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IT Glue is an award-winning, SOC 2 compliant IT documentation platform designed to help Managed Service Providers (MSPs) and internal IT departments centralize and standardize their critical operational information. By providing a structured and easily accessible repository for passwords, configurations, processes, and asset details, IT Glue empowers IT professionals to improve efficiency, reduce resolution times, ensure consistency, and enhance overall service delivery. Acquired by Kaseya in 2018, IT Glue is a core component of Kaseya's IT Complete platform, integrating with a wide range of IT management tools to streamline workflows for thousands of businesses globally.
Serves as a key research and development (R&D) center, product management, and operations hub for the IT Glue platform. It houses engineering, support, and product teams dedicated to enhancing and maintaining the IT Glue solution.
Modern office space designed to foster collaboration and innovation, located in downtown Vancouver's tech corridor. Kaseya has invested in expanding this office to support its growth as a key engineering hub.
The work culture at the IT Glue office within Kaseya is characterized by innovation, collaboration, and a strong focus on customer success. It's a fast-paced environment typical of a leading tech company, encouraging continuous learning and agile development practices.
The Vancouver office is significant as the birthplace of IT Glue and continues to be the core development center for the platform, driving its innovation and evolution. It represents a major talent pool for Kaseya's engineering efforts, particularly in IT documentation.
As a Kaseya company, IT Glue benefits from Kaseya's extensive global presence. Kaseya operates numerous offices and has a vast partner network worldwide, enabling IT Glue to support its global customer base of MSPs and IT departments effectively. This includes providing localized sales, 24/7 customer support in multiple languages, and region-specific resources and training. Key functions supported globally include sales, technical support, customer success, product development collaborations, and marketing.
Suite 1200, 401 West Georgia Street
Vancouver
British Columbia
Canada
Address: 701 Brickell Ave, Suite 400, Miami, FL 33131
Primary hub for North American and Latin American operations, corporate leadership, and global strategic initiatives.
Address: Charlemont Exchange, Charlemont St, Saint Kevin's, Dublin 2
Central point for EMEA sales, customer support, and business development, tailoring Kaseya's offerings to the European market.
Address: Level 10, 1 Pacific Highway, North Sydney, NSW 2060
Key hub for serving the growing APAC market, providing localized support and understanding regional IT service needs.
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As of April 2025, IT Glue' leadership includes:
IT Glue has been backed by several prominent investors over the years, including:
No specific high-profile executive hires or exits directly and solely tied to the IT Glue product line have been publicly announced in the last 12 months. Leadership for IT Glue operates under the broader Kaseya executive team structure, which has remained relatively stable. Major Kaseya-level appointments or departures would be announced through Kaseya's official channels.
Discover the tools IT Glue uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
IT Glue, as part of Kaseya, primarily uses email formats common in professional organizations. While direct employees of the IT Glue division might still use @itglue.com addresses, communication may also come from @kaseya.com addresses, especially from corporate or sales roles.
[first_initial][last]@itglue.com or [first].[last]@kaseya.com
Format
jdoe@itglue.com
Example
85%
Success rate
Kaseya Press Release • October 2, 2023
Kaseya announced major advancements across its IT Complete platform, including updates to IT Glue. New features for IT Glue highlighted included Flexible Assets, allowing for more customization in documentation to better suit diverse IT environments....more
Kaseya Press Release • June 26, 2023
At Kaseya DattoCon Europe, Kaseya revealed significant updates to IT Glue, focusing on enhancing security, automation, and user experience. These included new PSA and RMM integrations, improved credential management, and features aimed at streamlining daily operations for MSPs....more
ChannelE2E • May 8, 2024
Kaseya announced KaseyaGPT, a suite of AI-powered tools integrated across its IT Complete platform. This includes AI capabilities being incorporated into IT Glue to assist with documentation creation, search, and analysis, aiming to further boost technician productivity and efficiency....more
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