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Japan Airlines (JAL), founded in 1951, is Japan's flag carrier and one of the world's premier airlines. As a member of the Oneworld alliance, JAL operates an extensive network of domestic and international routes, connecting Japan to over 376 airports in 64 countries and regions (including codeshare partners). Renowned for its punctuality, high-quality 'Omotenashi' (Japanese hospitality) service, and commitment to safety, JAL offers a superior travel experience. The airline is continuously investing in modernizing its fleet, enhancing customer service through digital innovation, and promoting sustainability initiatives to reduce its environmental impact.
The headquarters serves as the primary command center for JAL's global operations, overseeing corporate strategy, finance, marketing, human resources, flight operations management, and executive decision-making.
The JAL Building is a modern office facility designed for operational efficiency. Its strategic location in Shinagawa provides excellent access to transportation networks, vital for an international airline.
JAL's headquarters fosters a work culture that blends traditional Japanese corporate values such as discipline, teamwork, and meticulous attention to detail, with a progressive, global mindset. There's a strong emphasis on safety, customer-first principles, and continuous improvement ('kaizen').
The headquarters is the heart of JAL's operations, symbolizing its status as Japan's leading airline and facilitating the coordination of its extensive domestic and international network.
Japan Airlines maintains a significant global presence, operating passenger and cargo services to major cities across Asia, North America, Europe, and Oceania. Its functions are supported globally through a network of regional offices responsible for sales, marketing, customer service, and airport operations. JAL's participation in the Oneworld alliance further extends its reach, offering customers access to a vast network of destinations and services worldwide. The airline also has international maintenance bases and partnerships to support its global flight operations.
JAL Building, 2-4-11 Higashi-Shinagawa, Shinagawa-ku
Tokyo
Tokyo
Japan
Address: Narita International Airport (NRT), Narita-shi, Chiba 282-8611, Japan
Serves as JAL's primary international gateway from the Greater Tokyo Area, facilitating extensive connections between Japan and destinations worldwide.
Address: Kansai International Airport (KIX), 1 Senshukukokita, Izumisano-shi, Osaka 549-8585, Japan
Provides vital air links for the Kansai region, catering to business and leisure travel, and supporting JAL's comprehensive domestic network and select international routes.
Address: 3rd Floor, Standon House, 21 Mansell Street, London, E1 8AA, UK
Supports JAL's commercial activities and operations connecting Europe with Japan, fostering business development and customer engagement across the EMEA region.
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As of April 2025, Japan Airlines' leadership includes:
Japan Airlines has been backed by several prominent investors over the years, including:
The most significant executive change at Japan Airlines in the past year was the appointment of Mitsuko Tottori as President, effective April 2024. She succeeded Yuji Akasaka, who transitioned to the role of Chairman. This marks a historic leadership change for the airline.
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Japan Airlines (JAL) likely utilizes standardized email formats for its corporate communications. While exact internal structures can vary, common patterns usually involve combinations of employee names and the official company domain, 'jal.com' or 'jal.co.jp'.
Common formats are typically [firstname].[lastname]@jal.com or [f].[lastname]@jal.com. For example, `taro.yamada@jal.com` or `t.yamada@jal.com`.
Format
jiro.suzuki@jal.com
Example
70%
Success rate
JAL Press Release • May 2, 2024
Japan Airlines announced its financial results for Fiscal Year 2023 (ending March 31, 2024), showcasing a significant recovery in passenger demand and profitability. The airline highlighted increased international travel and strong domestic performance contributing to the positive outcome....more
Multiple news outlets (e.g., Reuters, Nikkei Asia) • April 1, 2024
Mitsuko Tottori officially assumed the role of President of Japan Airlines, succeeding Yuji Akasaka who became Chairman. Tottori's appointment is historic as she is the first woman and first former cabin attendant to lead the airline....more
JAL Press Release • March 28, 2024
Japan Airlines announced plans to introduce a new cabin configuration for its Boeing 787-9 aircraft on international routes. The redesigned cabins will feature enhanced seating across all classes, aiming to improve passenger comfort and experience from late 2024 onwards....more
JAL Press Release • January 16, 2024
Japan Airlines Group announced a new target to increase its use of Sustainable Aviation Fuel (SAF) to 10% of its total fuel consumption by fiscal year 2030, as part of its commitment to achieving net-zero CO2 emissions by 2050....more
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