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Glia is a software company that provides a Digital Customer Service (DCS) platform designed to help businesses enhance their online customer interactions. Their solution unifies chat, voice, video, and CoBrowsing capabilities into a seamless digital experience, enabling companies to meet customers where they are and guide them effectively. Glia's platform aims to improve customer satisfaction, boost operational efficiency, and drive conversions by making online interactions more human and personalized. They serve various industries, including financial services, insurance, and retail, helping them transform their customer service from a cost center into a revenue driver.
The New York headquarters serves as the central hub for Glia's global operations, including executive leadership, strategic planning, product management, marketing, sales, and core administrative functions.
As part of a major commercial building in Manhattan, Glia's office likely benefits from modern amenities, advanced infrastructure, and accessibility. The internal layout is probably designed to foster collaboration and reflect a tech-forward environment, with open-plan areas and dedicated meeting spaces.
Glia fosters a dynamic and innovative work culture focused on collaboration, customer-centricity, and continuous improvement. Employees often describe it as fast-paced with opportunities for growth, emphasizing teamwork and a supportive environment.
The NYC headquarters strategically positions Glia within a major technology and financial ecosystem, providing access to a rich talent pool, key clients, partners, and investors.
Glia supports a global clientele with its Digital Customer Service platform. While its primary offices are in North America (New York) and Europe (Estonia), its operations, sales, and customer success teams are structured to serve businesses across various international markets. The distributed nature of some teams allows for regional support and engagement worldwide.
225 W 34th Street, Suite 1205
New York
NY
USA
Address: Telliskivi 60a/5, 10412 Tallinn, Estonia
Serves as a key R&D center for Europe and supports global product development initiatives.
Address: Ăślikooli 6a, 51003 Tartu, Estonia
Complements the Tallinn office in R&D and supports Glia's growing technical needs.
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As of April 2025, Glia' leadership includes:
Glia has been backed by several prominent investors over the years, including:
Glia has actively strengthened its executive leadership over the past 12-18 months with several strategic hires in key functions. Notably, within the last year, new SVPs for People and Engineering & CISO have joined. No major executive departures have been publicly announced during this specific 12-month period.
Discover the tools Glia uses. Highperformr reveals the technologies powering your target accounts — helping your sales, marketing, and GTM teams prioritize smarter and close faster.
Glia commonly uses the `first.last@glia.com` email format for its employees. While variations may exist, this is the most prevalent structure, making it relatively predictable for reaching out to company contacts. Another less common but possible format is `first@glia.com`.
first.last@glia.com
Format
jane.doe@glia.com
Example
90%
Success rate
Glia.com • December 5, 2023
Glia announced that its Digital Customer Service (DCS) platform has achieved FedRAMP Ready status, signifying its high security standards for use by U.S. federal government agencies....more
Glia.com (referencing Deloitte) • November 7, 2023
Glia was recognized on the Deloitte Technology Fast 500 list for the fourth year in a row, highlighting its sustained rapid revenue growth as one of North America's fastest-growing technology companies....more
Glia.com • October 17, 2023
Glia introduced Channel-less AI, a new suite of AI-powered capabilities integrated into its DCS platform, designed to provide seamless and intelligent automation across all customer interaction channels....more
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