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His Majesty's Revenue and Customs (HMRC) is a non-ministerial department of the UK Government responsible for the collection of taxes (such as Income Tax, Corporation Tax, VAT, and Excise Duties), the payment of some forms of state support (like Child Benefit and Tax Credits), and the administration of other regulatory regimes including the National Minimum Wage and customs controls. HMRC's core purpose is to collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. It aims to make it easy for individuals and businesses to get their tax right and hard for those who try to cheat the system.
Serves as a central point for ministerial correspondence, policy development, strategic decision-making, and representation within the UK government. Core administrative and leadership functions are based here.
Situated in a prominent government building complex in Westminster, facilitating close interaction with other key government departments and Parliament. The building is modern and designed for governmental administrative functions.
As a central government department, the work culture is professional, policy-focused, and dedicated to public service. Emphasis is placed on integrity, impartiality, and efficiency in managing the UK's tax and customs affairs. Collaboration is key across various directorates.
The London headquarters is symbolically and operationally important for steering HMRC's national strategy, liaising with government ministers, and overseeing the vast operations that affect almost every individual and business in the UK.
HMRC's primary operational focus is within the United Kingdom. However, it maintains an international presence through its Fiscal Crime Liaison Officer (FCLO) network and representation in key international forums. This global engagement is crucial for tackling international tax evasion, customs fraud, and financial crime, as well as for collaborating on international tax standards and agreements. These efforts help protect UK revenue and ensure a level playing field for compliant taxpayers.
100 Parliament Street
London
England
United Kingdom
Address: Benton Park View, Longbenton, Newcastle upon Tyne, NE98 1ZZ
Serves as a critical hub for national operations and provides extensive employment in the North East. Key for processing, contact centre operations, and specialist tax work.
Address: Ty Glas, Llanishen, Cardiff, CF14 5UX
Ensures a strong HMRC presence in Wales, delivering services to Welsh taxpayers and businesses, and supporting UK-wide objectives. Also a hub for Welsh language services.
Address: 1 Atlantic Square, Argyle Street, Glasgow, G2 8NJ
Supports HMRC's functions for Scotland and contributes to UK-wide tax administration, representing a significant investment in modern facilities and skilled workforce in the region.
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As of April 2025, HM Revenue & Customs' leadership includes:
HM Revenue & Customs has been backed by several prominent investors over the years, including:
HMRC's executive leadership (ExCom) has remained largely stable. Changes in non-executive board membership reflect standard governance practices, with appointments and term conclusions occurring periodically to refresh oversight and expertise. For example, there were updates to Non-Executive Director positions on the HMRC Board.
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Official email communications from HMRC will typically originate from '@hmrc.gov.uk' or '@notifications.service.gov.uk' domains. The most common format for individual HMRC staff emails is firstname.lastname@hmrc.gov.uk. It is crucial for users to verify the sender's domain to avoid phishing scams. HMRC will never ask for bank details, PINs, or passwords by email.
firstname.lastname@hmrc.gov.uk
Format
jane.doe@hmrc.gov.uk
Example
95%
Success rate
GOV.UK • 16 May 2024
HMRC announced it brought in £850 million more than its compliance revenue target for 2023-24, collecting a total of £38 billion through its work to tackle tax fraud and non-compliance. The department also collected a record £34 billion in overdue tax....more
BBC News • 20 March 2024
Following significant criticism from MPs, tax professionals, and the public, HMRC reversed its decision to permanently close its self-assessment tax helpline and restrict it primarily to online services. The helpline will remain open....more
GOV.UK • 7 February 2024
HMRC highlighted changes announced in the Spring Budget 2024 regarding the High Income Child Benefit Charge (HICBC). The threshold at which HICBC begins to apply was raised from £50,000 to £60,000 from 6 April 2024, and the rate at which it is tapered was halved....more
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