Home Warranty of America (HWA) has been a provider of comprehensive home warranty plans in the United States since 1996. They offer protection against unexpected repair costs for major home systems and appliances. HWA aims to provide homeowners, buyers, and sellers with peace of mind through various coverage options, including plans for real estate transactions and direct-to-consumer policies. Their services cover items like HVAC systems, plumbing, electrical, kitchen appliances, and more, with options for add-on coverage for specific items.
The headquarters serves as the central hub for all national operations, including customer service, claims processing, sales, marketing, underwriting, and corporate administration.
The facility is likely a modern office building designed to support a large call center and administrative staff, typical for a national service provider. Specific architectural details are not widely publicized.
The work culture likely emphasizes customer satisfaction, efficient claims resolution, and teamwork. As a service-oriented company, there's a focus on training staff to handle customer inquiries and issues effectively.
This central location is crucial for managing HWA's nationwide network of service technicians and ensuring consistent service delivery across all states where they operate.
Home Warranty of America's operations are primarily focused on the United States market. They provide home warranty services to homeowners in various states across the U.S. There is no significant publicly documented international operational presence for their core home warranty services.
300 E.localtime Dr.
Buffalo Grove
Illinois
USA
Address: Not Applicable (Distributed Network)
This distributed network model allows HWA to provide localized service to policyholders throughout their coverage areas without needing numerous physical branch offices. Contractors are dispatched based on customer location and the nature of the required service.
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As of April 2025, Home Warranty of America' leadership includes:
Home Warranty of America has been backed by several prominent investors over the years, including:
Specific executive hires or exits directly at the Home Warranty of America brand level are not widely publicized, as it operates under NRG Energy's home services division. Leadership changes, if any, are typically internal or announced at the parent company level. No major HWA-specific executive changes have been prominent in public news over the past 12 months.
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Home Warranty of America (hwahomewarranty.com) likely uses common corporate email patterns. The most probable formats involve combinations of first name, last name, and initials.
[first_initial][last]@hwahomewarranty.com (e.g., jdoe@hwahomewarranty.com) or [first].[last]@hwahomewarranty.com (e.g., jane.doe@hwahomewarranty.com)
Format
mroth@hwahomewarranty.com
Example
80%
Success rate
NRG Energy News Release • January 15, 2021
NRG Energy, Inc. announced it had successfully completed its acquisition of Direct Energy, the parent company of Home Warranty of America. This strategic move significantly expanded NRG's customer base and diversified its offerings into home services, including home warranties....more
BobVila.com • October 26, 2023
BobVila.com provided an updated review of Home Warranty of America, evaluating its coverage plans, pricing, customer service, and overall value proposition. The review highlighted customizable plan options and a 30-day workmanship guarantee as notable features....more
This Old House Reviews • February 7, 2024
This Old House published its review of Home Warranty of America, noting its long-standing industry presence since 1996 and its comprehensive coverage options. The review also mentioned its availability in most U.S. states, though not all....more
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