What Does Gloria Jean's Coffees Do?

Total employees1493
HeadquartersRobina
Founded1995

Gloria Jean's Coffees is an international coffeehouse chain specializing in gourmet coffee blends, espresso-based drinks, and a variety of pastries and light meals. Founded in 1979 in the USA and now owned by Australia-based Retail Food Group (RFG), Gloria Jean's Coffees operates primarily through a franchise model, with hundreds of outlets in approximately 30 countries worldwide. The brand is known for its commitment to quality coffee beans and a welcoming café atmosphere, catering to a diverse global customer base.

Where Is Gloria Jean's Coffees's Headquarters?

HQ Function

The headquarters of Retail Food Group, which owns Gloria Jean's Coffees, manages global brand strategy, franchise operations, product development, marketing, supply chain, finance, and corporate governance for Gloria Jean's Coffees and other brands within the RFG portfolio.

Notable Features:

The headquarters are situated in a modern office building within the Robina Town Centre precinct, offering employees access to retail, dining, and transport amenities. The office space itself is designed to facilitate collaboration and support the diverse functions of a multi-brand franchisor.

Work Culture:

The work culture at Retail Food Group's headquarters is characterized by a fast-paced, commercially-driven environment focused on supporting a large network of franchise partners. Employees often engage in cross-functional collaboration to manage brand standards, marketing initiatives, and operational efficiencies across diverse food and beverage brands. There's an emphasis on achieving performance targets and adapting to evolving retail market dynamics.

HQ Significance:

This location serves as the central command for Retail Food Group's extensive network of food and beverage brands, including the international operations of Gloria Jean's Coffees, driving strategic decisions and global brand alignment.

Values Reflected in HQ: The headquarters reflect values of efficiency, strategic management, centralized oversight, and a professional approach to managing a multi-brand international company.

Location:

Gloria Jean's Coffees, under Retail Food Group, has a significant global footprint, with approximately 566 outlets in around 30 countries across Asia-Pacific, Europe, Middle East, Africa, and the Americas. Functions supported globally include international franchising, brand management, master franchise support, supply chain for proprietary products, quality assurance, and marketing strategy adaptation for diverse international markets.

Street Address:

Level 4, 35 Robina Town Centre Drive

City:

Robina

State/Province:

QLD

Country:

Australia

Where Else Does Gloria Jean's Coffees Operate Around the World?

Southern California, USA

Address: Specific corporate office address not publicly listed; serves as a regional hub for US franchise operations and support for Retail Food Group's US-based brands.

To maintain and expand Retail Food Group's brand presence (including Gloria Jean's Coffees) and operational excellence in the competitive U.S. market, adapting global strategies to local consumer preferences.

Buying Intent Signals for Gloria Jean's Coffees

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Gloria Jean's Coffees? Meet the Executive Team

As of April 2025, Gloria Jean's Coffees' leadership includes:

Peter George - Executive Chairman (Retail Food Group)
Matthew Marshall - Chief Executive Officer (Retail Food Group)
Anthony Mark Connors - Chief Financial Officer (Retail Food Group)
Robert S Bishop - Non-Executive Director (Retail Food Group)
David Grant - Non-Executive Director (Retail Food Group)
Kerry H L Ryan - Non-Executive Director (Retail Food Group)

Who's Investing in Gloria Jean's Coffees?

Gloria Jean's Coffees has been backed by several prominent investors over the years, including:

KINDEST PTY LTD <PETER GEORGE FAMILY A/C>
WASHINGTON H SOUL PATTINSON AND COMPANY LIMITED
Publicly traded on the Australian Securities Exchange (ASX: RFG), with various other institutional and retail shareholders.

What Leadership Changes Has Gloria Jean's Coffees Seen Recently?

Hire1
Exits0

In the past 12 months, Retail Food Group appointed Matthew Marshall as its new CEO, succeeding Peter George who transitioned to Executive Chairman. These changes mark a significant leadership update for the parent company of Gloria Jean's Coffees.

Departures

Peter George, Peter George stepped down from the Chief Executive Officer role to become Executive Chairman.

New Appointments:

Matthew Marshall, Matthew Marshall was appointed as the new Chief Executive Officer of Retail Food Group.
Peter George, Peter George was appointed Executive Chairman, continuing his leadership within the company in a new capacity.

What Technology (Tech Stack) Is Used byGloria Jean's Coffees?

Discover the tools Gloria Jean's Coffees uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Gloria Jean's Coffees Email Formats and Examples

Retail Food Group (RFG), the parent company of Gloria Jean's Coffees, likely utilizes a common corporate email structure. Based on industry patterns and publicly available information, the most probable format is [first].[last]@rfg.com.au.

[first].[last]@rfg.com.au

Format

matthew.marshall@rfg.com.au

Example

80%

Success rate

What's the Latest News About Gloria Jean's Coffees?

Retail Food Group Investor Centre / ASXFebruary 27, 2024

Retail Food Group Announces 1H24 Financial Results

Retail Food Group (RFG) released its financial results for the half-year ending December 31, 2023. The report detailed performance across its brand portfolio, including Gloria Jean's Coffees, noting revenue trends and strategic initiatives....more

Retail Food Group News / ASXJuly 18, 2023 (Announced), September 25, 2023 (Effective)

Matthew Marshall Appointed CEO of Retail Food Group

Retail Food Group announced the appointment of Matthew Marshall as its new Chief Executive Officer, effective September 25, 2023. This leadership change is aimed at driving the next phase of growth for RFG and its brands....more

QSR Media AustraliaApril 25, 2024

Gloria Jean’s Coffees Celebrates 28 Years in Australia

Gloria Jean’s Coffees marked its 28th anniversary of operations in Australia, highlighting its enduring presence and contribution to the Australian coffee landscape since opening its first local store....more

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