What Does Guestware Do?

Total employees7
HeadquartersPortland
Founded1990

Guestware is a leading provider of cloud-based Customer Relationship Management (CRM) and Guest Experience Management (GEM) software solutions specifically tailored for the hospitality industry. Their platform empowers hotels to personalize guest interactions, manage service requests and incidents effectively, build loyalty programs, and gain actionable insights from guest data. Guestware aims to help hoteliers enhance operational efficiency, improve guest satisfaction, and drive repeat business by offering tools for guest recognition, rapid response, and staff accountability.

Where Is Guestware's Headquarters?

HQ Function

The Portland office is Guestware's operational core, housing leadership, product development, sales and marketing, customer support, and administrative functions.

Notable Features:

Located in a suburban office park, the facility provides a professional and collaborative environment tailored for a technology company. Specific architectural details are not publicly highlighted.

Work Culture:

The work culture at Guestware is likely focused on innovation, customer success, and collaboration, fostering an environment where employees contribute to enhancing guest experiences for their hospitality clients.

HQ Significance:

This location serves as the nerve center for strategic decision-making, software innovation, and coordination of services for Guestware's global client base in the hospitality sector.

Values Reflected in HQ: The headquarters likely reflects Guestware's commitment to professionalism, technological advancement, and a supportive environment for its team dedicated to serving the hospitality industry.

Location:

Guestware's cloud-based platform provides CRM, guest request management, loyalty program administration, and analytics to hotels and resorts worldwide. Global support is facilitated through their US-based team and digital channels, ensuring international clients can effectively utilize their solutions.

Street Address:

10220 SW Greenburg Rd, Suite 301

City:

Portland

State/Province:

Oregon

Country:

USA

Where Else Does Guestware Operate Around the World?

No additional office locations available.

Buying Intent Signals for Guestware

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Guestware? Meet the Executive Team

As of April 2025, Guestware' leadership includes:

Mike Benjamin - Chief Executive Officer
Mark English - Chief Technology Officer
Scott Mitchell - Vice President of Sales
Paula Christ - Vice President of Client Services

Who's Investing in Guestware?

Guestware has been backed by several prominent investors over the years, including:

Serent Capital

What Leadership Changes Has Guestware Seen Recently?

Hire0
Exits0

There have been no major, publicly announced executive hires or departures at Guestware within the last 12 months (as of May 2024). The company maintains a consistent leadership team focused on growth and product development following its investment from Serent Capital in late 2021.

What Technology (Tech Stack) Is Used byGuestware?

Discover the tools Guestware uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Guestware Email Formats and Examples

Guestware likely uses common corporate email patterns. Based on industry standards and available data, one probable format is the first initial followed by the last name.

flast@guestware.com

Format

jsmith@guestware.com

Example

75%

Success rate

What's the Latest News About Guestware?

Guestware Blog / PRWebJanuary 10, 2024

Guestware Wins #1 Hotel CRM, Guest Messaging, and Concierge Software in 2024 HotelTechAwards

Guestware announced it has been recognized as the top provider in three categories: Hotel CRM, Guest Messaging Software, and Concierge Software in the 2024 HotelTechAwards by Hotel Tech Report, based on positive hotelier reviews and customer satisfaction....more

Guestware Website / PR NewswireNovember 16, 2021

Guestware Announces Growth Investment from Serent Capital to Accelerate Innovation and Market Expansion

Guestware, a leading provider of hotel guest experience and CRM software, announced a strategic growth investment from Serent Capital, a growth-focused firm that invests in rapidly growing software and tech-enabled services companies, to accelerate product development and expand market reach....more

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