What Does HealthHelp Do?

Total employees379
HeadquartersHouston
Founded1999

HealthHelp, founded in 1999 and acquired by Optum (a part of UnitedHealth Group) in early 2017, is a prominent specialty benefits management (SBM) company. It specialized in collaborating with health plans and provider organizations to enhance healthcare quality and reduce costs for complex medical services, particularly in areas like cardiology, oncology, radiology, sleep medicine, genetic testing, and musculoskeletal care. HealthHelp achieved this by utilizing evidence-based guidelines, predictive analytics, and programs such as prior authorization and clinical decision support. Since its acquisition, HealthHelp's expertise and solutions have been integrated into Optum's comprehensive suite of services, strengthening Optum's offerings to payers, providers, and consumers in the healthcare market.

Where Is HealthHelp's Headquarters?

HQ Function

Served as the core hub for HealthHelp's national operations, including strategic planning, technology development, clinical program management, and administrative functions for its specialty benefits management services.

Notable Features:

The Houston office was a modern corporate facility equipped to support a large workforce engaged in healthcare analytics, clinical reviews, client services, and technology innovation.

Work Culture:

As a standalone entity, HealthHelp cultivated an innovative, collaborative, and client-focused culture centered on evidence-based medicine and delivering value. Post-acquisition, its workforce and functions have been integrated into Optum, which emphasizes values of integrity, compassion, relationships, innovation, and performance on a larger corporate scale.

HQ Significance:

The Houston headquarters was instrumental in HealthHelp's growth, development of its proprietary solutions, and establishment as a recognized leader in the specialty benefits management industry before becoming part of Optum.

Values Reflected in HQ: The headquarters likely reflected HealthHelp's core values of clinical excellence, data-driven decision-making, technological innovation, and commitment to efficient and high-quality healthcare management.

Location:

While HealthHelp's direct operations were primarily concentrated within the United States, its acquisition by Optum means its specialized capabilities, intellectual property, and expertise in specialty benefits management are now part of Optum's extensive global healthcare services network. Optum operates and serves clients in numerous countries across North America, South America, Europe, and Asia-Pacific. HealthHelp's core functions, such as leveraging advanced analytics and evidence-based guidelines for managing specialty care, now contribute to Optum's international solutions aimed at improving healthcare affordability, outcomes, and experiences for payers, providers, and life sciences companies globally.

Street Address:

3000 N. Sam Houston Pkwy W., Suite 600

City:

Houston

State/Province:

Texas

Country:

USA

Where Else Does HealthHelp Operate Around the World?

Albany, New York, USA

Address: 4 Winners Circle, Albany, NY 12205, USA

Facilitated program implementation, supported clinical staff, and provided customer service and operational support for health plans and members, particularly in the Eastern United States.

Buying Intent Signals for HealthHelp

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading HealthHelp? Meet the Executive Team

As of April 2025, HealthHelp' leadership includes:

Cherrill Farnsworth - Founder and Former CEO
Dr. Mark D. Hiatt - Former Chief Medical Officer

Who's Investing in HealthHelp?

HealthHelp has been backed by several prominent investors over the years, including:

ABS Capital Partners
Enhanced Equity Funds (EEF)

What Leadership Changes Has HealthHelp Seen Recently?

Hire0
Exits0

Following its acquisition by Optum in 2017, distinct executive movements solely for the 'HealthHelp' brand are no longer separately publicized. Leadership and team integrations are managed within Optum's broader organizational structure and announcements. No specific 'HealthHelp' branded executive hires or exits have been publicly detailed in the last 12 months that are separate from Optum's overall talent management. Significant historical transitions occurred around the time of the acquisition, integrating HealthHelp's leadership into Optum.

Departures

Cherrill Farnsworth, Leadership transitioned as HealthHelp was integrated into Optum after the acquisition.

What Technology (Tech Stack) Is Used byHealthHelp?

Discover the tools HealthHelp uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

HealthHelp Email Formats and Examples

Prior to its acquisition by Optum, HealthHelp likely utilized common corporate email formats, such as [first_initial][last]@healthhelp.com or [first].[last]@healthhelp.com. Since the acquisition, official communications are channeled through Optum's corporate email systems. Email addresses using the @healthhelp.com domain may no longer be active or could be redirected to Optum accounts. For current contact, using Optum's official channels is advised.

[first_initial][last]@healthhelp.com

Format

jdoe@healthhelp.com

Example

15%

Success rate

What's the Latest News About HealthHelp?

PR NewswireFebruary 1, 2017

HealthHelp Joins Optum

HealthHelp, a leading specialty benefits management company, announced it has joined Optum. This strategic combination aims to enhance patient care and reduce medical costs by leveraging HealthHelp's evidence-based clinical expertise with Optum's comprehensive health services capabilities, data analytics and consumer engagement experience....more

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