What Does iQor Do?

Total employees23334
HeadquartersSt. Petersburg
Founded1998

iQor is a global managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions. With a focus on creating amazing customer experiences, iQor offers a comprehensive suite of services including customer care, technical support, accounts receivable management, and data-driven analytics. The company serves diverse industries such as telecommunications, retail, technology, healthcare, and finance, leveraging its global footprint and a large, skilled workforce to deliver value and operational excellence to its clients.

Where Is iQor's Headquarters?

HQ Function

Serves as the central hub for iQor's global operations, strategic planning, corporate governance, finance, human resources, legal, IT, and executive leadership.

Notable Features:

Modern office building within a corporate park, designed to facilitate collaboration and equipped with advanced technology infrastructure to support its global network.

Work Culture:

The HQ fosters a dynamic and results-oriented work culture centered on iQor's 'Q-Values' (Quality, Integrity, Performance, Innovation, and Open Communication). There is an emphasis on employee development, teamwork, and delivering exceptional customer experiences.

HQ Significance:

The St. Petersburg headquarters is crucial for steering iQor's worldwide service delivery strategy, innovating customer solutions, managing its extensive global workforce, and ensuring corporate compliance and financial oversight.

Values Reflected in HQ: The headquarters' operations reflect iQor's commitment to operational excellence, technological integration, global connectivity, and a people-centric approach to business.

Location:

iQor maintains a significant global presence with strategically located contact centers and operational hubs across North America (USA, Canada, Mexico), Latin America (Trinidad and Tobago, Colombia), Europe (Poland, United Kingdom), and Asia (Philippines, India). This expansive network allows iQor to provide multilingual customer care, technical support, revenue generation services, customer retention programs, and advanced data analytics to a diverse international client base across various industries.

Street Address:

Two Concourse Way

City:

St. Petersburg

State/Province:

Florida

Country:

USA

Where Else Does iQor Operate Around the World?

Clark Freeport Zone, Pampanga, Philippines

Address: Berthaphil Compound III, Jose Abad Santos Avenue, Clark Freeport Zone, Pampanga, Philippines

Strategically utilizes the Philippines' large, English-proficient talent pool and favorable BPO environment to offer high-quality, cost-effective services to North American and Asia-Pacific markets.

Noida, Uttar Pradesh, India

Address: Plot No. 20 & 21, Sector 135, Noida, Uttar Pradesh, India (Representative address for a major iQor India site)

Leverages India's vast IT and customer service talent, along with its robust infrastructure, to support global service delivery and technology-driven solutions.

Trinidad and Tobago

Address: Tamana InTech Park, Wallerfield, Trinidad (Representative address for a major iQor Trinidad site)

Serves North American clients by offering close proximity, cultural affinity, and a skilled workforce for diverse customer interaction needs.

Buying Intent Signals for iQor

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading iQor? Meet the Executive Team

As of April 2025, iQor' leadership includes:

Chris Crowley - President and Chief Executive Officer
Prabhdeep Singh - Chief Operating Officer
John G. Quigley - Chief Financial Officer
David Kaminsky - Chief People Officer
Fleurette Vincent - Chief Legal Officer & General Counsel
Martin LePera - Chief Information Officer

Who's Investing in iQor?

iQor has been backed by several prominent investors over the years, including:

Affiliates of The Chatterjee Group (TCG)
Affiliates of Starr Insurance Companies
Consortium of Lenders & Management Team

What Leadership Changes Has iQor Seen Recently?

Hire1
Exits1

The most prominent executive leadership change at iQor in the past year was the appointment of Chris Crowley as President and CEO, succeeding Gary Praznik.

Departures

Gary Praznik, Gary Praznik transitioned from his role as President and CEO of iQor.

New Appointments:

Chris Crowley, Chris Crowley was appointed as the new President and CEO of iQor, bringing extensive experience in the BPO industry.

What Technology (Tech Stack) Is Used byiQor?

Discover the tools iQor uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

iQor Email Formats and Examples

iQor commonly utilizes standardized email formats for its employees. The most prevalent format is [first].[last]@iqor.com. Less frequently, [first_initial][last]@iqor.com might be used, though the former is more standard for corporate communication.

[first].[last]@iqor.com

Format

jane.doe@iqor.com

Example

85%

Success rate

What's the Latest News About iQor?

iQor Press ReleaseAugust 1, 2023

iQor Appoints Chris Crowley as New President and Chief Executive Officer

iQor announced that its Board of Directors has appointed Chris Crowley as President and Chief Executive Officer, effective August 1, 2023. Mr. Crowley succeeds former CEO Gary Praznik, who will support Mr. Crowley through a transition period....more

PR Newswire / iQor NewsMarch 28, 2023

iQor Earns Frost & Sullivan’s 2023 Best Practices Award for Its Unwavering Commitment to Delivering Exceptional CX and Digital Transformation

iQor has been recognized by Frost & Sullivan with the 2023 Customer Value Leadership Award in the North American contact center outsourcing industry. The award highlights iQor's dedication to creating irresistible customer experiences through its digitally-enabled services and strong agent performance....more

iQor NewsOctober 25, 2023

iQor Wins 2023 Best Call Center Award and Best Customer Service Award From the Malaysian Business Review

iQor announced it has received two awards from the Malaysian Business Review: the 2023 Best Call Center Award and the 2023 Best Customer Service Award. These accolades recognize iQor's excellence in providing superior customer experiences in Malaysia....more

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