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Gloria Jean's Coffees is a global specialty coffeehouse chain, renowned for its wide array of gourmet coffees, signature espresso-based drinks, teas, and pastries. Founded in 1979 in Long Grove, Illinois, USA, the company has grown into an international brand with a strong presence in numerous countries, primarily through a franchise model. Gloria Jean's emphasizes a welcoming atmosphere for guests and is committed to sourcing high-quality beans and providing excellent customer service. The global brand (outside the USA) is managed by Retail Food Group (RFG), while US operations are handled by a dedicated master franchisee.
Manages global brand strategy, franchise operations, supply chain, marketing, and product development for Gloria Jean's Coffees across numerous international markets (excluding the USA).
Located within a significant commercial and retail precinct, RFG's headquarters offers modern office facilities designed to support its diverse portfolio of food and beverage brands, including collaborative workspaces and brand support centers.
As part of Retail Food Group, the work culture is dynamic and commercially focused, emphasizing brand management, franchise support, and retail excellence. There's a likely focus on collaboration, innovation, and driving growth across its extensive network.
The Robina headquarters is crucial as it serves as the central hub for the international expansion, operational oversight, and brand consistency of Gloria Jean's Coffees across its global franchise network (ex-USA).
Gloria Jean's Coffees operates a vast global network of franchised cafes in approximately 40 countries. Its global functions include international franchise recruitment and ongoing management, development of global brand marketing campaigns, sourcing and quality control for coffee beans and other products, managing supply chain logistics to diverse international markets, providing operational training and robust support systems for franchisees, and continuous innovation in beverage and food menus to cater to varied global tastes while upholding the core brand identity.
Level 4, 35 Robina Town Centre Drive (Retail Food Group - Global HQ ex-USA)
Robina
QLD
Australia
Address: Gloria Jean’s Coffees - USA Corporate Office, 20022 State Road, Cerritos, CA 90703
Specifically focuses on the growth, brand consistency, and franchisee success within the American market, adapting global brand strategies to local consumer preferences, competitive landscape, and U.S. business regulations.
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As of April 2025, Gloria Jeans' leadership includes:
Gloria Jeans has been backed by several prominent investors over the years, including:
Retail Food Group (RFG), the global parent company of Gloria Jean's Coffees (ex-USA), has experienced key executive transitions in the past 12-18 months, including a new CFO and a new Non-Executive Director, aimed at reinforcing its leadership for strategic growth and operational improvements.
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Email formats for Gloria Jean's Coffees corporate offices vary by region. For US operations (gloriajeans.com), common formats likely include first initial followed by last name, or first name separated by a dot from the last name. For the global parent company, Retail Food Group (rfg.com.au), similar professional formats are expected.
Examples: [first_initial][last]@gloriajeans.com (USA) or [first].[last]@gloriajeans.com (USA); [first_initial][last]@rfg.com.au (Retail Food Group)
Format
jdoe@gloriajeans.com or jane.doe@gloriajeans.com / jsmith@rfg.com.au
Example
75%
Success rate
Retail Food Group (ASX Announcement) • February 27, 2024
Retail Food Group (RFG), parent of Gloria Jean's Coffees, announced its half-year results for FY24, highlighting same-store sales growth in its Coffee Retail Division. The company noted improved customer counts and average transaction value, with Gloria Jean's showing positive sales momentum....more
Retail Food Group (ASX Announcement) • February 21, 2024
Retail Food Group (RFG) announced the appointment of Ms. Kerry Hyslop as an independent Non-Executive Director, effective March 1, 2024. Ms. Hyslop brings extensive experience in retail, franchise operations, and consumer goods to the Board....more
QSR Magazine • May 9, 2023
Gloria Jean's Coffees in the USA introduced its new loyalty program and mobile application, 'Chillin' Rewards.' The app is designed to enhance customer engagement by offering exclusive deals, enabling mobile ordering, and allowing members to earn points for their purchases....more
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