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Helpshift, a Keywords Technology
What Does Helpshift, a Keywords Technology Do?
Helpshift is a comprehensive customer service platform designed for the mobile-first world. It empowers B2C brands to deliver exceptional, in-app support experiences through a combination of AI-driven automation, intelligent self-service options, and robust tools for human agents. Helpshift focuses on helping companies resolve customer issues more efficiently, increase customer satisfaction, and reduce support costs. Acquired by Keywords Studios in December 2021, Helpshift continues to innovate in areas like conversational AI, chatbots, and proactive support for a global clientele.
Where Is Helpshift, a Keywords Technology's Headquarters?
HQ Function
Historically the primary hub for Helpshift's product strategy, engineering leadership, global marketing, and sales operations. Now functions as a key operational site within the Keywords Studios ecosystem.
Notable Features:
Previously occupied a modern tech office space in a prominent San Francisco business district, optimized for agile development, collaboration, and hosting client meetings.
Work Culture:
Characterized by a customer-first mindset, innovation in AI and mobile technology, and a collaborative environment. The culture fosters rapid iteration and a focus on solving complex customer service challenges.
HQ Significance:
The San Francisco location was pivotal for Helpshift, providing access to top-tier tech talent, venture capital, strategic partnerships, and positioning it at the forefront of the SaaS and customer experience industry.
Values Reflected in HQ: The workspace and operational focus historically reflected values of innovation, efficiency, user-centric design, and technological excellence in customer support.
Location:
As part of Keywords Studios, Helpshift leverages a global infrastructure to support its worldwide customer base. Key functions such as product development, engineering, sales, marketing, and customer support are distributed across strategic locations in North America, Europe, and Asia-Pacific, ensuring comprehensive service and localized expertise for its international clients.
Street Address:
303 Second Street, South Tower, Suite 650
City:
San Francisco
State/Province:
CA
Country:
USA
Where Else Does Helpshift, a Keywords Technology Operate Around the World?
Pune, Maharashtra, India
Address: World Trade Center, Tower 1, Kharadi, Pune, Maharashtra 411014, India (Representative Address)
Serves as a critical talent hub for software development, data science, and customer operations, supporting Helpshift's global service delivery and R&D efforts, particularly for the APAC region and worldwide technical support.
London, United Kingdom
Address: Serviced Office Space in Central London (e.g., Holborn area) (Representative Address)
Supports Helpshift's commercial expansion and client relationship management in the European region, tailoring solutions to meet local market demands and providing regional support.
Buying Intent Signals for Helpshift, a Keywords Technology
Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.
Who's Leading Helpshift, a Keywords Technology? Meet the Executive Team
As of April 2025, Helpshift, a Keywords Technology' leadership includes:
Who's Investing in Helpshift, a Keywords Technology?
Helpshift, a Keywords Technology has been backed by several prominent investors over the years, including:
What Leadership Changes Has Helpshift, a Keywords Technology Seen Recently?
Following its acquisition by Keywords Studios in December 2021, Helpshift's leadership has been integrated into the Keywords Studios organizational structure. As such, distinct executive hires or exits branded solely under 'Helpshift' are not typically announced as standalone major news items. Strategic leadership for the Helpshift platform is now managed within Keywords Studios. No major public announcements of Helpshift-specific brand executive hires or exits in the last 12 months have been noted.
What Technology (Tech Stack) Is Used byHelpshift, a Keywords Technology?
Discover the tools Helpshift, a Keywords Technology uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Helpshift, a Keywords Technology Email Formats and Examples
Helpshift commonly uses the [first].[last] email format (e.g., john.doe@helpshift.com). While other formats might exist internally, this is the most frequently observed pattern for employee email addresses.
[first].[last]@helpshift.com
Format
jane.doe@helpshift.com
Example
85%
Success rate
What's the Latest News About Helpshift, a Keywords Technology?
MarTech Cube • October 26, 2022
Helpshift Announces Metashift: Customer Support for the Metaverse
Helpshift launched Metashift, a patented technology for delivering immersive customer support within Metaverse environments. This innovation aims to provide seamless, contextual support for brands engaging with customers in 3D virtual worlds....more
Keywords Studios PLC • December 2, 2021
Keywords Studios Announces Acquisition of Helpshift Inc.
Keywords Studios, the international technical and creative services provider to the global video games industry and beyond, announced the acquisition of Helpshift Inc., a leading consumer-facing digital support platform....more
Keywords Studios PLC • September 12, 2023
Keywords Studios Interim Results (Mentions Helpshift's Role)
Keywords Studios' financial reports often highlight the performance and strategic role of its service lines, including the 'Engage' division which encompasses Helpshift. These reports provide insights into Helpshift's contribution to Keywords' overall growth in customer support and engagement solutions....more
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