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Included Health, formed from the merger of Grand Rounds Health and Doctor On Demand, is a pioneering healthcare company dedicated to raising the standard of care for everyone. It provides integrated virtual primary care, specialty care, behavioral health, and expert navigation services to individuals, employers, and health plans. By combining data-driven insights with compassionate clinical expertise, Included Health aims to guide members to high-quality, appropriate care, improving health outcomes and making healthcare more accessible and affordable.
While remote-first, the San Francisco hub supports key administrative, strategic, product development, and operational functions, serving as a center for collaboration and innovation.
The San Francisco office is situated in a prominent commercial district, likely featuring modern, technology-enabled workspaces designed to support a hybrid and distributed workforce.
Included Health fosters a mission-driven, collaborative, and innovative work culture. As a remote-first company, it emphasizes flexibility, autonomy, and strong digital communication, with a focus on improving healthcare for all.
The San Francisco presence is significant due to its historical connection with Grand Rounds Health and its location within a leading technology and healthcare innovation ecosystem, facilitating talent acquisition and strategic partnerships.
Included Health's services are primarily focused on the United States market. It delivers comprehensive virtual care and healthcare navigation to members across all 50 states, partnering with employers and health plans nationwide. While its direct operational presence is domestic, its impact on healthcare accessibility and quality is widespread within the U.S. Currently, it does not have a significant direct service delivery footprint outside the United States.
1 California St, Ste 2300
San Francisco
California
USA
Address: 100 W Liberty St, Reno, NV 89501, USA (Historical Grand Rounds Office)
Served as an important operational center, leveraging regional talent and enhancing service delivery capabilities. Its current status under the remote-first Included Health model may have evolved.
Address: Bates Mill Complex, 170 Mill St, Lewiston, ME 04240, USA (Historical Grand Rounds Office)
Focused on operational excellence and member support, contributing significantly to the patient experience. Its role may have shifted with the company's remote-first strategy.
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As of April 2025, GRAND' leadership includes:
GRAND has been backed by several prominent investors over the years, including:
Included Health continues to refine its leadership team to support its growth and strategic objectives in the evolving healthcare landscape. While specific aggregated numbers for executive movements are not always publicly detailed, key transitions reflect the company's dynamic nature post-merger. Focus remains on strengthening expertise in product, technology, and market expansion.
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Included Health typically utilizes a consistent email format for its employees, most commonly combining the employee's first and last name. This standardization facilitates communication both internally and externally.
The most common email format is [first].[last]@includedhealth.com. Less common, but possible, is [first_initial][last]@includedhealth.com.
Format
owen.tripp@includedhealth.com
Example
85%
Success rate
Business Wire • April 23, 2024
Included Health announced new condition management programs for asthma, hypertension, and hyperlipidemia. These programs aim to provide proactive, personalized support to improve member health outcomes and reduce healthcare costs associated with these common chronic conditions....more
Fierce Healthcare • February 13, 2024
Included Health reported that its MSKPioneers program, focused on musculoskeletal (MSK) care, achieved 25% net cost savings for employer clients by guiding members to appropriate and high-quality MSK treatment pathways....more
PR Newswire • October 10, 2023
Included Health announced significant enhancements to its LGBTQ+ affirming care navigation services. These improvements are designed to better support LGBTQ+ individuals in accessing culturally competent and affirming healthcare, thereby improving their overall health experience and outcomes....more
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