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Ibex Global
What Does Ibex Global Do?
ibex is a leading global provider of outsourced CX (customer experience) solutions, BPO (Business Process Outsourcing) services, and digital transformation. The company partners with leading brands worldwide to design, build, and operate innovative and engaging customer interactions, leveraging advanced technology, AI, and a skilled global workforce. ibex focuses on delivering superior customer service, technical support, and sales solutions across various industries, including retail, e-commerce, technology, healthcare, and financial services, helping clients improve customer satisfaction, loyalty, and operational efficiency.
Where Is Ibex Global's Headquarters?
HQ Function
Serves as the corporate headquarters, overseeing global strategy, operations, finance, legal, and business development for ibex's worldwide activities.
Notable Features:
Modern office facilities located in a prominent business district, equipped with advanced technology infrastructure to support global operations and collaboration.
Work Culture:
ibex fosters a dynamic, customer-centric work culture focused on innovation, teamwork, and 'CXpertise'. Employees are encouraged to be agile and results-oriented, contributing to a high-performance environment dedicated to client success.
HQ Significance:
The D.C. headquarters is strategically important for its proximity to key U.S. markets and talent pools, serving as the central command for a company with a significant global footprint in the BPO industry.
Values Reflected in HQ: The headquarters' environment aims to reflect ibex's core values of innovation, excellence, integrity, and a people-first approach, fostering a professional and collaborative atmosphere.
Location:
ibexglobal (now ibex) supports a comprehensive suite of functions globally from its network of delivery centers. These include omnichannel customer support (voice, chat, email, social media), technical assistance, inbound and outbound sales, customer retention, back-office processing, digital marketing services, data analytics, and AI-powered CX automation solutions. These services are delivered from strategic locations across North America (USA), Latin America & Caribbean (Jamaica, Nicaragua, Honduras, Colombia), Europe (UK, Bulgaria), Africa (Senegal, South Africa), and Asia (Philippines, Pakistan).
Street Address:
1700 K Street NW, Suite 1100
City:
Washington
State/Province:
D.C.
Country:
USA
Where Else Does Ibex Global Operate Around the World?
Mandaluyong City, Metro Manila, Philippines
Address: IBEX Shaw, 500 Shaw Zentrum, Shaw Boulevard, Pleasant Hills, Mandaluyong City, 1552 Metro Manila, Philippines
Serves as a critical operational hub for the Asia-Pacific region and supports global clients requiring scalable English language capabilities and specialized BPO services.
Portmore, St. Catherine, Jamaica
Address: IBEX Building, GTECH Park, Lot 46, Portmore Informatics Park, Portmore, St. Catherine, Jamaica
Provides strategic nearshore advantages including time zone alignment, reduced cultural gaps, and cost-effective, high-quality service delivery for the U.S. market.
Islamabad, Pakistan
Address: Office Nos G-02, G-03 & G-04, Ground Floor, Software Technology Park, I-9/3, Islamabad, Pakistan
Supports global operations with specialized technical skills, offers services to clients in the Middle East and other regions, and benefits from a cost-competitive environment.
Managua, Nicaragua
Address: Km 6.5 Carretera Masaya, Edificio Cobirsa II, Managua, Nicaragua
Offers a strategic nearshore solution with bilingual capabilities, serving as a hub for Spanish-language support and providing cost-effective services for a diverse client base.
Buying Intent Signals for Ibex Global
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Ibex Global? Meet the Executive Team
As of April 2025, Ibex Global' leadership includes:
Who's Investing in Ibex Global?
Ibex Global has been backed by several prominent investors over the years, including:
What Leadership Changes Has Ibex Global Seen Recently?
In the past 12 months, ibexglobal has made strategic leadership updates, notably appointing a new Chief Financial Officer to steer its financial strategy. This occurred following its acquisition by TRG and transition to a private company, reflecting a focus on strengthening its executive team for continued growth and operational excellence.
New Appointments:
What Technology (Tech Stack) Is Used byIbex Global?
Discover the tools Ibex Global uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Ibex Global Email Formats and Examples
ibex (formerly ibexglobal) email addresses primarily use the @ibex.co domain. The most common formats for employee emails are `firstname.lastname@ibex.co` and `firstinitiallastname@ibex.co`. Understanding these patterns can be helpful for professional communication.
ibexglobal uses formats like [first].[last]@ibex.co
Format
jane.doe@ibex.co
Example
85%
Success rate
What's the Latest News About Ibex Global?
Business Wire • April 18, 2024
ibex Appoints Taylor Wells as Chief Financial Officer
ibex, a global leader in business process outsourcing (BPO) and customer engagement technology solutions, today announced the appointment of Taylor Wells as its new Chief Financial Officer (CFO), effective April 22, 2024. Wells will lead ibex’s global finance organization and financial activities including accounting and controllership, financial planning and analysis, tax, investor relations, and treasury....more
GlobeNewswire • October 26, 2023
TRG Completes Acquisition of ibex
ibex Limited (formerly NASDAQ: IBEX), a leading global provider of business process outsourcing and customer engagement technology solutions, announced today the completion of its acquisition by an affiliate of TRG (The Resource Group) Management Limited. This transaction results in ibex becoming a privately held company....more
ibex News • August 1, 2023
ibex and AWS Partner to Bring Generative AI to the Contact Center
ibex announced a partnership with Amazon Web Services (AWS) to integrate generative AI capabilities into its contact center solutions. This collaboration aims to enhance customer experiences, improve agent productivity, and drive innovation in the CX industry by leveraging AWS's advanced AI technologies....more
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