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Globitel, established in 1996, is a leading international provider of telecom and customer care solutions. The company offers a comprehensive suite of products catering to diverse industries such as telecommunications, banking, government, education, and healthcare. Globitel's portfolio includes Customer Interaction Management, Workforce Optimization, Speech Analytics, Quality Management, Roaming solutions, Mobility services, and various Value Added Services, aiming to help businesses enhance customer experience and operational efficiency.
Serves as the primary center for strategic decision-making, research and development, product innovation, and global operations management for Globitel's telecom and customer care solutions.
Located in a modern business complex in Amman, providing a technologically advanced environment conducive to innovation and collaboration.
Globitel fosters a collaborative, innovative, and customer-centric work environment. It emphasizes teamwork, continuous learning, and a passion for technology to deliver cutting-edge solutions and maintain a high level of employee engagement.
The Amman headquarters is strategically important for leveraging the regional talent pool in technology and engineering, and acts as a crucial nerve center for Globitel's operations across the Middle East, Africa, and globally.
Globitel maintains a strong global presence with direct offices in Jordan (HQ), Saudi Arabia, UAE, Egypt, and Pakistan. Through these regional centers and a network of international partners, Globitel delivers its comprehensive suite of solutions—including customer experience management, workforce optimization, speech analytics, telecom VAS, and mobility solutions—to a diverse clientele across the Middle East, Africa, Asia, and beyond. Globally supported functions include R&D, sales and marketing, pre-sales consultancy, project implementation, and 24/7 customer support.
Queen Rania Al Abdullah St, Al-Husseini Complex, Building No. 292, 4th Floor
Amman
Amman Governorate
Jordan
Address: Office No. 6, Floor 1, Dareen Center, Imam Abdullah Ibn Saud Ibn Abdulaziz Road, Ishbilia District, P.O.Box: 12471, Riyadh 11479, KSA
Serves as a key operational hub for the significant Saudi market, driving digital transformation initiatives and strengthening customer relationships within the Kingdom.
Address: Office No. 1305, BB1 Tower, Mazaya Business Avenue, Jumeirah Lake Towers, P.O.Box 393218 Dubai, UAE
Strategically positioned to access the dynamic UAE market and expand Globitel's presence across the broader Middle East business landscape.
Address: [Specific Address Not Publicly Listed - Operates within Egypt]
To serve the growing Egyptian market and expand Globitel's footprint in North Africa, tailoring solutions to local needs.
Address: [Specific Address Not Publicly Listed - Operates within Pakistan]
Supports Globitel's global R&D efforts and provides localized services to clients in Pakistan and surrounding regions, contributing to product innovation.
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As of April 2025, Globitel' leadership includes:
Globitel has been backed by several prominent investors over the years, including:
Based on publicly available information, no major executive hires or departures have been formally announced by Globitel in the last 12 months, suggesting stability within the current leadership team.
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Globitel likely utilizes standard corporate email formats. Common patterns include [first_initial][last_name]@globitel.com or [first_name].[last_name]@globitel.com. For general inquiries, role-based emails like teleco@globitel.com are also used.
[first_initial][last_name]@globitel.com (e.g., jdoe@globitel.com) or [first_name].[last_name]@globitel.com (e.g., jane.doe@globitel.com)
Format
snimer@globitel.com (example for Sharif Nimer, CEO, based on common patterns)
Example
75%
Success rate
Globitel Website • March 8, 2024
Globitel successfully concluded its participation in Capacity Middle East 2024, held in Dubai. The event provided a platform for Globitel to showcase its latest telecom solutions, network with industry leaders, and explore new business opportunities in the wholesale telecom sector....more
Globitel Website • March 5, 2024
Globitel announced its successful participation in Mobile World Congress (MWC) Barcelona 2024. The company highlighted its innovative customer experience and digital transformation solutions, engaging with global telecom operators and enterprises....more
Telecom Review • June 1, 2023
Globitel's SpeechFleet Analytics is highlighted as a key solution for enhancing customer service operations by providing deep insights from voice interactions, enabling businesses to improve agent performance and customer satisfaction....more
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