HQ Function

Serves as the primary retail location, global flagship store, and administrative hub for the company's operations, buying, marketing, and customer relations.

Notable Features:

Iconic terracotta façade, opulent Egyptian Hall, renowned Food Halls, extensive window displays, over 330 departments, Harrods' doormen (historically the 'Green Men'), and the building illuminated by thousands of lights at night. It housed one of the world's first escalators.

Work Culture:

Emphasizes exceptional customer service, luxury brand representation, and a dynamic, fast-paced retail environment. Employees, known as 'colleagues,' are expected to embody Harrods' high standards of presentation, product knowledge, and discretion.

HQ Significance:

A global landmark and a symbol of British luxury retail. It's not just a store but a major tourist destination, attracting millions annually and setting trends in the luxury market. It holds several Royal Warrants.

Values Reflected in HQ: Luxury, exclusivity, exceptional service, British heritage, tradition, and innovation in retail. The building itself reflects grandeur, attention to detail, and a commitment to providing a unique and memorable experience.

Location:

While Harrods' iconic physical presence is centered on its Knightsbridge flagship store, its global reach is extensive through its sophisticated e-commerce platform (harrods.com), which ships to over 170 countries. Harrods supports its international clientele with global customer service, personal shopping services accessible remotely, and curated international product selections. The company also operates H Beauty standalone stores in the UK and China, and has expanded with Harrods The Residence, a private client shopping space in Shanghai, further extending its brand reach and catering to its global HNW (High Net Worth) customers.

Street Address:

87-135 Brompton Road

City:

London

State/Province:

Greater London

Country:

United Kingdom