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HealthHelp, founded in 1999 and acquired by Optum (a part of UnitedHealth Group) in early 2017, is a prominent specialty benefits management (SBM) company. It specialized in collaborating with health plans and provider organizations to enhance healthcare quality and reduce costs for complex medical services, particularly in areas like cardiology, oncology, radiology, sleep medicine, genetic testing, and musculoskeletal care. HealthHelp achieved this by utilizing evidence-based guidelines, predictive analytics, and programs such as prior authorization and clinical decision support. Since its acquisition, HealthHelp's expertise and solutions have been integrated into Optum's comprehensive suite of services, strengthening Optum's offerings to payers, providers, and consumers in the healthcare market.
Served as the core hub for HealthHelp's national operations, including strategic planning, technology development, clinical program management, and administrative functions for its specialty benefits management services.
The Houston office was a modern corporate facility equipped to support a large workforce engaged in healthcare analytics, clinical reviews, client services, and technology innovation.
As a standalone entity, HealthHelp cultivated an innovative, collaborative, and client-focused culture centered on evidence-based medicine and delivering value. Post-acquisition, its workforce and functions have been integrated into Optum, which emphasizes values of integrity, compassion, relationships, innovation, and performance on a larger corporate scale.
The Houston headquarters was instrumental in HealthHelp's growth, development of its proprietary solutions, and establishment as a recognized leader in the specialty benefits management industry before becoming part of Optum.
While HealthHelp's direct operations were primarily concentrated within the United States, its acquisition by Optum means its specialized capabilities, intellectual property, and expertise in specialty benefits management are now part of Optum's extensive global healthcare services network. Optum operates and serves clients in numerous countries across North America, South America, Europe, and Asia-Pacific. HealthHelp's core functions, such as leveraging advanced analytics and evidence-based guidelines for managing specialty care, now contribute to Optum's international solutions aimed at improving healthcare affordability, outcomes, and experiences for payers, providers, and life sciences companies globally.
3000 N. Sam Houston Pkwy W., Suite 600
Houston
Texas
USA
Address: 4 Winners Circle, Albany, NY 12205, USA
Facilitated program implementation, supported clinical staff, and provided customer service and operational support for health plans and members, particularly in the Eastern United States.
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As of April 2025, HealthHelp' leadership includes:
HealthHelp has been backed by several prominent investors over the years, including:
Following its acquisition by Optum in 2017, distinct executive movements solely for the 'HealthHelp' brand are no longer separately publicized. Leadership and team integrations are managed within Optum's broader organizational structure and announcements. No specific 'HealthHelp' branded executive hires or exits have been publicly detailed in the last 12 months that are separate from Optum's overall talent management. Significant historical transitions occurred around the time of the acquisition, integrating HealthHelp's leadership into Optum.
Discover the tools HealthHelp uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Prior to its acquisition by Optum, HealthHelp likely utilized common corporate email formats, such as [first_initial][last]@healthhelp.com or [first].[last]@healthhelp.com. Since the acquisition, official communications are channeled through Optum's corporate email systems. Email addresses using the @healthhelp.com domain may no longer be active or could be redirected to Optum accounts. For current contact, using Optum's official channels is advised.
[first_initial][last]@healthhelp.com
Format
jdoe@healthhelp.com
Example
15%
Success rate
PR Newswire • February 1, 2017
HealthHelp, a leading specialty benefits management company, announced it has joined Optum. This strategic combination aims to enhance patient care and reduce medical costs by leveraging HealthHelp's evidence-based clinical expertise with Optum's comprehensive health services capabilities, data analytics and consumer engagement experience....more
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