What Does IT Glue Do?

Total employees41
HeadquartersVancouver
Founded2013

IT Glue is an award-winning, SOC 2 compliant IT documentation platform designed to help Managed Service Providers (MSPs) and internal IT departments centralize and standardize their critical operational information. By providing a structured and easily accessible repository for passwords, configurations, processes, and asset details, IT Glue empowers IT professionals to improve efficiency, reduce resolution times, ensure consistency, and enhance overall service delivery. Acquired by Kaseya in 2018, IT Glue is a core component of Kaseya's IT Complete platform, integrating with a wide range of IT management tools to streamline workflows for thousands of businesses globally.

Where Is IT Glue's Headquarters?

HQ Function

Serves as a key research and development (R&D) center, product management, and operations hub for the IT Glue platform. It houses engineering, support, and product teams dedicated to enhancing and maintaining the IT Glue solution.

Notable Features:

Modern office space designed to foster collaboration and innovation, located in downtown Vancouver's tech corridor. Kaseya has invested in expanding this office to support its growth as a key engineering hub.

Work Culture:

The work culture at the IT Glue office within Kaseya is characterized by innovation, collaboration, and a strong focus on customer success. It's a fast-paced environment typical of a leading tech company, encouraging continuous learning and agile development practices.

HQ Significance:

The Vancouver office is significant as the birthplace of IT Glue and continues to be the core development center for the platform, driving its innovation and evolution. It represents a major talent pool for Kaseya's engineering efforts, particularly in IT documentation.

Values Reflected in HQ: The office environment and operations reflect values of efficiency, security, collaboration, and innovation, which are central to the IT Glue product itself.

Location:

As a Kaseya company, IT Glue benefits from Kaseya's extensive global presence. Kaseya operates numerous offices and has a vast partner network worldwide, enabling IT Glue to support its global customer base of MSPs and IT departments effectively. This includes providing localized sales, 24/7 customer support in multiple languages, and region-specific resources and training. Key functions supported globally include sales, technical support, customer success, product development collaborations, and marketing.

Street Address:

Suite 1200, 401 West Georgia Street

City:

Vancouver

State/Province:

British Columbia

Country:

Canada

Where Else Does IT Glue Operate Around the World?

Miami, Florida, USA

Address: 701 Brickell Ave, Suite 400, Miami, FL 33131

Primary hub for North American and Latin American operations, corporate leadership, and global strategic initiatives.

Dublin, Ireland

Address: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin 2

Central point for EMEA sales, customer support, and business development, tailoring Kaseya's offerings to the European market.

Sydney, NSW, Australia

Address: Level 10, 1 Pacific Highway, North Sydney, NSW 2060

Key hub for serving the growing APAC market, providing localized support and understanding regional IT service needs.

Buying Intent Signals for IT Glue

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading IT Glue? Meet the Executive Team

As of April 2025, IT Glue' leadership includes:

Fred Voccola - Chief Executive Officer, Kaseya
Nadir Merchant - SVP, Product Management - IT Documentation & Automation, Kaseya (Former GM of IT Glue)
Joe Smolarski - Chief Operating Officer, Kaseya
Kathy Wagner - Chief Financial Officer, Kaseya

Who's Investing in IT Glue?

IT Glue has been backed by several prominent investors over the years, including:

TPG Capital
Insight Partners
Temasek
Sixth Street

What Leadership Changes Has IT Glue Seen Recently?

Hire0
Exits0

No specific high-profile executive hires or exits directly and solely tied to the IT Glue product line have been publicly announced in the last 12 months. Leadership for IT Glue operates under the broader Kaseya executive team structure, which has remained relatively stable. Major Kaseya-level appointments or departures would be announced through Kaseya's official channels.

What Technology (Tech Stack) Is Used byIT Glue?

Discover the tools IT Glue uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

IT Glue Email Formats and Examples

IT Glue, as part of Kaseya, primarily uses email formats common in professional organizations. While direct employees of the IT Glue division might still use @itglue.com addresses, communication may also come from @kaseya.com addresses, especially from corporate or sales roles.

[first_initial][last]@itglue.com or [first].[last]@kaseya.com

Format

jdoe@itglue.com

Example

85%

Success rate

What's the Latest News About IT Glue?

Kaseya Press ReleaseOctober 2, 2023

Kaseya Unveils IT Complete 2.0, Supercharging Technician Efficiency and Ushering in the Next Era of IT and Security Management

Kaseya announced major advancements across its IT Complete platform, including updates to IT Glue. New features for IT Glue highlighted included Flexible Assets, allowing for more customization in documentation to better suit diverse IT environments....more

Kaseya Press ReleaseJune 26, 2023

Kaseya Announces Major Advancements to IT Glue at Kaseya DattoCon Europe

At Kaseya DattoCon Europe, Kaseya revealed significant updates to IT Glue, focusing on enhancing security, automation, and user experience. These included new PSA and RMM integrations, improved credential management, and features aimed at streamlining daily operations for MSPs....more

ChannelE2EMay 8, 2024

KaseyaGPT: AI Tools for MSPs Details and Analysis at Kaseya Connect Global 2024

Kaseya announced KaseyaGPT, a suite of AI-powered tools integrated across its IT Complete platform. This includes AI capabilities being incorporated into IT Glue to assist with documentation creation, search, and analysis, aiming to further boost technician productivity and efficiency....more

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