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iinet is one of Australia's best-known Internet Service Providers (ISPs), founded in Perth, Western Australia in 1993. It grew significantly to become the second-largest DSL internet provider in Australia before being acquired by TPG Telecom in 2015. iinet offers a wide array of telecommunications services, including NBN broadband internet, mobile phone plans, VoIP services, and business-specific solutions. The brand is recognized for its historically strong customer service focus and distinctive marketing campaigns. Today, iinet operates as a key consumer brand under the TPG Telecom umbrella, benefiting from the larger group's network infrastructure and resources while maintaining its unique brand identity.
Serves as the central corporate headquarters for TPG Telecom, the parent company of iinet. It oversees group-wide strategy, corporate governance, financial management, and major operational functions for all its telecommunication brands, including iinet, Vodafone, TPG, and Internode.
Modern office facilities situated in a prominent North Sydney commercial tower, designed to support a large, integrated telecommunications workforce and foster collaboration across TPG Telecom's diverse brands.
As part of TPG Telecom, the work culture emphasizes innovation, customer-centricity, and agility in the fast-paced telecommunications sector. There's a focus on collaboration, efficiency, and driving value for customers across all brands.
The TPG Telecom headquarters is the nerve center for one of Australia's largest telecommunications companies. Decisions made here impact millions of customers nationwide, including those of iinet, shaping the country's digital connectivity landscape.
iinet's direct consumer and business services are focused exclusively on the Australian market. As a brand within TPG Telecom, it benefits from the parent company's broader operational strategies. TPG Telecom utilizes international support centers, notably in the Philippines (Manila) and has previously utilized resources in South Africa, for customer service and various back-office functions. This global support model helps manage operational efficiency and provide customer assistance for its Australian user base. However, iinet does not maintain branded offices or offer services directly to consumers outside of Australia.
Level 1, 177 Pacific Highway
North Sydney
NSW
Australia
Address: Level 3, 186 St Georges Terrace, Perth WA 6000 (TPG Telecom Office)
Supports iinet's strong historical customer base in Western Australia and contributes to TPG Telecom's national operations, sales, and service delivery.
Address: 637 Flinders Street, Docklands VIC 3008 (TPG Telecom Office)
Serves the significant Victorian market and acts as a key hub for TPG Telecom's national service delivery, innovation, and business development efforts.
Address: 80 Flinders Street, Adelaide SA 5000 (TPG Telecom Office)
Ensures service coverage and support for the South Australian market, contributing to TPG Telecom's national presence.
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As of April 2025, iiNet' leadership includes:
iiNet has been backed by several prominent investors over the years, including:
TPG Telecom experienced key changes in its executive leadership over the past year, most notably the appointment of a new Chief Financial Officer in early 2024 after the previous CFO's departure in late 2023. There was also a change in the leadership of the Consumer division.
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Corporate email addresses for employees at TPG Telecom, the parent company of iinet, generally follow standard business formats. Common patterns include [firstname].[lastname]@[tpgtelecom.com.au] or [firstinitial][lastname]@[tpgtelecom.com.au]. For specific iinet customer support or brand-related communications, legacy iinet.net.au addresses might be used for specific teams, but internal corporate staff would use TPG Telecom domains.
[first].[last]@[tpgtelecom.com.au] or [f][last]@[tpgtelecom.com.au]
Format
jane.doe@tpgtelecom.com.au or jdoe@tpgtelecom.com.au
Example
70%
Success rate
TPG Telecom News & Media • February 28, 2024
TPG Telecom announced its full-year 2023 financial results, highlighting growth in mobile subscribers and improved financial performance. The report noted strong contributions from its consumer brands, including iinet, and outlined ongoing investments in network infrastructure and customer experience initiatives....more
ACCC (Australian Competition & Consumer Commission) • March 7, 2024
The ACCC released its Measuring Broadband Australia report for December 2023 data (published March 2024), which benchmarks NBN provider performance. TPG Telecom brands, including iinet, consistently feature in these reports, demonstrating their performance in delivering close to advertised NBN speeds and maintaining service quality, which is a key factor for iinet customers....more
CRN Australia • May 2, 2024
Michael Malone, the original founder of iinet, has been appointed to the board of directors of fellow internet service provider Superloop. While not directly related to current iinet operations under TPG, this news highlights the ongoing influence of key figures from iinet's history in the Australian telecommunications landscape....more
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