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The Institute on Aging (IOA) is a prominent non-profit organization based in San Francisco, California, committed to helping older adults and adults with disabilities live with dignity and independence. For over 35 years, IOA has provided innovative programs and services that address health, social, and emotional needs. Key offerings include the Program of All-Inclusive Care for the Elderly (PACE), the 24-hour Friendship Line for lonely and isolated seniors, home care, care management, counseling, and community education. IOA's mission is to enhance the quality of life for adults as they age by enabling them to maintain their health, well-being, independence, and participation in the community. They serve thousands of individuals and their families annually, focusing on a person-centered approach to care.
Serves as the main administrative hub, a primary site for client services including an On Lok PACE Center, coordination of community programs, and a center for training and innovation in aging care.
Integrated On Lok PACE (Program of All-Inclusive Care for the Elderly) center providing comprehensive medical and social services. Accessible facilities designed to cater to the needs of older adults and individuals with disabilities. Community spaces for programs and events.
Mission-driven and compassionate, with a strong emphasis on collaboration, client advocacy, and respect. Employees are dedicated to improving the lives of seniors and adults with disabilities, fostering an environment of support and innovation.
The headquarters is central to IOA's operations in the San Francisco Bay Area, directly delivering vital services and coordinating a wide network of care. It represents a cornerstone of support for the local aging community.
Institute on Aging primarily focuses its direct services and programs within the San Francisco Bay Area. Its comprehensive model of care, particularly programs like the Friendship Line (which receives calls from across the country and Canada) and its expertise in aging services, contribute to best practices that may influence organizations nationally and internationally. However, its physical service delivery infrastructure is concentrated in San Francisco.
3575 Geary Boulevard
San Francisco
CA
USA
Address: 2700 Clement St, San Francisco, CA 94121
To offer localized and accessible PACE services and enrichment programs primarily to older adults residing in the Richmond District and nearby San Francisco neighborhoods, supporting their ability to continue living independently in the community.
Address: 225 30th St, 3rd Floor, San Francisco, CA 94131
To serve eligible seniors in the southern parts of San Francisco, providing convenient access to the comprehensive benefits of the PACE program in a familiar community setting.
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As of April 2025, Institute on Aging' leadership includes:
Institute on Aging has been backed by several prominent investors over the years, including:
In the past year, Institute on Aging appointed a new Chief Operating Officer. The President and CEO role had a transition just prior to this 12-month window.
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The most common email format used by Institute on Aging appears to be the first initial followed by the last name.
[first_initial][lastname]@ioaging.org
Format
jdoe@ioaging.org
Example
75%
Success rate
Institute on Aging Blog • April 24, 2024
An update regarding the funding status for Friendship Line California, highlighting its importance and ongoing efforts to secure continued support for this vital service....more
Institute on Aging Blog • February 1, 2024
Institute on Aging announced its new strategic plan, outlining key priorities and initiatives to further its mission of supporting older adults and adults with disabilities in the coming years....more
Institute on Aging Press Release • December 20, 2022
Institute on Aging (IOA) announced that its Board of Directors has appointed Tom Randlev as President and Chief Executive Officer, effective January 2023. (Note: This is slightly older than 12 months but a key leadership change)....more
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