What Does Glia Do?

Total employees445
HeadquartersNew York
Founded2012

Glia is a software company that provides a Digital Customer Service (DCS) platform designed to help businesses enhance their online customer interactions. Their solution unifies chat, voice, video, and CoBrowsing capabilities into a seamless digital experience, enabling companies to meet customers where they are and guide them effectively. Glia's platform aims to improve customer satisfaction, boost operational efficiency, and drive conversions by making online interactions more human and personalized. They serve various industries, including financial services, insurance, and retail, helping them transform their customer service from a cost center into a revenue driver.

Where Is Glia's Headquarters?

Glia officeGlia officeGlia officeGlia office
*Images sourced via web search. Rights belong to original owners

HQ Function

The New York headquarters serves as the central hub for Glia's global operations, including executive leadership, strategic planning, product management, marketing, sales, and core administrative functions.

Notable Features:

As part of a major commercial building in Manhattan, Glia's office likely benefits from modern amenities, advanced infrastructure, and accessibility. The internal layout is probably designed to foster collaboration and reflect a tech-forward environment, with open-plan areas and dedicated meeting spaces.

Work Culture:

Glia fosters a dynamic and innovative work culture focused on collaboration, customer-centricity, and continuous improvement. Employees often describe it as fast-paced with opportunities for growth, emphasizing teamwork and a supportive environment.

HQ Significance:

The NYC headquarters strategically positions Glia within a major technology and financial ecosystem, providing access to a rich talent pool, key clients, partners, and investors.

Values Reflected in HQ: The choice of a central, accessible location in a vibrant city reflects Glia's values of innovation, connection, and being at the forefront of the tech industry.

Location:

Glia supports a global clientele with its Digital Customer Service platform. While its primary offices are in North America (New York) and Europe (Estonia), its operations, sales, and customer success teams are structured to serve businesses across various international markets. The distributed nature of some teams allows for regional support and engagement worldwide.

Street Address:

225 W 34th Street, Suite 1205

City:

New York

State/Province:

NY

Country:

USA

Where Else Does Glia Operate Around the World?

Tallinn, Harjumaa, Estonia

Address: Telliskivi 60a/5, 10412 Tallinn, Estonia

Serves as a key R&D center for Europe and supports global product development initiatives.

Tartu, Tartumaa, Estonia

Address: Ăślikooli 6a, 51003 Tartu, Estonia

Complements the Tallinn office in R&D and supports Glia's growing technical needs.

Buying Intent Signals for Glia

Highperformr Signals uncover buying intent and give you clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

Notable news
Hiring actively
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
Corporate Finance
*Example signal, not calculated in real time

Who's Leading Glia? Meet the Executive Team

As of April 2025, Glia' leadership includes:

Dan Michaeli - Co-Founder & CEO
Justin DiPietro - Co-Founder & Chief Strategy Officer
Jay Choi - Chief Product Officer
Rick Sherwell - Chief Financial Officer
Jake Smith - Chief Revenue Officer
Lisa Paccione - SVP, People
John D’Agostino - SVP, Customer Success
Aubrey Cohlman - SVP, Marketing
Steven C. Y. Lee - SVP, Engineering & CISO

Who's Investing in Glia?

Glia has been backed by several prominent investors over the years, including:

Insight Partners
IVP (Institutional Venture Partners)
Wildcat Venture Partners
Tola Capital
Grassy Creek Ventures
Temasek
RingCentral Ventures

What Leadership Changes Has Glia Seen Recently?

Hire2
Exits0

Glia has actively strengthened its executive leadership over the past 12-18 months with several strategic hires in key functions. Notably, within the last year, new SVPs for People and Engineering & CISO have joined. No major executive departures have been publicly announced during this specific 12-month period.

New Appointments:

Lisa Paccione, Lisa Paccione appointed as SVP, People to lead Glia's global human resources and talent strategy.
Steven C. Y. Lee, Steven C. Y. Lee appointed as SVP, Engineering & CISO to drive Glia's technology development and security posture.

What Technology (Tech Stack) Is Used byGlia?

Discover the tools Glia uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.

Glia Email Formats and Examples

Glia commonly uses the `first.last@glia.com` email format for its employees. While variations may exist, this is the most prevalent structure, making it relatively predictable for reaching out to company contacts. Another less common but possible format is `first@glia.com`.

first.last@glia.com

Format

jane.doe@glia.com

Example

90%

Success rate

What's the Latest News About Glia?

Glia.com • December 5, 2023

Glia Achieves FedRAMP® Ready Status for its Digital Customer Service Platform

Glia announced that its Digital Customer Service (DCS) platform has achieved FedRAMP Ready status, signifying its high security standards for use by U.S. federal government agencies....more

Glia.com (referencing Deloitte) • November 7, 2023

Glia Named to Deloitte Technology Fast 500™ for Fourth Consecutive Year

Glia was recognized on the Deloitte Technology Fast 500 list for the fourth year in a row, highlighting its sustained rapid revenue growth as one of North America's fastest-growing technology companies....more

Glia.com • October 17, 2023

Glia Announces Channel-less AI for Unified Digital Customer Service

Glia introduced Channel-less AI, a new suite of AI-powered capabilities integrated into its DCS platform, designed to provide seamless and intelligent automation across all customer interaction channels....more

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