What Does Help Lightning Do?

Total employees28
HeadquartersBirmingham
Founded2016

Help Lightning is the leading provider of remote visual assistance software, enabling companies to deliver and receive help remotely as if the expert were physically present. Their patented technology uses merged reality to blend two real-time video streams, allowing experts to virtually reach out and touch what their customer or technician is working on. This enhances collaboration, improves first-time fix rates, reduces travel and M&E costs, and boosts customer satisfaction across various industries including manufacturing, industrial equipment, telecommunications, and healthcare.

Where Is Help Lightning's Headquarters?

HQ Function

The Birmingham headquarters serves as the primary center for Help Lightning's operations, encompassing executive leadership, core software development, product management, sales and marketing strategy, and global customer support functions.

Notable Features:

The headquarters is situated within Innovation Depot, a renowned 140,000 sq ft business incubation facility that includes modern office spaces, labs, and extensive collaboration areas, fostering a dynamic tech community and providing access to shared resources.

Work Culture:

Help Lightning promotes a work culture centered on innovation, collaboration, and customer success. Employees are part of a fast-paced environment, contributing to cutting-edge augmented reality solutions and are encouraged to be proactive problem-solvers. The atmosphere is supportive of continuous learning and agile development.

HQ Significance:

The Birmingham HQ is significant as it roots Help Lightning in a vibrant tech ecosystem, facilitating talent acquisition and collaboration. It serves as the operational and strategic core from which the company develops and globally disseminates its innovative remote assistance technology.

Values Reflected in HQ: The choice of headquarters within Innovation Depot reflects Help Lightning's values of innovation, community engagement, growth, and resourcefulness. The company's focus on developing advanced AR solutions underscores its commitment to pioneering technology and effective problem-solving.

Location:

Help Lightning's cloud-based remote visual assistance platform is utilized by enterprises across the globe. While its physical offices are in the United States, its software solutions inherently support international operations for its diverse clientele, enabling remote expertise and collaboration across continents. The company provides global sales and customer support to cater to its worldwide user base.

Street Address:

1500 1st Ave N, Suite B100

City:

Birmingham

State/Province:

AL

Country:

USA

Where Else Does Help Lightning Operate Around the World?

Austin, Texas/USA

Address: 815A Brazos St #553, Austin, TX 78701

To enhance market penetration in a significant tech hub, facilitate closer engagement with regional clients and partners, and leverage Austin's dynamic business environment and talent pool.

Buying Intent Signals for Help Lightning

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Help Lightning? Meet the Executive Team

As of April 2025, Help Lightning' leadership includes:

Gary York - Chief Executive Officer
Evans Manolis - Chief Financial Officer
Marc Guthrie - Chief Revenue Officer
Robin Salter - Chief Marketing Officer
Peyton Wingo - Vice President of Product
Steve Flook - Vice President of Engineering

Who's Investing in Help Lightning?

Help Lightning has been backed by several prominent investors over the years, including:

Resolve Growth Partners
Engage VC
BIP Capital
SaaS Venture Capital
Synchrony

What Leadership Changes Has Help Lightning Seen Recently?

Hire0
Exits0

Based on publicly available information and recent news searches within the last 12 months (as of mid-2024), there have been no major, widely publicized executive hires or departures at Help Lightning's C-suite or VP level. The core leadership team appears to have maintained stability during this period. Any changes may have been internal promotions or staff adjustments not broadly announced in major news outlets.

What Technology (Tech Stack) Is Used byHelp Lightning?

Discover the tools Help Lightning uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Help Lightning Email Formats and Examples

Help Lightning likely utilizes standard corporate email address formats. While the specific primary format is not publicly advertised for all employees, common patterns in technology companies include using the first name and last name, or the first initial and last name.

Commonly observed formats include [first].[last]@helplightning.com or [f][last]@helplightning.com. For example, jane.doe@helplightning.com or jdoe@helplightning.com.

Format

example.person@helplightning.com

Example

70%

Success rate

What's the Latest News About Help Lightning?

helplightning.com (Blog)May 2, 2024

Help Lightning Unveils AI-Powered Language Translation to Transform Global Remote Assistance

Help Lightning has launched a new AI-powered feature, real-time language translation, into its remote visual assistance platform. This enhancement aims to break down communication barriers for global service teams, supporting multiple languages to improve international collaboration and support for its enterprise customers....more

EIN Presswire / PR NewswireJanuary 16, 2024

Help Lightning Earns 15 G2 Badges in Winter 2024 Reports

Help Lightning announced it received 15 badges in G2's Winter 2024 Grid Reports, highlighting its leadership and high satisfaction ratings in categories such as Visual Remote Guidance, AR Content Management, and overall customer support. This recognition underscores its strong market presence and user appreciation....more

Manufacturing Technology Insights / EIN PresswireAugust 29, 2023

Help Lightning Named a Top 10 Industrial AR Solution Provider by Manufacturing Technology Insights

Help Lightning was recognized by Manufacturing Technology Insights magazine as one of the Top 10 Industrial AR Solution Providers for 2023. This award acknowledges the company's innovative remote assistance technology and its impact on enhancing service operations and efficiency in the manufacturing sector....more

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