What Does iiNet Do?

Total employees878
HeadquartersNorth Sydney
FoundedN/A

iinet is one of Australia's best-known Internet Service Providers (ISPs), founded in Perth, Western Australia in 1993. It grew significantly to become the second-largest DSL internet provider in Australia before being acquired by TPG Telecom in 2015. iinet offers a wide array of telecommunications services, including NBN broadband internet, mobile phone plans, VoIP services, and business-specific solutions. The brand is recognized for its historically strong customer service focus and distinctive marketing campaigns. Today, iinet operates as a key consumer brand under the TPG Telecom umbrella, benefiting from the larger group's network infrastructure and resources while maintaining its unique brand identity.

Where Is iiNet's Headquarters?

HQ Function

Serves as the central corporate headquarters for TPG Telecom, the parent company of iinet. It oversees group-wide strategy, corporate governance, financial management, and major operational functions for all its telecommunication brands, including iinet, Vodafone, TPG, and Internode.

Notable Features:

Modern office facilities situated in a prominent North Sydney commercial tower, designed to support a large, integrated telecommunications workforce and foster collaboration across TPG Telecom's diverse brands.

Work Culture:

As part of TPG Telecom, the work culture emphasizes innovation, customer-centricity, and agility in the fast-paced telecommunications sector. There's a focus on collaboration, efficiency, and driving value for customers across all brands.

HQ Significance:

The TPG Telecom headquarters is the nerve center for one of Australia's largest telecommunications companies. Decisions made here impact millions of customers nationwide, including those of iinet, shaping the country's digital connectivity landscape.

Values Reflected in HQ: The headquarters likely reflects TPG Telecom's values of strong competition, technological advancement, customer service excellence, and a unified, efficient operational approach for its portfolio of brands.

Location:

iinet's direct consumer and business services are focused exclusively on the Australian market. As a brand within TPG Telecom, it benefits from the parent company's broader operational strategies. TPG Telecom utilizes international support centers, notably in the Philippines (Manila) and has previously utilized resources in South Africa, for customer service and various back-office functions. This global support model helps manage operational efficiency and provide customer assistance for its Australian user base. However, iinet does not maintain branded offices or offer services directly to consumers outside of Australia.

Street Address:

Level 1, 177 Pacific Highway

City:

North Sydney

State/Province:

NSW

Country:

Australia

Where Else Does iiNet Operate Around the World?

Perth, Western Australia, Australia

Address: Level 3, 186 St Georges Terrace, Perth WA 6000 (TPG Telecom Office)

Supports iinet's strong historical customer base in Western Australia and contributes to TPG Telecom's national operations, sales, and service delivery.

Melbourne, Victoria, Australia

Address: 637 Flinders Street, Docklands VIC 3008 (TPG Telecom Office)

Serves the significant Victorian market and acts as a key hub for TPG Telecom's national service delivery, innovation, and business development efforts.

Adelaide, South Australia, Australia

Address: 80 Flinders Street, Adelaide SA 5000 (TPG Telecom Office)

Ensures service coverage and support for the South Australian market, contributing to TPG Telecom's national presence.

Buying Intent Signals for iiNet

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading iiNet? Meet the Executive Team

As of April 2025, iiNet' leadership includes:

Iñaki Berroeta - Chief Executive Officer and Managing Director, TPG Telecom
Grant Dempsey - Chief Financial Officer, TPG Telecom
Ana Bordeianu - Group Executive Customer Operations and Shared Services, TPG Telecom
Regis Baujar - Group Executive Fixed and Mobile Networks and Technology, TPG Telecom
Trent Czinner - Group Executive Consumer, TPG Telecom
Vanessa Hicks - Group Executive People Experience, TPG Telecom
Craig Levy - Group Executive Enterprise, Government & Wholesale, TPG Telecom
Trent Lojszczyk - General Counsel & Company Secretary, TPG Telecom

Who's Investing in iiNet?

iiNet has been backed by several prominent investors over the years, including:

iinet is wholly owned by TPG Telecom Ltd (ASX: TPG), a publicly listed company on the Australian Securities Exchange.
Key substantial shareholders of TPG Telecom include Hutchison Telecommunications (Australia) Limited and Vodafone Oceania Limited (a subsidiary of Vodafone Group Plc).
The remaining shares are held by various institutional and retail investors through the ASX.

What Leadership Changes Has iiNet Seen Recently?

Hire2
Exits2

TPG Telecom experienced key changes in its executive leadership over the past year, most notably the appointment of a new Chief Financial Officer in early 2024 after the previous CFO's departure in late 2023. There was also a change in the leadership of the Consumer division.

Departures

John Boniciolli, John Boniciolli resigned and departed from his role as Chief Financial Officer of TPG Telecom.
Kieren Cooney, Kieren Cooney departed from his role as Group Executive Consumer at TPG Telecom.

New Appointments:

Grant Dempsey, Grant Dempsey was appointed as the new Chief Financial Officer of TPG Telecom.
Trent Czinner, Trent Czinner was appointed Group Executive Consumer for TPG Telecom.

What Technology (Tech Stack) Is Used byiiNet?

Discover the tools iiNet uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

iiNet Email Formats and Examples

Corporate email addresses for employees at TPG Telecom, the parent company of iinet, generally follow standard business formats. Common patterns include [firstname].[lastname]@[tpgtelecom.com.au] or [firstinitial][lastname]@[tpgtelecom.com.au]. For specific iinet customer support or brand-related communications, legacy iinet.net.au addresses might be used for specific teams, but internal corporate staff would use TPG Telecom domains.

[first].[last]@[tpgtelecom.com.au] or [f][last]@[tpgtelecom.com.au]

Format

jane.doe@tpgtelecom.com.au or jdoe@tpgtelecom.com.au

Example

70%

Success rate

What's the Latest News About iiNet?

TPG Telecom News & MediaFebruary 28, 2024

TPG Telecom (iinet's Parent) Reports FY23 Mobile Growth and Improved Financials

TPG Telecom announced its full-year 2023 financial results, highlighting growth in mobile subscribers and improved financial performance. The report noted strong contributions from its consumer brands, including iinet, and outlined ongoing investments in network infrastructure and customer experience initiatives....more

ACCC (Australian Competition & Consumer Commission)March 7, 2024

iinet (TPG Telecom) NBN Speeds Feature in ACCC Broadband Performance Report

The ACCC released its Measuring Broadband Australia report for December 2023 data (published March 2024), which benchmarks NBN provider performance. TPG Telecom brands, including iinet, consistently feature in these reports, demonstrating their performance in delivering close to advertised NBN speeds and maintaining service quality, which is a key factor for iinet customers....more

CRN AustraliaMay 2, 2024

iinet Founder Michael Malone Joins Superloop Board

Michael Malone, the original founder of iinet, has been appointed to the board of directors of fellow internet service provider Superloop. While not directly related to current iinet operations under TPG, this news highlights the ongoing influence of key figures from iinet's history in the Australian telecommunications landscape....more

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