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Guestware is a leading provider of cloud-based Customer Relationship Management (CRM) and Guest Experience Management (GEM) software solutions specifically tailored for the hospitality industry. Their platform empowers hotels to personalize guest interactions, manage service requests and incidents effectively, build loyalty programs, and gain actionable insights from guest data. Guestware aims to help hoteliers enhance operational efficiency, improve guest satisfaction, and drive repeat business by offering tools for guest recognition, rapid response, and staff accountability.
The Portland office is Guestware's operational core, housing leadership, product development, sales and marketing, customer support, and administrative functions.
Located in a suburban office park, the facility provides a professional and collaborative environment tailored for a technology company. Specific architectural details are not publicly highlighted.
The work culture at Guestware is likely focused on innovation, customer success, and collaboration, fostering an environment where employees contribute to enhancing guest experiences for their hospitality clients.
This location serves as the nerve center for strategic decision-making, software innovation, and coordination of services for Guestware's global client base in the hospitality sector.
Guestware's cloud-based platform provides CRM, guest request management, loyalty program administration, and analytics to hotels and resorts worldwide. Global support is facilitated through their US-based team and digital channels, ensuring international clients can effectively utilize their solutions.
10220 SW Greenburg Rd, Suite 301
Portland
Oregon
USA
No additional office locations available.
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As of April 2025, Guestware' leadership includes:
Guestware has been backed by several prominent investors over the years, including:
There have been no major, publicly announced executive hires or departures at Guestware within the last 12 months (as of May 2024). The company maintains a consistent leadership team focused on growth and product development following its investment from Serent Capital in late 2021.
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Guestware likely uses common corporate email patterns. Based on industry standards and available data, one probable format is the first initial followed by the last name.
flast@guestware.com
Format
jsmith@guestware.com
Example
75%
Success rate
Guestware Blog / PRWeb • January 10, 2024
Guestware announced it has been recognized as the top provider in three categories: Hotel CRM, Guest Messaging Software, and Concierge Software in the 2024 HotelTechAwards by Hotel Tech Report, based on positive hotelier reviews and customer satisfaction....more
Guestware Website / PR Newswire • November 16, 2021
Guestware, a leading provider of hotel guest experience and CRM software, announced a strategic growth investment from Serent Capital, a growth-focused firm that invests in rapidly growing software and tech-enabled services companies, to accelerate product development and expand market reach....more
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