Infosys BPM, the business process management subsidiary of Infosys (NSE, BSE, NYSE: INFY), was established in April 2002. Infosys BPM provides end-to-end transformative Digital BPM services and solutions. It empowers global enterprises to drive operational excellence, customer delight, and competitive advantage by leveraging intelligent automation, artificial intelligence, analytics, and a design-thinking-led approach. Partnering with clients across diverse industries like financial services, healthcare, retail, and manufacturing, Infosys BPM co-creates innovative solutions to reimagine business processes, enhance efficiency, and achieve superior business outcomes. Their comprehensive suite of services spans customer service, finance and accounting, human resources, sales and fulfillment, and industry-specific operations.
Serves as the primary strategic and operational hub for Infosys BPM's global activities, including executive leadership, corporate governance, innovation centers, and oversight of global service delivery.
Located within the expansive Infosys Bengaluru campus, renowned for its sustainable architecture, state-of-the-art infrastructure, lush green spaces, and comprehensive employee amenities including advanced training facilities, food courts, and recreational zones.
The work culture at the Bengaluru headquarters fosters innovation, continuous learning, collaboration, and a strong client-centric focus. It's a dynamic environment promoting diversity, inclusion, and providing opportunities for professional growth on global projects.
The Bengaluru HQ is pivotal as it anchors Infosys BPM's global strategy, drives technological innovation in BPM, and leverages India's vast IT talent pool. Its location in India's Silicon Valley is crucial for staying at the forefront of technological advancements and best practices.
Infosys BPM boasts a significant global footprint with over 42 delivery centers spanning Asia, Americas, Europe, and Australia. This extensive network enables the company to offer 'follow-the-sun' support and services in more than 25 languages. Globally, Infosys BPM supports a multitude of functions including customer experience transformation, finance and accounting, human resources outsourcing, legal process management, procurement and supply chain optimization, data analytics, intelligent automation, and bespoke industry-specific process solutions. Their 'Global Hybrid Delivery Model' strategically combines onshore, nearshore, and offshore resources to deliver optimal value, agility, and resilience to clients worldwide.
Plot No. 44 & 97A, Infosys Limited, Electronics City, Hosur Road
Bengaluru
Karnataka
India
Address: Infosys BPM Poland Sp. z o.o., Pomorska 106A, 91-402 Łódź, Poland
Serves as a strategic hub for Infosys BPM in Europe, providing access to a skilled multilingual talent pool, ensuring GDPR compliance, and facilitating closer collaboration with European clients.
Address: 3200 E Renner Rd, Richardson, TX 75082, USA (Infosys Campus)
Strengthens Infosys BPM's presence in the North American market, offering onshore and nearshore capabilities, fostering client partnerships, and tapping into local tech talent.
Address: Plot No. 1, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057, India (Infosys Campus)
Acts as a critical component of Infosys BPM's global delivery network, providing skilled resources, cost efficiencies, and round-the-clock support for international operations.
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As of April 2025, Infosys BPM' leadership includes:
Infosys BPM has been backed by several prominent investors over the years, including:
Infosys BPM's core executive leadership team has maintained stability over the past 12 months, consistently driving strategic initiatives and operational excellence. No major C-level appointments or departures specifically within Infosys BPM's top executive team have been publicly highlighted in this period. The focus remains on continuity and leveraging existing leadership strengths for sustained growth.
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Infosys BPM, as a subsidiary of Infosys, primarily uses email formats consistent with the parent company. The most common and reliable format is [First Name]_[Last Name]@infosys.com. While other variations might exist in isolated cases, this pattern has the highest probability of success for reaching personnel.
firstname_lastname@infosys.com
Format
john_smith@infosys.com
Example
90%
Success rate
NelsonHall / Infosys BPM News • February 15, 2024
Independent research firm NelsonHall recognized Infosys BPM as a 'Leader' in its 2024 NEAT vendor evaluation for CX Services Transformation. This acknowledgment highlights Infosys BPM's robust capabilities in delivering innovative and impactful customer experience solutions, driven by AI, analytics, and automation....more
Infosys BPM Press Release • October 24, 2023
Infosys BPM entered into a strategic partnership with NEORIS, a global digital accelerator, to bolster digital transformation services for clients across Latin America. The collaboration aims to combine Infosys BPM's global process expertise with NEORIS's strong regional presence and digital capabilities....more
SSON Network / Infosys BPM News • September 20, 2023
Infosys BPM was honored at the SSON Impact Awards North America 2023, securing the award for its 'Best-in-class Intelligent Automation Program'. This recognition underscores Infosys BPM's leadership and innovation in leveraging intelligent automation to deliver significant business value and operational efficiencies to its clients....more
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