HQ Function

Served as a principal executive office, overseeing North American operations, sales, marketing, and strategic partnerships prior to its acquisition by Uniphore.

Notable Features:

Located in a suburban business park, typical of technology companies, offering modern office amenities conducive to software development and business operations.

Work Culture:

Historically fostered a culture of innovation in customer service technology, collaboration, and a strong focus on solving complex client challenges through automation and agent assistance.

HQ Significance:

Represented Jacada's key operational hub in North America, a critical market for customer experience solutions. Its Atlanta-area location provided access to a rich talent pool and a vibrant business ecosystem.

Values Reflected in HQ: The choice of a functional, modern office in a tech-accessible area likely reflected values of practicality, focus on technology, and accessibility for clients and employees.

Location:

Historically, Jacada operated with a global reach, serving clients across North America, Europe, and other regions. Its solutions and expertise, now part of Uniphore, are leveraged globally to support enterprises in automating customer interactions, improving contact center efficiency, and enhancing customer experience across various industries worldwide. This includes global sales, solution deployment, and support functions integrated within Uniphore's global operations.

Street Address:

11555 Medlock Bridge Rd, Suite 150

City:

Johns Creek

State/Province:

GA

Country:

USA