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HEI Hotels & Resorts is a prominent American hospitality investment and management company, headquartered in Norwalk, Connecticut. Founded in 1985, HEI specializes in owning and operating full-service, upper-upscale, and luxury hotels and resorts, primarily under internationally recognized brand families such as Marriott, Hilton, Hyatt, and IHG, as well as independent and lifestyle hotels. Their integrated platform encompasses acquisitions, development, asset management, and comprehensive day-to-day operational oversight. HEI is known for its data-driven approach, entrepreneurial culture, and focus on maximizing asset value and delivering superior guest experiences across its extensive portfolio of over 100 properties throughout the United States.
The headquarters serves as the central command for all corporate functions, including executive leadership, investment strategy, acquisitions, asset management, finance, human resources, legal, IT, and overall operational oversight for its national hotel portfolio.
Situated in Merritt 7 Corporate Park, known for its modern architecture, Class A office space, extensive amenities (including cafes, fitness centers, and shuttle services), and landscaped campus environment. The location offers convenient access to major highways and public transportation.
HEI cultivates a dynamic, results-driven, and entrepreneurial work environment. The culture emphasizes collaboration, expertise in hospitality, innovation, and a commitment to associate development and excellence in guest service. There's a strong focus on performance and value creation.
The Norwalk headquarters is crucial for HEI's strategic decision-making, financial management, and the coordination of its widespread hotel operations. It acts as the nerve center for ensuring consistency, quality, and profitability across its diverse portfolio.
HEI Hotels & Resorts primarily operates within the United States, managing a significant portfolio of hotels and resorts across the country. While they do not maintain international corporate offices, their 'global' aspect is reflected through their management of properties under internationally recognized hotel brands (like Marriott, Hilton, Hyatt), requiring adherence to global brand standards and utilization of global distribution systems. Key functions supported across their US presence include hotel operations, sales and marketing, revenue management, food and beverage services, capital investment planning, acquisitions, development, finance, human resources, and technology.
501 Merritt 7, 4th Floor
Norwalk
CT
USA
Address: N/A (Distributed teams supporting regional properties)
To provide direct, localized management oversight for a portfolio of hotels within a specific geographic area. This includes ensuring adherence to brand and HEI standards, driving revenue performance, supporting property-level general managers, implementing corporate initiatives, and fostering talent development within the region.
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As of April 2025, HEI Hotels & Resorts' leadership includes:
HEI Hotels & Resorts has been backed by several prominent investors over the years, including:
Over the past year, HEI Hotels & Resorts has focused on strengthening its leadership team through strategic internal promotions to support its continued growth and operational excellence. Key appointments have been made to enhance administrative and operational oversight.
Discover the tools HEI Hotels & Resorts uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
HEI Hotels & Resorts commonly uses an email format that combines the first initial of an employee's first name with their full last name, followed by the company domain.
[first_initial][last]@heihotels.com
Format
jdoe@heihotels.com
Example
85%
Success rate
Hotel Business • May 8, 2024
Pyramid Global Hospitality has expanded its portfolio by taking over management of 10 full-service hotels previously under HEI Hotels & Resorts' management. These properties are affiliated with major brands including Hilton, Marriott, and IHG....more
Hotel Dive • May 9, 2024
HEI Hotels & Resorts, in conjunction with Driftwood Capital, has reportedly sold two significant hotel assets: The Westin Fort Lauderdale Beach Resort and Le Méridien St. Louis Clayton. This move indicates a more active hotel transaction market....more
Hospitality Net • February 27, 2024
HEI Hotels & Resorts announced the promotion of Marcus Harris to the newly created position of Chief Administrative Officer. Harris will oversee legal, risk management and human resources for the company....more
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