What Does HM Revenue & Customs Do?

Total employees24108
HeadquartersLondon
Founded2005

His Majesty's Revenue and Customs (HMRC) is a non-ministerial department of the UK Government responsible for the collection of taxes (such as Income Tax, Corporation Tax, VAT, and Excise Duties), the payment of some forms of state support (like Child Benefit and Tax Credits), and the administration of other regulatory regimes including the National Minimum Wage and customs controls. HMRC's core purpose is to collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. It aims to make it easy for individuals and businesses to get their tax right and hard for those who try to cheat the system.

Where Is HM Revenue & Customs's Headquarters?

HQ Function

Serves as a central point for ministerial correspondence, policy development, strategic decision-making, and representation within the UK government. Core administrative and leadership functions are based here.

Notable Features:

Situated in a prominent government building complex in Westminster, facilitating close interaction with other key government departments and Parliament. The building is modern and designed for governmental administrative functions.

Work Culture:

As a central government department, the work culture is professional, policy-focused, and dedicated to public service. Emphasis is placed on integrity, impartiality, and efficiency in managing the UK's tax and customs affairs. Collaboration is key across various directorates.

HQ Significance:

The London headquarters is symbolically and operationally important for steering HMRC's national strategy, liaising with government ministers, and overseeing the vast operations that affect almost every individual and business in the UK.

Values Reflected in HQ: The headquarters' location and function reflect HMRC's role as a cornerstone of UK public finance, embodying authority, stability, and its commitment to serving the government and the public.

Location:

HMRC's primary operational focus is within the United Kingdom. However, it maintains an international presence through its Fiscal Crime Liaison Officer (FCLO) network and representation in key international forums. This global engagement is crucial for tackling international tax evasion, customs fraud, and financial crime, as well as for collaborating on international tax standards and agreements. These efforts help protect UK revenue and ensure a level playing field for compliant taxpayers.

Street Address:

100 Parliament Street

City:

London

State/Province:

England

Country:

United Kingdom

Where Else Does HM Revenue & Customs Operate Around the World?

Newcastle upon Tyne, England, United Kingdom

Address: Benton Park View, Longbenton, Newcastle upon Tyne, NE98 1ZZ

Serves as a critical hub for national operations and provides extensive employment in the North East. Key for processing, contact centre operations, and specialist tax work.

Cardiff, Wales, United Kingdom

Address: Ty Glas, Llanishen, Cardiff, CF14 5UX

Ensures a strong HMRC presence in Wales, delivering services to Welsh taxpayers and businesses, and supporting UK-wide objectives. Also a hub for Welsh language services.

Glasgow, Scotland, United Kingdom

Address: 1 Atlantic Square, Argyle Street, Glasgow, G2 8NJ

Supports HMRC's functions for Scotland and contributes to UK-wide tax administration, representing a significant investment in modern facilities and skilled workforce in the region.

Buying Intent Signals for HM Revenue & Customs

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Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading HM Revenue & Customs? Meet the Executive Team

As of April 2025, HM Revenue & Customs' leadership includes:

Jim Harra - First Permanent Secretary and Chief Executive
Angela MacDonald - Second Permanent Secretary and Deputy Chief Executive
Justin Holliday - Chief Finance Officer, Tax Assurance Commissioner
Jonathan Athow - Director General, Customer Strategy & Tax Design
Myrtle Lloyd - Director General, Customer Services Group
Marc Gill - Director General, Borders and Trade
Penny Ciniewicz - Director General, Customer Compliance Group
Daljit Rehal - Chief Digital and Information Officer

Who's Investing in HM Revenue & Customs?

HM Revenue & Customs has been backed by several prominent investors over the years, including:

As a non-ministerial department of the UK Government, HMRC is funded by public money allocated by Parliament (Exchequer funding). It does not have private investors or shareholders in the way a commercial company does.

What Leadership Changes Has HM Revenue & Customs Seen Recently?

Hire1
Exits1

HMRC's executive leadership (ExCom) has remained largely stable. Changes in non-executive board membership reflect standard governance practices, with appointments and term conclusions occurring periodically to refresh oversight and expertise. For example, there were updates to Non-Executive Director positions on the HMRC Board.

Departures

Michael Hearty, Michael Hearty's term as a Non-Executive Director and Chair of HMRC’s Audit and Risk Committee concluded after completing his tenure.

New Appointments:

Elizabeth Fullerton-Rome, Elizabeth Fullerton-Rome was appointed to the HMRC Board as a Non-Executive Director, bringing extensive experience in people and organisational change. She also took on the role of Chair of the People Committee.

What Technology (Tech Stack) Is Used byHM Revenue & Customs?

Discover the tools HM Revenue & Customs uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

HM Revenue & Customs Email Formats and Examples

Official email communications from HMRC will typically originate from '@hmrc.gov.uk' or '@notifications.service.gov.uk' domains. The most common format for individual HMRC staff emails is firstname.lastname@hmrc.gov.uk. It is crucial for users to verify the sender's domain to avoid phishing scams. HMRC will never ask for bank details, PINs, or passwords by email.

firstname.lastname@hmrc.gov.uk

Format

jane.doe@hmrc.gov.uk

Example

95%

Success rate

What's the Latest News About HM Revenue & Customs?

GOV.UK16 May 2024

HMRC smashes targets for tackling tax fraud and collecting debt

HMRC announced it brought in £850 million more than its compliance revenue target for 2023-24, collecting a total of £38 billion through its work to tackle tax fraud and non-compliance. The department also collected a record £34 billion in overdue tax....more

BBC News20 March 2024

HMRC scraps plan to close self-assessment helpline after backlash

Following significant criticism from MPs, tax professionals, and the public, HMRC reversed its decision to permanently close its self-assessment tax helpline and restrict it primarily to online services. The helpline will remain open....more

GOV.UK7 February 2024

Changes to High Income Child Benefit Charge threshold

HMRC highlighted changes announced in the Spring Budget 2024 regarding the High Income Child Benefit Charge (HICBC). The threshold at which HICBC begins to apply was raised from £50,000 to £60,000 from 6 April 2024, and the rate at which it is tapered was halved....more

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