Itsu is a British-based food chain specializing in Asian-inspired, healthy, and convenient meals. Founded in 1997 by Julian Metcalfe, co-founder of Pret A Manger, Itsu offers a menu featuring sushi, salads, hot noodle dishes, gyoza, and bao buns. The company emphasizes fresh ingredients, low-calorie options, and quick service, catering to health-conscious consumers in busy urban environments. Itsu operates numerous restaurants across the UK and has expanded internationally, including into the US and Europe, and also offers a grocery retail line of its products marketed under the 'Itsu [grocery]' brand.
Central management, strategic planning, product development (including test kitchens), marketing, human resources, finance, and operational oversight for Itsu's restaurant and retail businesses.
A modern office space designed to foster collaboration and innovation, likely incorporating elements of Japanese design and a focus on well-being, reflecting the brand's ethos. It may include state-of-the-art test kitchens for culinary development.
Characterized by a fast-paced, dynamic environment, with a strong emphasis on teamwork, quality, and customer satisfaction. The culture encourages innovation in food and service, driven by a passion for healthy, Asian-inspired cuisine.
The headquarters is pivotal for maintaining brand consistency, driving innovation across its menu and service model, and orchestrating Itsu's national and international expansion strategies.
itsu-cp, operating as Itsu, maintains a global presence primarily through its restaurant network in the United Kingdom, United States (New York City), France, and Belgium. Globally supported functions include international supply chain management for specialized ingredients, brand marketing and localization for diverse markets, operational standards for company-owned and franchise stores, and the international distribution of its 'Itsu [grocery]' retail product line found in supermarkets.
1st Floor, 163 Eversholt Street
London
England
United Kingdom
Address: 287 Park Avenue South, New York, NY 10010, USA (US Operations Office)
To spearhead Itsu's growth in the competitive U.S. fast-casual dining sector, adapting its offerings and operations to American consumer preferences while maintaining core brand values.
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As of April 2025, itsu' leadership includes:
itsu has been backed by several prominent investors over the years, including:
itsu-cp (Itsu) has experienced significant leadership transitions over the past 12 months, including the appointment of a new CEO and a new CFO, setting the stage for future growth and strategic development.
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The most common email format used by Itsu for its employees is the [first_name].[last_name]@itsu.com pattern. This structure is widely adopted for professional communication within the company.
firstname.lastname@itsu.com
Format
jane.doe@itsu.com
Example
90%
Success rate
The Caterer • November 1, 2023
Itsu announced the appointment of Spencer Craig, founder of healthy food-to-go chain Pure, as its new Chief Executive Officer. Craig took over from Ganan Kanagathurai and is tasked with leading Itsu's next phase of development and expansion....more
Propel Hospitality • December 12, 2023
Itsu strengthened its leadership team by appointing Adriano Cattaneo as its new Chief Financial Officer. Cattaneo, who previously served as UK & Ireland finance director at Costa Coffee, is expected to enhance Itsu's financial strategy....more
The Grocer • February 7, 2024
Itsu reported strong sales growth, exceeding £170 million in its latest financial year, driven by UK restaurant performance and its burgeoning grocery business. The company continues to focus on international expansion, particularly in Europe and the US....more
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