Jackson Energy Authority (JEA) is a multi-utility service provider for the city of Jackson, Tennessee, and parts of Madison County. Established in 1957 by a private act of the Tennessee State Legislature, JEA is municipally owned and provides electric, natural gas, water, wastewater, and broadband (fiber optic) services. It is committed to delivering reliable, safe, and affordable utilities to its residential, commercial, and industrial customers, while also focusing on community development and technological advancement, particularly through its JEA EPlus Broadband division.
The headquarters serves as the central hub for all administrative functions, customer service operations, engineering, strategic planning, and management of JEA's diverse utility services.
Modern administrative building with customer service walk-in center, operational dispatch, and facilities supporting its multiple utility divisions. The campus likely includes advanced control rooms for utility management.
As a public utility, the work culture likely emphasizes reliability, safety, customer service, community engagement, and technical proficiency. Employees are often long-tenured and dedicated to serving the local community.
The headquarters is crucial for the coordinated delivery of essential services to the Jackson community, ensuring operational efficiency, responsive customer support, and strategic growth for the region.
Jackson Energy Authority is a regional utility provider. Its operations are focused exclusively on serving Jackson, Tennessee, and the surrounding areas within Madison County. It does not have a national or international presence.
351 Dr. F.E. Wright Drive
Jackson
TN
USA
Address: Various operational facilities and substations throughout Jackson and Madison County service area (e.g., water treatment plants, electrical substations, gas regulator stations). Specific addresses are numerous and role-dependent.
To ensure the reliable distribution, maintenance, and operational integrity of electric, gas, water, wastewater, and broadband infrastructure across JEA's service territory.
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As of April 2025, Jackson Energy Authority' leadership includes:
Jackson Energy Authority has been backed by several prominent investors over the years, including:
Publicly available information does not indicate significant executive hires or departures at Jackson Energy Authority in the last 12 months. The leadership team appears stable.
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Jackson Energy Authority commonly uses the email format combining the first initial of the employee's first name with their full last name, followed by '@jaxenergy.com'. Variations might exist for common names or specific departments.
[firstinitial][lastname]@jaxenergy.com
Format
jferrell@jaxenergy.com
Example
90%
Success rate
WNBJ NBC 39 • January 12, 2024
With forecasts predicting freezing temperatures, Jackson Energy Authority is providing customers with advice on how to prepare their homes and businesses to prevent frozen pipes and conserve energy during the cold snap....more
Jackson Chamber, TN • November 1, 2023
Jackson Energy Authority’s EPlus Broadband has been awarded a $1.1 million grant from the Tennessee Valley Authority to help expand fiber internet access to unserved areas in Madison County, furthering their commitment to bridging the digital divide....more
WBBJ-TV ABC 7 • May 17, 2023
Jackson Energy Authority (JEA) held a ribbon-cutting ceremony for its new downtown electrical substation. This facility is designed to enhance power reliability and capacity for the downtown Jackson area, supporting current needs and accommodating future growth....more
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