What Does Gloria Jeans Do?

Total employees947
HeadquartersRobina
Founded1988

Gloria Jean's Coffees is a global specialty coffeehouse chain, renowned for its wide array of gourmet coffees, signature espresso-based drinks, teas, and pastries. Founded in 1979 in Long Grove, Illinois, USA, the company has grown into an international brand with a strong presence in numerous countries, primarily through a franchise model. Gloria Jean's emphasizes a welcoming atmosphere for guests and is committed to sourcing high-quality beans and providing excellent customer service. The global brand (outside the USA) is managed by Retail Food Group (RFG), while US operations are handled by a dedicated master franchisee.

Where Is Gloria Jeans's Headquarters?

HQ Function

Manages global brand strategy, franchise operations, supply chain, marketing, and product development for Gloria Jean's Coffees across numerous international markets (excluding the USA).

Notable Features:

Located within a significant commercial and retail precinct, RFG's headquarters offers modern office facilities designed to support its diverse portfolio of food and beverage brands, including collaborative workspaces and brand support centers.

Work Culture:

As part of Retail Food Group, the work culture is dynamic and commercially focused, emphasizing brand management, franchise support, and retail excellence. There's a likely focus on collaboration, innovation, and driving growth across its extensive network.

HQ Significance:

The Robina headquarters is crucial as it serves as the central hub for the international expansion, operational oversight, and brand consistency of Gloria Jean's Coffees across its global franchise network (ex-USA).

Values Reflected in HQ: The headquarters likely reflects values of professionalism, operational efficiency, and a strong commitment to supporting a large-scale international franchise network. Its location in a key commercial zone suggests a focus on business growth, market connectivity, and accessibility.

Location:

Gloria Jean's Coffees operates a vast global network of franchised cafes in approximately 40 countries. Its global functions include international franchise recruitment and ongoing management, development of global brand marketing campaigns, sourcing and quality control for coffee beans and other products, managing supply chain logistics to diverse international markets, providing operational training and robust support systems for franchisees, and continuous innovation in beverage and food menus to cater to varied global tastes while upholding the core brand identity.

Street Address:

Level 4, 35 Robina Town Centre Drive (Retail Food Group - Global HQ ex-USA)

City:

Robina

State/Province:

QLD

Country:

Australia

Where Else Does Gloria Jeans Operate Around the World?

Cerritos, California/USA

Address: Gloria Jean’s Coffees - USA Corporate Office, 20022 State Road, Cerritos, CA 90703

Specifically focuses on the growth, brand consistency, and franchisee success within the American market, adapting global brand strategies to local consumer preferences, competitive landscape, and U.S. business regulations.

Buying Intent Signals for Gloria Jeans

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Gloria Jeans? Meet the Executive Team

As of April 2025, Gloria Jeans' leadership includes:

Matthew Marshall - Chief Executive Officer, Retail Food Group (Global Parent Company ex-USA)
Laina David - President, Gloria Jean's Coffees USA
Peter McGettigan - Chairman, Retail Food Group (Global Parent Company ex-USA)
Anthony Sophie - Chief Financial Officer, Retail Food Group (Global Parent Company ex-USA)

Who's Investing in Gloria Jeans?

Gloria Jeans has been backed by several prominent investors over the years, including:

Retail Food Group (ASX: RFG) (Primary global brand owner and franchisor outside of the USA)
Public Shareholders of Retail Food Group
GJ U.S.A., LLC (Master Franchisee for the United States, privately held)

What Leadership Changes Has Gloria Jeans Seen Recently?

Hire2
Exits1

Retail Food Group (RFG), the global parent company of Gloria Jean's Coffees (ex-USA), has experienced key executive transitions in the past 12-18 months, including a new CFO and a new Non-Executive Director, aimed at reinforcing its leadership for strategic growth and operational improvements.

Departures

Robert Shore, Robert Shore resigned as CFO of Retail Food Group.

New Appointments:

Anthony Sophie, Anthony Sophie appointed as new CFO of Retail Food Group.
Kerry Hyslop, Kerry Hyslop appointed as a new Non-Executive Director to the Board of Retail Food Group.

What Technology (Tech Stack) Is Used byGloria Jeans?

Discover the tools Gloria Jeans uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Gloria Jeans Email Formats and Examples

Email formats for Gloria Jean's Coffees corporate offices vary by region. For US operations (gloriajeans.com), common formats likely include first initial followed by last name, or first name separated by a dot from the last name. For the global parent company, Retail Food Group (rfg.com.au), similar professional formats are expected.

Examples: [first_initial][last]@gloriajeans.com (USA) or [first].[last]@gloriajeans.com (USA); [first_initial][last]@rfg.com.au (Retail Food Group)

Format

jdoe@gloriajeans.com or jane.doe@gloriajeans.com / jsmith@rfg.com.au

Example

75%

Success rate

What's the Latest News About Gloria Jeans?

Retail Food Group (ASX Announcement)February 27, 2024

Gloria Jean's Coffees Parent RFG Reports Positive HY24 Results with Coffee Division Growth

Retail Food Group (RFG), parent of Gloria Jean's Coffees, announced its half-year results for FY24, highlighting same-store sales growth in its Coffee Retail Division. The company noted improved customer counts and average transaction value, with Gloria Jean's showing positive sales momentum....more

Retail Food Group (ASX Announcement)February 21, 2024

Gloria Jean's Coffees Parent Retail Food Group Appoints Kerry Hyslop as Non-Executive Director

Retail Food Group (RFG) announced the appointment of Ms. Kerry Hyslop as an independent Non-Executive Director, effective March 1, 2024. Ms. Hyslop brings extensive experience in retail, franchise operations, and consumer goods to the Board....more

QSR MagazineMay 9, 2023

Gloria Jean's Coffees USA Launches New 'Chillin' Rewards' App and Loyalty Program

Gloria Jean's Coffees in the USA introduced its new loyalty program and mobile application, 'Chillin' Rewards.' The app is designed to enhance customer engagement by offering exclusive deals, enabling mobile ordering, and allowing members to earn points for their purchases....more

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