outlets (e.g., Reuters, Nikkei Asia)April 1, 2024

Japan Airlines Appoints Mitsuko Tottori as First Female President

Mitsuko Tottori officially assumed the role of President of Japan Airlines, succeeding Yuji Akasaka who became Chairman. Tottori's appointment is historic as she is the first woman and first former cabin attendant to lead the airline....more

JAL Press ReleaseMarch 28, 2024

Japan Airlines to Introduce New Boeing 787-9 International Configuration

Japan Airlines announced plans to introduce a new cabin configuration for its Boeing 787-9 aircraft on international routes. The redesigned cabins will feature enhanced seating across all classes, aiming to improve passenger comfort and experience from late 2024 onwards....more

JAL Press ReleaseJanuary 16, 2024

JAL Group Sets Goal to Raise Percentage of Sustainable Aviation Fuel (SAF) to 10% of Total Fuel Consumption by FY2030

Japan Airlines Group announced a new target to increase its use of Sustainable Aviation Fuel (SAF) to 10% of its total fuel consumption by fiscal year 2030, as part of its commitment to achieving net-zero CO2 emissions by 2050....more

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